Franco A. Email & Phone Number

Primary POC for APAC Region Japan, Singapore, Malaysia- Provide network operation support, problem isolation, and troubleshooting for network incidents.- Work in a multi-vendor network environment, with a majority of Cisco devices. (Cisco, Palo Alto, Cisco AP,C- OSPF and BGP implementation/troubleshooting.- Site-to-Site IPSec tunnel implementation/troubleshooting.- Global Protect VPN implementation/troubleshooting.- Administrate/troubleshoot AnyConnect VPN.- Deployed-maintain Umbrella VA's security solutions.- Administrate Solarwinds monitoring tools. (NPM, NCM, IPAM etc.)- Plan, engineer, and monitor the security arrangements for the protection of the network environment. - Network documentation.

Taguig, National Capital Region, Philippines

TGT PhilippinesNOC QOS NetworksAugust 9, 2021 up to present• Provide high level technical support and act as the first point of escalations for Tier 1.• Must manage phone, email and incident queues according to Service Level Agreements (SLA)• Maintaining Service Level Agreements (SLAs) and Service Level Objective (SLOs) on incidents• Document all incidents into ITSM (ServiceNow) and ensure proper ownership• Ability to manage vendor/carrier expectations to ensure all SLA’s/SLO’s are adhered to• Monitor network and hardware health through QOS Systems and Tools• Communicate and partner with the QOS NOC Team to ensure service delivery is met to the highest of standards.• Work directly with customers to help triage, manage and resolve requests or incidents.

• Support WAN-LAN integration, architectural design and validation.• Participate in client implementation planning and related activities to ensure seamless integration or turn-up of Masergy services for both new and existing customers.• Handles the following devices Cisco (Router/Switches), Fortinet (Foritgate, Fotiswitches, FortiAP), ADVA, ADTRAN, Nokia 7750 Service routers and cradlepoint.• Perform router activations for new and existing customers• Perform firewall (Fortigate) activations for new and existing customers• Activate new Masergy cloud services (VPRN, VPLS, IES, etc.)• Conduct RFC tests on new circuits; test, turn up, and troubleshooting T1, E1, DS3, OC3, OC12 and high-capacity Ethernet circuits• Support MPLS, VPLS and VPRN services and SDWAN solutions on Fortinet devices• Collaborate with internal and external teams to ensure that customer requests/issues are properly handled and resolved

Ncr - National Capital Region, Philippines

Sykes AsiaNetwork Engineer for Verizon-XOJanuary 11,2019 up to August 30,2020Primary Duties and Responsibilities:• Troubleshoot Network Issues, Outages • Support other team mates with their activations, troubleshooting.• Configure MPLS,COS, BGP,EBGP MULTI HOP,OSPF,Static route,HSRP,VLAN management,VRF,Configure and activate Cisco Devices 1941, 2951,4331,ASR 9000 series, Netvanta, APM,Juniper MX960• Handles escalation requests and resolve in a timely manner.• Prepares configuration, on activations, hot-cuts. Test and Turn up.• Discuss process, methods, network issues of the resolution – Knowledge sharing • Resolves speed issues, packet drops, intermittent connections.• Configure PE and CPE Routers. • Troubleshoot routing issues, finding missing routes with BGP, VRF on CPE/PE routers.• Responsible for the verification of layer 3 connectivity from Provider Edge routers (PE) to Customer Edge router (CE)• Responsible for the building of layer 3 configurations on the Provider Edge routers using various proprietary tools• Coordinates with different partner telecoms and internal groups (such as Field Engineers, Project Managers, etc.) for successful delivery of network circuits.

Ncr - National Capital Region, Philippines

Perform routeAssist students on configuring routing protocols such as RIP,OSPF,EIGRP,BGPAssist students on configuring HSRP,STATIC ROUTE,.DHCPAssist students on configuring cisco devices such as 1800 1900 2600 2800 ISR ,3700 3800 layer 3 switch,2950 2960 catalyst switchproviding assistants to studenst on how to troubleshoot the network from layer 1 to 3

Ncr - National Capital Region, Philippines

• Helping or assisting users in setting up there pc, installing applications, printer drivers, Citrix Receiver and other programs• Using the ticketing tool ( Service Now ) to documents user issue and resolution provided• Assisting users in connecting to the VPN • Helping users to unlock there account, resetting there password and checking important information using the Active Directory• Providing technical assistance in accessing Citrix or the VMWare• Assisting users to the applications provided by Aetna and Coventry( account ) and as well there aetna provided mobile phones ( Iphone ) Android Airwatch and Good\VMWare Boxer• Helping users to request access and network groups for them to have an access with a specific tools or applications• Helping users to configure there Outlook account and troubleshoot outlook issues\Office 365 issues,Recreate profile• Escalating users issues to the specific resolver groups.

Philippines

• Provide technical assistance and resolve onsite users' problems, including computer hardware and software, printing, installation, email and network/internet issues.• Maintain and support hardware and software application.• Maintain network connections, configure Cisco router and switches 2600,1900 series and buck up SQL server data• Perform quarterly maintenance• Support and update desktops,laptops and workstations to run at optimum performance and free from any computer viruses and spyware.Monitor and maintain the network, files and applications.