Franck Yete Email & Phone Number

Canada

- Provide Level 1 and 2 support (24x7) in-house and 3rd party distributed production applications, upgrades and application code to remediate known defects. - Effectively escalate to Level 3 in-house and 3rd party support teams as needed- Work closely with internal and external teams within business and I.T. as well as outside vendors to effectively plan, deploy, document and maintain the distributed application/middleware environments’ additions and changes- Identifies and analyses business processes, application software, systems development needs for users- Reviews system requirements and business processes; debugs and implements software solutions. - Assists in troubleshooting issues related to software bugs or system malfunctions as well as user errors.- Performs routine daily operations, monitoring, fault detection and initial troubleshooting - Supervised monitoring of servers to guarantee systems functionality- Supplied ad-hoc enhancement requests support for current applications- Incident monitoring and Change management- Building SQL Database query for Commercial and top management analyse- Backup and Archiving operations administration- Evaluates the risks related to the physical and technical security of data, software and Hardware- Participation in the deployment and implementation and sizing of new business software- Training super-users on Editec business Softwares

Abidjan

In charge of the solutions integrations and application support in the strict respect of the approach ITIL V3.

Abidjan, Côte D'Ivoire

• IT Operations Engineer, responsible for new systems integration and maintenance. • Monitoring and Administrating Mobile Money platform (Tagpay Solution) • Monitoring and Administrating USSD Browsing Center Console platform Administrator (MoobiFun Platform) • Managed new VAS projects and proposed interconnection solutions with service provider • Managed relationships with vendors and Services Providers (Tagattitude, MoobiFun, MediaSoft la Fayette) to enforce SLAs • In charge of support services and maintenance processes (ITIL based) • Customer solution quality and performance enhancement • Change Management / ITIL • Develop and Implement standard operating procedures and best practices • Providing L2 and L3 support for Mobile Money platform • Reporting, Documentation, End-Users training

Abidjan, Côte D'Ivoire

• Administration and management of databases SQL Server and PostgreSQL• Modelling and development of new databases• Improvement of performances, tuning, migration of databases• Participation the definition, construction of rules at the level of databases• Development and implementation of the practices and the controls of governance suited to improve permanently the quality of the data

Abidjan, Côte D'Ivoire

• Platform administrator of electronic recharge EDV (Electronic Voucher Distribution)• Administrator of Mobile Money Platform fundamo (fundamo Solution running on Java/Solaris/Oracle)• Implementation and monitoring of performance indicators for proactive and reactive maintenance of Mobile Money Fundamo platform and EVD• UNIX & Windows Shell scripting to automate task and setup QoS Alerts• Providing L1 and L2 support for Mobile Money platform

Abidjan

• Functional analysis of the needs expressed in the IT department• Development of technical specifications• Technical Support to Students in Computer rooms

Engineer'S Degree, Information System Management

Information System Management

Bachelor'S Degree, Information Technology Management

Baccalauréat Série C (Senior High School Certificate Examination In Mathematics And Science), Mathematics And Science