Franc Mlinarek Email & Phone Number

Brisbane, QLD, AU

Auckland, NZ

Dynamic leadership role as Director of Information Security at Netcare. Leading the strategic alignment of cybersecurity initiatives within the business. I oversee the safeguarding of customer, employee, and business data, ensuring its availability, integrity, and confidentiality.

Auckland, NZ

• As a member of Netcare's IT Support Team, I am responsible for investigating and implementing cybersecurity solutions for clients and the business, as well as ongoing monitoring, management, incident investigation and.
• Reporting on CVEs and potential Cybersecurity threats and issues.
• Investigating security products and packages to be bundled and offered as part of the MSP security offerings to clients.
• Discussing security posture with clients, and implementing solutions.
• Managing and monitoring security portals and products, creating exceptions, replacing firewall and DNS rules and monitoring security logs.
• Investigating events and threats, remediating, and reporting issues to clients.

• Running my own IT business, I provided remote technical support for organisations. My role involved:
• Providing solutions for system management and IT technical support.
• Managing network systems including Ubiquiti Wireless and CCTV.
• Administration of MS Server 2019 and SQL Server.
• Facilitating business continuity procedures with backup of company servers and data.
• Undertaking security reviews and providing endpoint management.

• Oversaw IT, HR, and Workplace Health and Safety functions at Caboolture Bus Lines, with a primary focus on technology procurement and implementation to enhance business operations. My responsibilities included:
• Procuring and implementing technology solutions across the entire organisation.
• Providing Level 1 and 2 technical support.
• Implementing and managing server solutions, including SQL Server and database management, Microsoft Active Directory, 3rd party backup and restore, and NAS.
• Managing the Sophos Antivirus solution.
• Overseeing multi-site network management, encompassing CCTV, user and VPN management.

• As a direct report to the HR Manager, I held responsibility for developing and implementing policies aimed at improving workplace culture and steering strategic business change, while taking on additional business.
• Contributing to the development and maintenance of ticketing systems and user management, and enhancing IT support infrastructure.
• Assisting remote staff with their IT concerns, supplies, and troubleshooting computer systems, printers, and custom ticketing systems.
• Overseeing asset security within the organisation.
• Implementing Workplace Health and Safety (WHS) policies and systems nationally.
• Conducting audits against government standards to fortify the organisation against security risks.

e-training | e-learning | e-systems | online inductionProvided online support and coaching to clients looking to complete their online training. Evaluated learning systems and programs.

West Perth, Western Australia, AU

Liaised with internal and external parties to rewrite the national induction, service, sales, product, and systems training. Created and implemented product training and support material nationally. Provided group and one-on-one coaching to trainers nationally, to support training department growth and increase performance.Worked closely with external I.T..

Saint-Ouen, France, FR

Working closely with key internal parties saw me create and deliver training for products, systems, procedural changes, conflict management, stress reduction and time management. While in this role I also provided one on one coaching to staff, based on the needs and requirements of the company and direct managers. The role also had me liaising with.

Victoria, AU

In this role I managed and trained staff on operating procedures, service standards, conflict resolution skills, and workplace health and safety standards. This role also saw me liaising with senior management on key business targets and aim to incorporate new strategies to achieve customer service and quality assurance targets. I assisted in the.

Melbourne, VIC, AU

This position provided me with a platform to mentor frontline staff on operating procedures, service standards and liaise with senior management on key goals and business strategies to achieve customer service and quality assurance targets. I assisted in developing store based systems to better capture purchasing habits by consumers. Working in this.

Certificate Of Achievement: Ransomware Techniques, Information Technology

Certificate Of Achievement: Cissp (Updated), Information Technology

Certificate Of Achievement: Pen Testing, Information Technology

Certificate Of Achievement: Detecting And Defending Against Cyber Threats, Information Technology

Diploma Of Information Communication Technology (Advanced Networking), Information Technology

A+, Network+, Security+, Server+, Information Technology

Certificate Iv In Human Resources, Human Resources Management/Personnel Administration, General

Cert Iv Tae40110, Training And Assessing

Bachelor'S Degree, Arts (Majoring In Sociology And Psychology, And Minor In I.T.)

Cert Iv In Workplace Health And Safety