Director/Recruitment consultant

Duties • I am responsible for supporting an Active Directory user base in excess of 10000+ users with a turnaround in excess of 200 users a week• I have accountability for the creation of all new user accounts in Active directory with MIM• I have responsibility for Provisioning and Administering Trust user accounts via Microsoft Identity Manager (MIM) and Active Directory, • I have responsibility of troubleshooting of access issues, • I have responsibility for administering Active Directory Permissions, Group policy • I am responsible for provisioning remote access with SwivelSecure Sentry• I am responsible for provisioning and administering Office 365 NHS mail, distribution lists and shared mailboxes. • I am responsible for web filtering using Iboss• I help support our large server farm which has over 150 physical servers and over 900 VMware machines with SANs (Huawei, Dell and HP) replicated across two sites• I assist with building and testing physical and virtual Windows Servers and provision access to our external suppliers through NetScaler Gateway to host specialist applications and equipment such as DB Kiestra Readers and Microbiology Automation Lab and Lims for our pathology department• I assist with data backup, tape management and file restore using Commvault• I am capable of working with SQL servers• I assist with patch management using Ivanti and server rebooting• I use monitoring tools such as Solarwinds, Netwrix Auditor, Trend Micro and SCCM to ensure infrastructure availability, reliability and security. • I assist with updating server documentation that include, Server lists, Application lists and Server configurations in Excel, Snow and SCCM• I manage calls with Ivanti (LANDesk) and Resolve 99% of all assigned calls within SLAs and work with 3rd party suppliers where issues cannot be resolved internally Key Achievements:• I confidently resolve in excess of 99% of all my assigned calls within SLA

Duties • I was responsible for coordinating the Smartcard rollout project in support of Electronic Records System (ERS) implementation.• I attended service managers’ meetings with the IT manager and coordinate smartcard registration. • I provided deskside and remote support for all smartcard associated issues; troubleshoot driver, java, hardware and connectivity issues across 3 hospital sites and satellite clinics. • I created a knowledge base and gathered fix resources so they can be available for other teams when needed. • I developed project coordination skills, managed to enable 93% ERS user target; 13% above the projected number at the 80% milestone. • I liaised with senior managers to find ways of streamlining the registration process to support all referrals as they are now electronic. • I am proficient using and troubleshooting Spine and ESR issues and I am aware GDPR Key Achievements:• I achieved a 70% fix rate at the ServiceDesk and a 99% fix rate on the ERS support calls. • I developed into the go-to technician for all ERS and Spine issues throughout the Trust at the same time still providing RA services.

Duties • I was responsible for coordinating the Smartcard rollout project in support of Electronic Records System (ERS) implementation.• I attended service managers’ meetings with the IT manager and coordinated smartcard registration. • I provided deskside and remote support for all smartcard associated issues; troubleshoot driver, java, hardware and connectivity issues across 3 hospital sites and satellite clinics. • I created a knowledge base and gathered fix resources so they can be available for other teams when needed. • I trouble-shoot VMware Horizon issues• I developed project coordination skills, managed to enable 93% ERS user target; 13% above the projected number at the 80% milestone. • I liaised with senior managers to find ways of streamlining the registration process to support all referrals as they are now electronic. • I am proficient using and troubleshooting Spine and ESR issues and I am aware GDPR Key Achievements:• I achieved a 70% plus fix rate at the ServiceDesk and a 99% fix rate on the ERS support calls. • I developed into the go-to technician for all ERS and Spine issues throughout the Trust at the same time still providing RA services.

Duties • I was responsible for administering Active Directory permissions group policy and created new user accounts and password rsets• I provisioned mobile devices with SCCM MDM and MS Intune• I provisioned Telephony access via Cisco Call Manager• I performed MacAfee Bit locker recovery• I provisioned and reset RSA tokens• I administered NHS mail • I updated Wi-Fi certificates • I supported MDF printing printers• I used SCCM remote tools for troubleshooting and logged calls with Heat Key Achievements:• I achieved 70% plus fix rate

Duties • I was responsible for administering Active Directory permissions group policy and created new user accounts and password resets• I provisioned mobile devices with SCCM MDM and MS Intune• I provisioned Telephony access via Cisco Call Manager• I performed MacAfee Bit locker recovery• I provisioned and reset RSA tokens• I updated Wi-Fi certificates • I supported MDF printing printers• I configured and administered RiO patient management system• I used SCCM remote tools for troubleshooting and logged calls with BMC Key Achievements:• I achieved 70% plus fix rate

Duties • I was responsible for administering Active Directory permissions group policy and created new user accounts and password resets• I provisioned mobile devices with Bradford NetSentry• I provisioned Telephony access via Cisco Call Manager• I performed Bit locker recovery• I supported SharePoint Site collections and sharing • I provisioned and reset RSA tokens• I supported MS Office 365 applications email and Skype for Business• I administered Citrix service store applications in excess of 600 applications to over 20000 users globally• I administered bespoke educational portals: SITS, PSE, ARMS, OSIS, Blackboard ICat and ALMA• I liaised with other teams and 3rd party suppliers • I provisioned Box cloud storage• I supported Support MS Dynamics security roles, system views, forms and Dashboards• I supported MDF printing printers• I used SCCM and Bomgar remote tools for troubleshooting and logged calls with LANDesk Key Achievements:• I achieved 70% plus fix rate

