Franco Castellani

Franco Castellani Email and Phone Number

Assistant Vice President- Compliance Oversight for LATAM and Data Analytics @ AT&T
Frisco, TX, US
Franco Castellani's Location
Frisco, Texas, United States, United States
About Franco Castellani

Leading meaningful high-impact change initiatives that incentivize healthy organizational cultures is at the core of my competitive drive as a global transformation executive. Migrating to the US at age 9, and at age 12 experiencing my father’s inability to work due to a disabling injury created a determination in me to be an agent for change focused on ensuring that everyone has the ability to work and contribute. This conviction has inspired my strong work ethic and passion for building inclusive global organizations where employees are engaged and focused on delivering value and making a meaningful contribution. Throughout my extensive career with a major communications Fortune 500 corporation, I advanced through diverse and progressive senior leadership roles based on my bold and courageous leadership style in driving transformative change, innovation, and performance optimization across multiple functions including Sales, Service, Customer Experience/Success, Corporate Strategy & Risk, International Compliance, and Call Center Operations. The scope of my background is global, having lived, worked, and studied in Venezuela, Argentina, Spain, Mexico, Uruguay, El Salvador, India, the Philippines, and the US. My rich multi-cultural background, work experience, and fluency in English and Spanish has impacted me by allowing me to communicate, relate and connect with multiple cultures. As an influential and impactful leader, I leverage my people skills and strong work ethic to build teams based on trust, autonomy, honesty, and authenticity that facilitate group synergy and productivity, while ensuring that each team member is recognized for their value and unique contribution.

