#kiss #dora #cd #openapis #aws #gcp

Leading product managers to open True Digital core platform to partnerships.Learning with and coaching engineers, business analysts, product owners passionate about building great experiences, and developing their Product craft.Spreading passion for API design, collaboration, openness, quality and automation.Mining through billions of daily data points to delight our users.#product #openapis #payment #identity #subscription #content #streaming #python #bigquery #firebase

Setting up a new team, leading the move to Cloud, API-first approach, Continuous Delivery and software engineering practices for Orange.Rolling out state-of-the-art public cloud infrastructure, and telco App with 100% digital experience for Orange customers.Full DevOps: Infrastructure, Release, Configuration management as Code. Fully automated pipeline to allow change approval to live in 30 mins. #Openstack #aws #Terraform #Ansible #Kubernetes #Gitlab #GoCD #Kong #Keycloak #JavaSBA #Node #Go #Python #ReactNative #fourmetrics

Injecting a digital mindset in the organisation, people, learning, technology at the core of how we work, of our mindset: People over Process, O
utward over Inward, Growth over Fixed, Product over Project, ...That is, while there is value in the items on the right, we value the items on the left more ;)Facilitating and accelerating the flow, meet people and new partners, learn faster is truly what digital (design thinking, UX, devops, big data, api, full-stack) is about.

Guiding executives to deliver delightful experiences to their customers.Covering all the way from digital strategy, customer insights, digital teams/projects/programs setup and energising, customer journey driven backlog (roadmaps), technological and digital expertise (social, mobile, cloud, smart data, APIs, IT strategy... what for? when?) and in the end most importantly gradually evolving mindsets towards continuous experimentations and adaptations.The technology is there, and now, even more than before, the real passionating challenge is to spark Digital mindset changes throughout the organisation, to value customer service, the customer journeys, the human connection and engagement, over and above internal organisation boundaries.

Digital and Agile Transformation Program manager in Retail and Insurance markets

Project director in leading insurance company direct business line IS transformation, to improve digital reactivity (revamped website, ecommerce and pricing capabilities).European Business transformation into an agile organisation.

Delivered a major company Business Operations transformation in 1 year onto the new European platform.Completely new digital operations with modernised IS to refresh logistics, marketing, CRM, CMS & ecommerce capabilities for the 3 company brands, including new BI setup, in order to shutdown the legacy mainframe.Directed the business teams impact analysis, UAT & implementation, and coordinated 5 development teams and multiple group departments across Europe.

Optimisation of the end customer experience- built a fully-integrated data mining and machine learning solution to identify correlations between customer feedback and weak signals collected on the overall service infrastructure- supported customer call center and technical service organisation to analyse and manage resolution of end-to-end service issues, including customer process, provisioning, network vendor management- Service Management improvement governance setup

Manager of Operations team at Internet Service ProviderArchitect of ULL deploymentProject managed: ITIL introduction, billing migrations, data center move#linux #unix #oracle #perl #hardware #storage #corenetwork #nagios #axioss #infranet

Project Manager and Tech Lead for core billing platforms, using iNFRANET (now Oracle BRM), in various international projects for Wanadoo France, Teleglobe, Eresmas, Monaco Telecom:- Migration lead of 2m customers at Wanadoo France- World firsts for iNFRANET at Monaco Telecom: first mobile gsm rollout, and first IBM AIX rollout#oracle #sql #c #unix #perl