Franck Yapi Email & Phone Number

Québec, Canada

Analyste en gestion des identités et des accès (GIA)

Quebec, Canada

Montreal, Quebec, Canada

Montreal, Quebec, Canada

• Assurer l’assistance aux utilisateurs sur différents problèmes lié à la migration des utilisateurs
• Assurer l’assistance technique des solutions d’affaires du tribunal (PV électronique, TDD, gestion de jurisprudence, etc.)
• Gestion de l'active directory et des GPO (ajout et modification des objets)
• Déploiement avec SCCM (catalogue, logiciel et les systèmes d'exploitation.)
• Gestion des serveurs de sauvegarde des données du TAQ
• Création des utilisateurs et ajout de poste sur le domaine avec PowerShell

Québec, Canada

Déploiement projet de migration avec Citrix Xen app et Xen desktop Analyste support utilisateur Gestion et suivie des incidentsGérer et documenter les billets et appels de serviceGestion des demandes et des projets d’aménagement, remplacement de postes et sécurité

Laval, QC

• Make calls to solve technical problems with the active clientele in a courteous and professional manner.
• Troubleshooting IT service issues
• Answer telephone calls related to the different technical problems faced by our clients;
• Diagnose problems: poor hardware connections, modem malfunction and router, technical configuration of an Illico device, synchronization of devices, etc.;
• Solve technical problems by accompanying the client throughout the process;
• Recommend solutions and actively participate in settlements

Montreal, Canada Area

• Responding to customer questions, supporting and contributing to store and department store and sales department objectives by constantly leveraging product knowledge and the AIDE Plus method to sell the GSP, GPRP.
• Replenish products in a timely and appropriate manner, verify and confirm the accuracy of the price and placement of the products by confirming that the products stored above the shelves are properly arranged and.
• Support the development of product knowledge and sales skills of department staff and other store employees by following the instructions of the Department Coordinator.
• Maintain the proper functioning of the products and displays of the shelf.

Cote D’Ivoire (Ivory Coast)

Implementation of the company's IT system and maintain the stability of the Operation of this system. Windows Server 2003 and 2008 administration Good knowledge of virtualization tools VMware SQL knowledge (administration / configuration) Intranet messaging server Knowledge of Cisco training tools CCNA Mastering of TCP / IP configuration

Cote D’Ivoire (Ivory Coast)

 Maintenance of the computer system and networks of the company. Administration Windows server Enterprise print server and internal messaging administration Maintaining and updating computers for company users Mastering of TCP / IP configuration

Certificat, Analyse Des Systèmes D’Affaires

MNG-3116 Agilité et outils de gestion de projet SIO-2102 Sécurité, contrôle et gestion du risque SIO-2104 Gestion de l’innovation.

Bachelor’S Degree, Analyst Programmer

The bachelor's degree in computer science focuses on the fundamental aspects of computer science, encouraging innovation. Its various.

Master’S Degree, Computer Engineering And Software Engineering

Procedural programming; Object-oriented programming; Digital systems; Software engineering; Computer architecture; and, Computer.

Bachelor’S Degree, Computer Engineering And Software Engineering

The program allows to deepen a specific area of ​computer science or operational research. Studies at the master's level aim at.