Analyste en gestion des identités et des accès (GIA)

• Assurer l’assistance aux utilisateurs sur différents problèmes lié à la migration des utilisateurs• Assurer l’assistance technique des solutions d’affaires du tribunal (PV électronique, TDD, gestion de jurisprudence, etc.)• Gestion de l'active directory et des GPO (ajout et modification des objets)• Déploiement avec SCCM (catalogue, logiciel et les systèmes d'exploitation.)• Gestion des serveurs de sauvegarde des données du TAQ• Création des utilisateurs et ajout de poste sur le domaine avec PowerShell • Gestion du parc informatique et de l'inventaire • Utilisation du système de billetterie Octopus• Création et documentation des procédures.

Déploiement projet de migration avec Citrix Xen app et Xen desktop Analyste support utilisateur Gestion et suivie des incidentsGérer et documenter les billets et appels de serviceGestion des demandes et des projets d’aménagement, remplacement de postes et sécurité

• Make calls to solve technical problems with the active clientele in a courteous and professional manner.• Troubleshooting IT service issues• • Answer telephone calls related to the different technical problems faced by our clients;• • Diagnose problems: poor hardware connections, modem malfunction and router, technical configuration of an Illico device, synchronization of devices, etc .;• • Solve technical problems by accompanying the client throughout the process;• • Recommend solutions and actively participate in settlements

• Responding to customer questions, supporting and contributing to store and department store and sales department objectives by constantly leveraging product knowledge and the AIDE Plus method to sell the GSP, GPRP, accessories and complete solution.• Replenish products in a timely and appropriate manner, verify and confirm the accuracy of the price and placement of the products by confirming that the products stored above the shelves are properly arranged and stowed, Brochures are full.• Support the development of product knowledge and sales skills of department staff and other store employees by following the instructions of the Department Coordinator.• Maintain the proper functioning of the products and displays of the shelf.

Implementation of the company's IT system and maintain the stability of the Operation of this system. Windows Server 2003 and 2008 administration Good knowledge of virtualization tools VMware SQL knowledge (administration / configuration) Intranet messaging server Knowledge of Cisco training tools CCNA Mastering of TCP / IP configuration

 Maintenance of the computer system and networks of the company. Administration Windows server Enterprise print server and internal messaging administration Maintaining and updating computers for company users Mastering of TCP / IP configuration