Franco Castellani's Current Company Details
AT&T

At&T

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Assistant Vice President- Compliance Oversight for LATAM and Data Analytics
Frisco, TX, US
Franco Castellani Work Experience Details
  • At&T
    Assistant Vice President- Compliance Oversight For Latam And Data Analytics
    At&T
    Frisco, Tx, Us
  • At&T
    Assistant Vice President-Technology, Compliance, Analytics Erm And Accessibility
    At&T Mar 2002 - Present
    Dallas, Tx, Us
    In my role as Assistant Vice President at AT&T, I managed multiple technology, analytics and ERM teams to identify, manage, and mitigate compliance and operational risks. We developed 50+ business tools, 200+ metrics, and 88 risk indicators using Business Intelligence tools and Artificial Intelligence. Our strategic approach maximized data & Technology use for management decisions, significantly contributing to the organization's compliance function with a strong focus on driving impact to the Business.
  • At&T
    Assistant Vice President- Compliance Oversight For Latam And Data Analytics
    At&T Mar 2023 - Nov 2024
    Dallas, Tx, Us
  • At&T
    Director International Compliance & Head Of Compliance Analytics- Latam, Chief Compliance Office
    At&T Jan 2019 - Mar 2023
    Dallas, Tx, Us
    ✪ Embedded compliance into the DNA of Latin American business functions in a way that was relatable and effective operationally with strong controls and meaningful metrics.✪ Built a unified strategy for Risk, GRC, Anti-Bribery/Corruption, 3rd Party, and Data Security, leading 11 new programs across business, legal and global supply chain.✪ Led data, communications, security, and digital innovation programs to improve LATAM operations.✪ Created strategy and helped to execute the Return to Work effort for the Chief Compliance Office, creating Office, Virtual, and Flex Worker profiles to optimize work functions in a post-Covid environment.✪ Led multiple initiatives related to Ethical Culture Management and Diversity, Equity and Inclusion (DE&I).I was recruited to Chief Compliance Office to transform the vision and perception of Compliance across Latin America, AT&T Mexico, and Global Marketing. In January 2022, I was appointed with the added responsibility of leading the transformation journey for the Data Analytics Division working closely with finance and technology teams to align transformation of analytics.
  • At&T
    Area Manager - Customer Experience Contact Center Transformation
    At&T Jun 2017 - Jan 2019
    Dallas, Tx, Us
    ✪ Led the planning, build, and launch of AT&T's 1st Call Center of the Future to support the Top 1% of elite global customers.✪ Earned the #1 center rank for Customer Experience with an unprecedented 100% experience rating and became the 1st center to earn the coveted JD Power Certification.✪ Led digital technology transformation (100% process digitization) and process improvement programs.✪ Embedded a diverse, inclusive, positive, and engaged culture, recruiting all staff locally with a focus on Chicago's South Side as part of the "Believe Chicago" initiative.I built and ran this elite operations, assembling and leading a team of 44 managers and 600 agents in sales and service operations to AT&T's top global customers. I grew and scaled the site, overseeing a major P&L with an annual operating budget in the tens of millions of dollars.
  • At&T
    Strategic Partner Manager - Sales & Cx, International Operations
    At&T Jan 2015 - Jun 2017
    Dallas, Tx, Us
    ✪ Directed the launch of ~10 Sales & Service Centers annually, creating an operational footprint spanning Mexico, South America, Central America, India, and the Philippines.✪ Grew the international team to more than 5,000 employees.✪ Surpassed sales objectives by more than 150% for US sales of DTV, U-verse, and Mobility.In this role, I served as AT&T's primary representative traveling to international partner sales and service centers to evaluate, optimize, and transform their operations. Managing the strategic partner portfolio for the BGIS organization, I led new product launches, system integrations, contract negotiations, performance reviews, and business go/no-go or renewal decisions.
  • At&T
    Manager Sales Program Execution
    At&T Jan 2012 - Jan 2015
    Dallas, Tx, Us
    ✪ Grew the team from 4 to 20 focused on optimizing AT&T and vendor call centers globally.✪ Achieved a 35% average improvement in core metrics across 100+ call center locations.✪ Boosted revenue production with the integration of the LEAP (Lead, Engage and Perform) Managing Coaching System.Working with the VP of Home Solutions Value Centers, I managed strategic partner performance at call centers supporting international operations run by AT&T and vendors in the Philippines, Canada and Jamaica. I provided consulting services and solutions to the leadership team, including innovative tactics to strengthen performance across different metrics. I evaluated leadership, team capabilities, processes, and systems while defining transformation strategies to improve sales, service, retention, back-office functions, and technical support operations.
  • At&T
    Sales & Performance Acceleration Team Lead
    At&T Jan 2009 - Dec 2011
    Dallas, Tx, Us
    ✪ Enabled 44.7% total revenue growth for the Western Sales and Service Center. ✪ Grew IPTV 58.1%, Broadband 38.8%, DTV 47.4% and Wireless 36.6%✪ Grew and sustained Midwest results of Total Revenue 17.5%, IPTV 28.8%, Broadband 12.7%, DTV 32.9% and Wireless 13.1%.✪ Coached and mentored 4 first-level managers to leadership promotions.✪ Drove the adoption of Six Sigma methodologies.As a Team Lead and Coach, I provided objective advice, expertise and specialist skills with the aim of creating value, maximizing growth and improving business performance of AT&T products, with an emphasis on U-verse. To identify improvement opportunities, I performed research, conducted on-site observations/interviews of center personnel, collected and analyzed data in order to formulate recommendations and or/solutions concerned with the strategy, structure, management and operations in the U-verse and Value Call Centers. I also facilitated workshops and presentations to ensure that clients received the assistance needed to implement the recommendations/solutions.
  • At&T
    Sales Center Manager & Assistant Center Leader
    At&T Jan 2005 - Jan 2009
    Dallas, Tx, Us
    ✪ #1 Ranked Uverse Sales Center 2009✪ #1 Ranked Center Sales Manager 2007 - Pinnacle Award winner✪ #1 Ranked Center Sales Manager 2006 - Pinnacle Award winner✪ #1 Ranked ACL 2005 - Pinnacle Award winner✪ Nominated to AT&T High-Potential Candidate Program✪ Pioneered the Second-Level Mentoring Program for the region I advanced rapidly through Assistant Manager and Center Sales Manager roles, leading teams of up to 8 sales coaches and leaders for multiple products and services by managing their performance, coaching and development of sales associates. I developed business strategies that would grow revenue and customer satisfaction for the call center while coaching and developing leaders. I also participated in marketing focus groups to help develop promotions and innovative sales strategies.
  • At&T
    Sales Coach & Training Instructor
    At&T Jan 2003 - Jan 2005
    Dallas, Tx, Us
    ✪ #1 Ranked Sales Coach in Customer Satisfaction 2004 and Pinnacle Award winner✪ #1 Ranked Sales Coach 2003 - Pinnacle Award winnerIn this role, I directed, coached, motivated, and developed the telephone sales, service and negotiation skills of associates. The focus was to help them meet sales and service goals, properly negotiate orders and handle billing inquiries, solve customer complaints, grow revenue and retention. As part of the process, I oversaw maintenance of time reporting, attendance, and personnel records, resolution of disciplinary problems, and completion of performance evaluations.
  • Abu'S Kitchen
    Business Owner
    Abu'S Kitchen Mar 2015 - Mar 2018
    Abu's Kitchen is a catering company focused on Latin Fusion Cuisine.
  • Sprint Nextel Inc.
    Retail Store Assistant Manager, Retail/Door-To=Door
    Sprint Nextel Inc. Jan 1999 - Jan 2001
    I served at Sprint PCS and then Sprint Nextel in Sales Associate and Assistant Manager roles. I coordinated a team of 6 sales associates and 5 customer service representatives. I also oversaw 2 technicians and managed all store operations including overall sales objectives and customer satisfaction.✪ Improved overall results from #45 to #2 in the region.✪ Expanded customer base by conducting experiential and marketing events.

Franco Castellani Education Details

  • Smu Cox School Of Business
    Smu Cox School Of Business
    International Business
  • Barry University
    Barry University
    General
  • University Of Notre Dame - Mendoza College Of Business
    University Of Notre Dame - Mendoza College Of Business
    Organizational Leadership
  • Barry University
    Barry University
    General

Frequently Asked Questions about Franco Castellani

What company does Franco Castellani work for?

Franco Castellani works for At&t

What is Franco Castellani's role at the current company?

Franco Castellani's current role is Assistant Vice President- Compliance Oversight for LATAM and Data Analytics.

What schools did Franco Castellani attend?

Franco Castellani attended Smu Cox School Of Business, Barry University, University Of Notre Dame - Mendoza College Of Business, Barry University.

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