Dynamic leadership role as Director of Information Security at Netcare. Leading the strategic alignment of cybersecurity initiatives within the business. I oversee the safeguarding of customer, employee, and business data, ensuring its availability, integrity, and confidentiality.

As a member of Netcare's IT Support Team, I am responsible for investigating and implementing cybersecurity solutions for clients and the business, as well as ongoing monitoring, management, incident investigation and response. As part of my role, I also provide Level 3 ICT support and am an escalation point for the support team. My core responsibilities encompass:• Reporting on CVEs and potential Cybersecurity threats and issues.• Investigating security products and packages to be bundled and offered as part of the MSP security offerings to clients. • Discussing security posture with clients, and implementing solutions. • Managing and monitoring security portals and products, creating exceptions, replacing firewall and DNS rules and monitoring security logs. • Investigating events and threats, remediating, and reporting issues to clients.• Utilising Azure, Entra, Defender, and Endpoint portals to manage M365 security and policy, email security, and endpoint policy. Using the portals for reporting, and vulnerability assessment and to help drive ongoing security improvements. • Implementing Microsoft Security Baselines for Windows endpoints• Maintaining client desktops and servers, including patch management. • Implementing and supporting various MSP products to support endpoint and cloud security for clients, including EDR, Application Whitelisting, Email security, DMARC analysis, Backup and Disaster Recovery, and use of an endpoint log analysis solution.• Servicing Business Continuity and Disaster Recovery scenarios.• Documenting client configurations.• Maintaining client desktops and servers, including patch management. • Implement and support various MSP solutions for clients, encompassing Google, Microsoft, 3CX, Yeastar, Fortigate, Meraki, Unifi, Datto, Citrix, Threatlocker, DNS Filter, Active Directory, and various EDR platforms (Defender for Business, Bitdefender Gravity Zone, Huntress, SentinelOne).

Running my own IT business, I provided remote technical support for organisations. My role involved:• Providing solutions for system management and IT technical support.• Managing network systems including Ubiquiti Wireless and CCTV.• Administration of MS Server 2019 and SQL Server.• Facilitating business continuity procedures with backup of company servers and data.• Undertaking security reviews and providing endpoint management.• Delivering system and network reports for board review.

Oversaw IT, HR, and Workplace Health and Safety functions at Caboolture Bus Lines, with a primary focus on technology procurement and implementation to enhance business operations. My responsibilities included:• Procuring and implementing technology solutions across the entire organisation.• Providing Level 1 and 2 technical support.• Implementing and managing server solutions, including SQL Server and database management, Microsoft Active Directory, 3rd party backup and restore, and NAS.• Managing the Sophos Antivirus solution.• Overseeing multi-site network management, encompassing CCTV, user and VPN management.• Ensuring compliance with HR and Workplace Health and Safety laws and regulations.• Generating performance reports and proposing process and business improvements to senior stakeholders in IT, WHS, and HR.• Collaborating with external stakeholders to implement policies and procedures.• Conducting business audits to mitigate security risks.• Designing and implementing risk mitigation strategies and plans for the business.

As a direct report to the HR Manager, I held responsibility for developing and implementing policies aimed at improving workplace culture and steering strategic business change, while taking on additional business growth projects. My role predominantly encompassed:• Contributing to the development and maintenance of ticketing systems and user management, and enhancing IT support infrastructure.• Assisting remote staff with their IT concerns, supplies, and troubleshooting computer systems, printers, and custom ticketing systems.• Overseeing asset security within the organisation.• Implementing Workplace Health and Safety (WHS) policies and systems nationally.• Conducting audits against government standards to fortify the organisation against security risks.• Designing and executing risk mitigation strategies and plans for the business.• Conducting multi organisation training and drills to educate and prepare staff against security and risk plans to meet government regulations and audit requirements.• Managing a team of industry trainers to support staff training and development.• Providing support to heavy vehicle drivers regarding safe driving practices, legal obligations, policies, and procedures.• Sourcing and implementing new training and development software and systems.Worked with seniors management and executives to oversee issues related to employment, staff development, and employee relations. Focused on improving HR policies, processes, systems and practices.

e-training | e-learning | e-systems | online inductionProvided online support and coaching to clients looking to complete their online training. Evaluated learning systems and programs.

Liaised with internal and external parties to rewrite the national induction, service, sales, product, and systems training. Created and implemented product training and support material nationally. Provided group and one-on-one coaching to trainers nationally, to support training department growth and increase performance.Worked closely with external I.T. companies and internal parties to create and deliver a tablet based national sales system. Supported and took part of the testing and development of a new tablet based sales system. On role out of the tablet based system I provided ongoing training and support to all users, as well as looking after the national reporting and auditing of all devices.

Working closely with key internal parties saw me create and deliver training for products, systems, procedural changes, conflict management, stress reduction and time management. While in this role I also provided one on one coaching to staff, based on the needs and requirements of the company and direct managers. The role also had me liaising with external software development teams, to work closely to develop, bug fix and roll out mobile software for the sales teams.This role also saw me provide expert product sales and support information to internal teams and over 70 travel insurance clients. I also provided support and training to external clients on policy requirements and features.

In this role I managed and trained staff on operating procedures, service standards, conflict resolution skills, and workplace health and safety standards. This role also saw me liaising with senior management on key business targets and aim to incorporate new strategies to achieve customer service and quality assurance targets. I assisted in the development of a company wide leadership training program which included best practice procedures, reporting and documentation standards, and leadership skills and strategies.

This position provided me with a platform to mentor frontline staff on operating procedures, service standards and liaise with senior management on key goals and business strategies to achieve customer service and quality assurance targets. I assisted in developing store based systems to better capture purchasing habits by consumers. Working in this capacity inspired my passion for business coaching and provided me with the confidence to build rapport through positive, tailored and constructive training.