As a US and LATAM Implementation and Technology Operations Leader, I spearheaded more than 10 projects in six states, facilitated preparation of business cases and cost-benefit analyses for human resources technology projects along with implementing technical configurations and programming as per requirements. I also managed over 10 key performance indicators (KPIs) of customer implementations to ensure timeliness, accuracy, compliance, and quality. Recommending company regarding services, processes, and products based on customer requirements and latest market trends, I also created dashboards in tableau with over 10 indicators related to efficiency including cost reduction and performance.A few highlights of my accomplishments include:• Accomplished operational costs reduction by 10% through optimization of operations processes.• Successfully automated processes in payroll, billing, recruitment, and customer service.• Instrumental in implementing, refining, and monitoring over 10 client operations in the United States and LATAM.

As Business Data Analyst, I improved sales and financial processes by utilizing over five methods along with facilitating SQL, data bricks, and data warehouses to collect and analyze data. I also refined 10 key performance indicators (KPIs) as per changes in processes and adjusted formulas and codes. Developing three reports for top management, I also analyzed and identified patterns and trends based on two years of data.A few highlights of my accomplishments include:• Innovated and deployed five new KPIs and three OKRs for lead conversion process in sales funnel.

As an Innovation and Agile Coach, I implemented Agile tools, techniques, frameworks, and practices in two different teams. Facilitating coding and integration with development team along with providing ongoing tools, resources, and support to help fulfill business goals, I developed business models and value propositions along with examining hypotheses, selecting and designing right experiments, and adapting value propositions to evidence.A few highlights of my accomplishments include:• Conceptualized and developed three new products or services.

• Develop sustainability project goals, objectives, initiatives, or strategies in collaboration with other governmental groups.• Assess or propose sustainability initiatives, considering factors such as cost effectiveness, technical feasibility, and acceptance.• Provide technical or administrative support for sustainability programs and instruments (Circular Economy).• Review and revise current sustainability proposals or policies.• Create or maintain plans or other documents related to Circular Economy projects.• Identify or procure needed resources to implement Circular Economy programs or projects.• Write grant applications, rebate applications, or project proposals to secure funding for Circular Economy projects.

• Drive New Growth Opportunities - Identity, prioritize, develop, and launch new services and business models.• Build and Grow Innovation Capabilities - Create new organizational capabilities, including technical and people-driven, that ensure a steady stream of innovations.• Evangelize innovation to influence the brand in the market and create pull for creative talent.• Create an innovation strategy that is understood and endorsed by key stakeholders including executive leadership, employees, customers, and partners.• Builds a well-balanced innovation portfolio and roadmap that drives investments & top-line growth.• Ensures the company is successful in taking its innovations to market in a timely and scalable way.• Uses innovation to provide unique value to customers and help build long-term relationships with customers.

At PGE Group, I facilitated and ensured security policies and process validation for production, distribution, and storage of pharmaceutical and health care products along with conducting audit of pharmaceutical technology systems to ensure compliance with local and international regulations such as GxP and FDA. I also delivered technical support for ERP migration and improvement projects along with reducing normative and security gaps in IT infrastructure.A few highlights of my accomplishments include:• Accomplished certification for innovations and technology projects for four pharmaceutical companies.

As Innovation Chief, I led design, analysis, and implementation of new features and improvements for production, supply chain management, and customer experience as well as automated demand prediction and inventory models utilizing machine learning and artificial intelligence along with eCommerce and CRM design and implementation. Additionally, I developed dashboards and KPIs for operative and strategic processes.A few highlights of my accomplishments include:• Spearheaded two innovation projects related to demand prediction and Customer Experience.

• Technology Processes design and deployment• Leader of Technology and Innovation projects• Network Operation Center Management (30 people in charge)• Technology Surveillance in Networking and Information Security• Digital Transformation of Network Processes• Assure the Services Availability• Design and surveil KPIs of Availability, Capacity, and Quality

• Assigned to EXSA (Explosive Production Industry)• IT Infrastructure Management• Design and deploy projects and upgrades in ICT• Planning, organization, and supervision objectives, activities, goals, KPIs, and budget of ICT area in EXSA.• Supervise and evaluate the ICT deployments with the objectives of EXSA production and operation• Develop, deploy, and maintain high-quality solutions, aligned to EXSA’s competencies and requirements.

• Plan, manage and deploy Homologation project for new models and new OS of Samsung Mobile• Coordinate with developers of Samsung Brazil for design and modification of OS, aligned to each operator’s requirements.• Manage the OS updates for the new Samsung mobile models in Peru.• Coordinate with SCM to produce and deliver mobile equipment to Operators• Coordinate with each Operator headquarters, to define the alignments on OS customization.• Support Marketing and Sells areas in specifications descriptions for advertising.• In charge of Homologation and Warehouse of Peru

• Visitas a clientes para muestra de soluciones empresariales • Diseño de topologías y arquitecturas de soluciones a clientes de sector empresarial • Diseño del proceso de Pre-Venta en coordinación con los vendedores y las áreas de aprovisionamiento. • Capacitación a la fuerza de ventas sobre las soluciones ofrecidas a los clientes

• Mantenimiento de la red de BACKBONE• Gestión y administración de Activos Lógicos del NOC (VLANS, IP, Rutas, Equipos, etc.)• Monitoreo de enlaces troncales entre Nodos• Monitoreo de enlaces inalámbricos• Planificación y despliegue de nuevos nodos y expansión de BACKBONE• Diseño y desarrollo de procedimientos internos para Atención de Incidencias y Requerimientos, Control Operativo e Interacción con otras áreas. • Planificación de Mantenimientos del BACKBONE

• Documentación de procesos de atención de incidencias• Diseño de flujos y etapas de atención de incidencias, averías.• Métodos de atención a clientes• Manejo de tiempos de atención y SLAs para clientes• Coordinación de clientes para mejoras en la calidad de atención• Manejo de tareas internas del área de Ingeniería

• Radio communications with ships and containers transport• Narrowband communication for Cranes and trucks• TOS Monitoring - Network (Terminal Operation Systems)• Communication through Optical Fiber (Communication for Crane intern systems)• Data Center Management and design• Infrastructure for Telecommunications• Telecommunications projects development and deployment• GPS Systems administration for Cranes, trucks, and containers localization