Run, maintain and improve processes in the area of IP management. Maximize customer satisfaction through introducing and ensuring operational excellence for respective processes and systems.Maximize customer satisfaction and service levels:o Ensure services provided in conjunction with Memotech are being perceived as helping day to day operations. o Manage internal and external stakeholder on all levels to understand needs, issues related to services provided and develop cost effective and practical solutions. Maximize internal service quality:o Provide timely, targeted and high quality service and excel in customer support managementLead and manage cross divisional super user community (Operational Core Team members)Help to retain and develop key talent within the Operational Core Team member communityDevelop and maintain a long term CPA Memotech strategy to support upcoming needs of Legal departments around the globe as well as Legal division and group managementManage CPA Global and maximize CPA’s external service qualityo Manage the CPA Global account based on Novartis policies and in cooperation with respective sourcing departmentsMaintain high standards of data quality and integrity and support effective functioning of Memotech in conjunction with the Group Data Quality Manager. Monitor, control, trend, report and benchmark key performance measures. Ensure newcomers to the organisation o are aware / trained on CPA Memotech, o competent and regularly retrained to maximize the benefits from CPA Memotech

To effectively manage the centrally owned IP Database (Memotech), provide continuous and regular patent annuity expertise between IP Divisions, Group Legal and service provider of patent annuities (CPA (Computer Patent Annuities)), provide data consistency models to the IP Divisions, prepare and help implement needs assessments for the IP Divisions’ work processes, and take a leading role in Group Legal projects as identified.Take an active lead role in data conversion projects within IP Divisions, as identified by Group.Organize and perform routine needs assessments as defined and needed for IP Division and sites.Provide Data integrity checks and monitoring system to support IP Divisions.Identify areas where efficiency can be gained through process improvement initiatives.Expertise role in understanding country law changes and accuracy in CPA Memotech.Central management of the IP database (CPA Memotech).Key project management role in IP related projects (i.e. Electronic Document Management, Legal Litigation...).

Effectively coordinate the management of the centrally owned IP Management System (CPA Memotech) and its related databases, build and provide data consistency models for the IP Divisions, prepare and help implement needs assessments for the IP Divisions’ work processes, and take a leading role in CIP lead projects as identified-Take an active lead role in data conversion projects within IP Divisions, as identified by CIP -Define and perform routine needs assessments as defined and needed for IP Division and sites for the protection of IP rights-Define, build and prepare Data integrity checks for the protection of IP rights and offer monitoring system to provide advice and support to the IP Divisions-Identify areas where efficiency can be gained through process improvement initiatives-Manage and supervise country law change accuracy in iPACT on a regular basis-Key collaborative role in IP related projects (i.e. EDM...)

Leading law updates in CPA Memotech and handling the centrally managed part of renewals. Main focus on contributing to a few projects as well as to small system enhancements, helpdesk activities and fixes of minor errors