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Franck Marseille is listed as Project Manager | Aspiring Product Manager & Operations Manager | Expertise in SaaS & Process Optimization | Currently with Spendesk ; ex-Shine, ex-BlaBlaCar, ex-Ridestore at Spendesk, a company with 236 employees, based in Colomiers, Occitanie, France. AeroLeads shows a matched LinkedIn profile for Franck Marseille.
Franck Marseille previously worked as Customer Care Specialist at Spendesk and Customer Care Specialist at Shine. Franck Marseille holds Licence, Chef De Projet Digital - Option Marketing from Studi.
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Passionate about driving customer satisfaction and operational excellence. With extensive experience in managing support processes, automating workflows, and improving customer journeys, I am eager to transition into Product Management or Operations Management roles. I aim to create scalable products and processes that align with business goals and user needs
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A career timeline built from the work history available for this profile.
Remote
- Intercom management (automations, chatbot, etc.)- Content management (saved replies...)- Customer support EN/FR (accounting, technical support, banking support, etc.)- Facilitating customer experience improvements- Supporting the team through migration procedure of Spendesk towards an upper financial status- Enabling Customer Care teams with compliance.
Remote
- Customer satisfaction improvements- Facilitating customer feedback by working hand in hand with Product Managers- Moderating store reviews (Trustpilot, Appstore, Playstore), - Technical and banking support- Project management (complaints management, refund policy)- Handling and following up complaints (as per ACPR recommendations)- Training / Hiring.
Remote
Temporary help with problems related to reimbursements of care acts.What I loved the most:That was only 2 months, but hey, that caught your attention after all 😜
Remote
BlaBlaBus integration: - Multi channel support (Zendesk, social medias), - Technical assistance (order placements, refunds, etc.)- Project management- Quality checks- Process creations / Improvements- Crisis management (road accidents, forgotten passengers, etc.)What I loved the most:Navigating through a very complex incident (a bus crash), and having my.
Remote
- Multichannel support (phone / email) for UK/IE and FR/BE- Knowledge base updatesWhat I loved the most:Experiencing tough problems with non-tech friendly users (main target is senior people)
Remote
- Merchandising optimisation- Product description- Search bar improvements (Algolia)- Translation of the website ENG > FR- Handling and updating knowledge bases- Helpcenter writing- Customer support (Intercom)What I loved the most:The trust from the management team to have the ownership of achieving anything
Toulouse
- Renovating 80s vintage drums and guitars (spare parts, finishes...)- Creation and management of a common french knowledge base (Facebook group called: Trucs/Astuces/bricolage batterie et percussion) – 2500 members)What I loved the most:Searching and deep diving into very complex topics (woodcraft, vintage brand history...)
Rennes
- Management / training of 4 heads- Aftersales- Creation and implementation of dashboards (stock unit managements, accounting, turnover...)- Beta user CRM,- Stock management- Gathering of claim management (19 stores)What I loved the most:First experience in a start-up with freedom to design every single process
Carcassonne, Occitanie, France
- Training / managing 30+ heads- Commercial / Communication operations- Quality audits- HACCP / hygiene and safety processes- HiringWhat I loved the most:The very strong challenge oriented team spirit
Toulouse, Occitanie, France
- Music writing / Scoring- Social media management, - Gig management - Musician hiring- Recording / Producing- Coaching- Drum lessonsWhat I loved the most: Sharing knowledge and experience with talented young artists
Région De Toulouse, France
- Filling- Shelf implementation- Stock managements- CashingWhat I loved the most: It was my first real working experience.
Other employees you can reach at spendesk.com. View company contacts for 236 employees →
Jan Yildiz
Colleague at Spendesk
France, France
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AS
Amine Seghiri
Colleague at Spendesk
M'Sila, Algeria, Algeria
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FW
Ferne Webb
Colleague at Spendesk
Paris, ÃŽle-de-France, France, France
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GD
Guillaume Delahodde
Colleague at Spendesk
France, France
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AG
Alexis G
Colleague at Spendesk
Paris, ÃŽle-de-France, France, France
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EB
Eunice Brown Boateng
Colleague at Spendesk
Vallauris, Provence-Alpes-Côte d'Azur, France, France
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WH
Wiaes H.
Colleague at Spendesk
Berlin, Berlin, Germany, Germany
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LM
Leo Messi
Colleague at Spendesk
Paris, ÃŽle-de-France, France, France
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AL
Abde Lhak7
Colleague at Spendesk
United States, United States
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IM
Inès Marzo
Colleague at Spendesk
France, France
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Activities and Societies: - Management - Merchandising - HR - Accounts - Communication - KPI
Activities and Societies: Translation - Civilisation / history - Linguistics - Bits of a now forgotten Italian
Quick answers generated from the profile data available on this page.
Franck Marseille works for Spendesk.
Franck Marseille is listed as Project Manager | Aspiring Product Manager & Operations Manager | Expertise in SaaS & Process Optimization | Currently with Spendesk ; ex-Shine, ex-BlaBlaCar, ex-Ridestore at Spendesk.
Franck Marseille is based in Colomiers, Occitanie, France while working with Spendesk.
Franck Marseille has worked for Spendesk, Shine, Alan, Blablacar, and Doro Group.
Franck Marseille's colleagues at Spendesk include Jan Yildiz, Amine Seghiri, Ferne Webb, Guillaume Delahodde, and Alexis G.
You can use AeroLeads to view verified contact signals for Franck Marseille at Spendesk, including work email, phone, and LinkedIn data when available.
Franck Marseille holds Licence, Chef De Projet Digital - Option Marketing from Studi.
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