Duties • I deployed more than 400 desktops for AON migrating from Windows XP to Windows 7 on Citrix vdi, • I carried out floor walking configuring printer and email access, • I carried out asset tagging and decommissioning of old equipment. • I deployed Meraki Wi-Fi access points• I performed cisco routers and switches configurations• I installed and configure MFD printers • I assisted in building EPOS images, installation, configuration and operational testing for Sainsbury’s. • I deployed large numbers of machines for various organisations and provide desk-side support to a wide user base update the asset register, worked for various organizations to include Markel Insurance and Salisbury's Key Achievements:• I deployed more than 400 terminals at any given deployment

Duties • I carried out a large Wi-Fi audit for BT in Tesco stores nationwide• I configured and installed cisco routers and switches for various organisations• I deployed Wi-Fi routers in Tesco stores Key Achievements:• I scheduled my meetings with store managers , efficiently managing my time and travel to meet business requirements

Duties • I carried data migration and build and deployed desktops servers for small businesses• I configured and installed cisco routers and switches• I deployed small LANs, installed and configured MDF printers for small businesses Key Achievements:• I scheduled my meetings with store managers , efficiently managing my time and travel to meet business requirements

• Websites and applications development, servers and installations• Phoenix IT- Desktop Support Engineer (Dec 2014)• Cetec ISC Limited - IT Systems Associate (freelancing)• Empowered - Associate Network Engineer (freelancing)• University of Hertfordshire• BSc (Hons) Computer Technology and Networks (2:1) Student (2011-2013)• Orderwork - Partner Field Support Engineer (November 2012-May 2013)• Evesham Technology - Desktop Analyst (Feb-Sep 2007)• Henley College Coventry Student (2009-2011)• Higher National Diploma in Computing (HND) (Edexcel) Grade: Merit • University of Leicester Student- Foundation Degree in Security & Risk Management (2005-2010)• 5E Ltd Student (Oct 2013-June 2014)• Training towards City and Guilds Level 4 Diploma for IT Professionals• CCNA, CCNP, CISCO ASA Firewall, Prince2, ITIL and Checkpoint Firewall certifications (ongoing) • learndirect Student- BCS Level 2 IT User Skills ECDL (Extra (ITQ)) (June 2011)• Birmingham City University Student• BTEC Professional Development Certificate in Information & Communications Technology (Training for CCNA and Network Operating Systems) (2008-2009)• CompTIA Student- Network+ & A+ training/certification (2008)• Cardinal Wiseman School, Coventry - Desktop Support Technician (Feb 2009)• Getronics UK Ltd (Barclays Bank Contract)• Rollout Engineer/Business deployment Representative (Aug-Nov 2008) • Coventry & Warwickshire PTC Partnership Trust IT Collaborative• IT Support Analyst (Jun-Jul 2008)• City & Guilds Level 2 Diploma for IT practitioners • Retail-Response Ltd (Aug-Dec 2006)• IT Field Support Engineer • JBC Training Student (Jun-Aug 2006)• 7-week IT Resettlement Training/Army Secondment

Duties • I was a technical representative of Ticketmaster at the London 2012 Olympics and Paralympics • I enabled smooth running of the ticketing systems throughout the Olympic and Paralympic games. • I provided technical support for mobile ticket scanners, servers and desktops liaising with all Games makers Key Achievements:• The games were a success and a national pride

Rollout; deployment and floor-walking, drive and printer mapping, configuring outlook emails in an Exchange environment, desk-side support, asset tracking, working with Windows XP, Vista, Lenovo, HP and Dell workstations and Laptops, working according to SLAs

Duties • I Installed, troubleshoot and break fix and rebuild Windows based scanners Wi-Fi devices; Markel Access points, Wifi printers and mobile printers for all Morrison’s supermarkets in the Midlands. Terminated and tested Network ports and Network cabinets in Oceana nightclubs, • I configured and installed cisco routers and switches• I configured and installed VoIP switches in various high-street retail shops to include Swinton Insurance, Debenhams, House of Fraser and Selfridges Key Achievements:• This was a challenging role involving a lot of travelling and learning on the go

Duties • Responsible for Expense, (Driver fitted items) DFI accounts, creation of project portfolios, and preparation of supplier demands. Liaising with Suppliers and Customers to ensure their requirements were delivered on time. Create and update databases. Motivate, train, coach and support new supply controllers. Manage inventory, contracts, and stock control. Install, administer, troubleshoot and use bespoke applications and hardware. I implemented the first electronic stock control system at my first post and this increased accountability and we managed to identify required parts for the regimental vehicle fleet and hold the right quantities in stock enabling the regiment to be always ready for operation in short notice. Other duties included vehicle leasing and security. The RLC is the largest corps in British army, with over 16,000 soldiers and officers working and operating in regiments of every type- http://www.army.mod.uk/logistic/23443.aspx