Franco Cassinelli Email & Phone Number

Paris, Île-De-France, France

As a Luxury Account Specialist at Clase Azul México, I have the privilege of representing our esteemed brand across four dynamic regions: Italy, Switzerland, France, and Morocco. My role centers on sharing the rich culture of Clase Azul, cultivating strong relationships, and visiting key accounts to ensure our brand’s values and vision are authentically conveyed.In collaboration with our official brand distributors in each country, I provide comprehensive support for incoming orders, ensuring smooth and efficient operations. My focus extends to offering brand assistance across these regions, where I work to elevate the Clase Azul experience and foster lasting connections with our partners.Through these efforts, I am dedicated to enhancing the presence of Clase Azul, ensuring that our luxurious offerings continue to resonate with discerning customers across these vibrant markets.

Paris, Île-De-France, France

Queen of Clubs is a DMC operating in the UK, France, Italy, Ibiza, and Switzerland, trading with travel organizers only.Role:-Design and Tailor journeys along France following the client's bucket list and budget. -Share Proposals in a timely manner to increase confirmation possibility. - Maintain open communication with clients (Travel Agents) to fully understand and meet clients' expectations.- Ensure efficiency and transparency from the proposing stage all the way to execution. -Follow up with travel Agents and adapt services to the client's needs, personalizing, providing detailed information, clearing doubts, local knowledge, and security.-Confirm services effectively and coordinate ground services with partners, and provide detailed information to create a seamless experience.-To maintain clean and correct invoices track for all projects, keeping updated expenses records and partners paid timely.

Paris, Île-De-France, France

Ibiza, Balearic Islands, Spain

- Open, design, and develop the Guest Experience Department on the very first Six Senses in Spain.- Create a tailor-made activities portfolio to highlight the best of Ibiza, insuring smooth and luxurious experiences.- Develop and contract a reliable network of suppliers to ensure top-notch service.- Lead and organize a dedicated team of Guest Experience Makers ensuring the highest standards are well implemented and Six Senses DNA is properly transmitted to the guests. - Member of Human-Centered Design group, a corporate initiative dedicated to design and create new concepts to be implemented in the upcoming urban properties.

Phnom Penh

Property newly opened for a bit more than a year I got the opportunity to take the lead of a Department on a new Continent and new hotel collection. Based on my Concierge Background in Europe, I started my position developing and empowering the Concierge Department, composed of 24 members between Drivers, Bellboys, and Concierges. Reporting directly to the Rooms Director and working closely with Guest Relations to achieve our departmental goals such as upselling transportation, LQA and Forbes audits as well as guest satisfaction. As my first role as a Manager it was inspiring to have the opportunity to work on a different market and embrace the challenges of this new chapter, on a new continent with colleagues from different backgrounds. Develop and encourage my team to help them to meet luxury Hospitality standards was a great adventure, helping them to achieve personal and group goals while learning and developing myself looking after such a young and eager to learn team.

Milano & Barcelona

I was transferred from Mandarin Oriental Barcelona for the opening of the first Mandarin Oriental in Italy as a new addition to Concierge department.Expanding knowledge and learning a new language, I was responsible for training the Bellboy and Doorman team following the standards of our company.Under the tutelage of Mario Picozzi (Head Concierge) in less than a year, I gained a vast knowledge of the city, organizational skills and how to handle a large team.Once transferred back to Barcelona I was reporting directly to Chief Concierge, responsible of daily operations of Bellboy, Doorman and Concierge team. Taking care of Guest requirements, assisting Chief concierge with administrative task. Running the operational duties on her absence, taking lead when problems surface within team, leading the team especially in the face of challenging situations.As a member of Les Clefs d’Or Spain I needed to constantly develop a strong and exclusive network that would allow my team to always provide to our guests the best and more exclusive experiences, this will push our Concierge team to always explore the city by trying new restaurants, tours and experiences.

Barcelona , Spain

As my first position as a front desk agent on a five stars luxury hotel I was quickly trained under MO values and learned the LQA standards In order to successfully preform under any possible LQA, Forbes or AMEX audit while learning and gaining experience of how to handle and delight the most demanding and well-traveled guests, keeping discretion, empathy and efficiency at all times.

Barcelona

While working in this property I developed new skills, a front desk agent was responsible of opening and closing the online sales of the hotel; as most of our business were leisure guests I quickly learned that by assisting them to discover Barcelona, reserving a restaurant, arranging a tour or creating a full itinerary for them during all their stay I was discovering a new position that later it will become my propose in the future, the Concierge. By the time I was working on this property, the hotel was ranked as number eight in the top hotels in trip advisor Barcelona.

Sant Boi De Llobregat, Catalonia, Spain

As a Front desk agent I performed various administrative tasks. Working constantly under pressure, it was in this property where I developed my first skills within the hospitality, dealing on a daily basis with the operations of 239 rooms, collaborating with Housekeeping, F&B, and Sales & Marketing during the first 3 years of my hospitality journey.

Hospitality Management

Education record