Franco Cima Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pa, Us

● Control inventory and ordering at the end of business day.● Monitored and ensured client service as well as client satisfaction.● Developed new procedures and guidelines for the pickup area.● Overseas all sales generated in the pickup area.● Worked with the marketing team on rebranding the pickup area.● Control all scheduling and staffing needs.● Work with team members on growing sales.● Daily walkthroughs and quality control checks.● Weekly meetings with safety managers on up to date practices and guidelines● Work daily with accounting on Aging reports with active account

Philadelphia, Pa, Us

event displays (bridal cart), bridal suite, tables/buffets.• Maintains clean service areas in accordance with CEG standards.• Responsible for directing the final breakdown of event including, but not limited to, cleanliness of bridal suite and overall venue, proper storage and organization of items, and reporting/recording lost items.• Observes safety and security procedures and reports unsafe conditions to Event Manager.• Knowledgeable of event specifications, services, food, beverage, and any special needs or accommodations.• Demonstrates high level attention to detail and provides creative solutions to uncommon problems.• Adheres to all job relevant manuals, checklists, and standard operating procedures.• Acts as the direct contact for the client, creating a positive relationship and memorable experience. • Answers questions and accomplishes any requests from guests regarding food, beverages, and any other event details and services. • Informs Event Manager of difficult or emotional customer situations. Makes every attempt possible to fix the situation.• Responds promptly and courteously to client and guest needs.• Observes and acknowledges client and guest needs before request is made.• Engages client and guests in a friendly, yet professional manner; engages guests using 5-10 rule. • Communicates with clients and guests to assess satisfaction with experience; solicits information to ensure all needs are met.

Philadelphia, Pa, Us

• Analyzes and manages financial results of the store to ensure maximum profits arebalanced with customer satisfaction and associate satisfaction.• Ensures on a daily basis that the store is open and staffed appropriately, the store is clean,inventory levels are appropriate and equipment is working properly.• Supervises the day to day activities of associates and assigns responsibilities for specifiedwork. Also, oversee the day-to-day catering operations and services in the restaurant.• Monitors and maintains all quality control records, to include ensuring quality assurance andloss prevention policies and procedures are being adhered to.• Complies with company standards of operation procedures, as well as those of allapplicable regulatory agencies, and ensures on a daily basis that all products are preparedand presented in accordance with brand or company standards.• Identifies hiring, firing, advancement, promotion or any other associate status change needsof the store.• Maintains effective communication and positive associate relations by ensuring all associateactivities are performed in a timely and professional manner, to include performance reviews,progressive discipline, resolving associate relations issues, and managing incentiveprograms.• Provides the highest quality of customer service to the customers at all times, to includeensuring the proper training of all staff and supporting associates to ensure customersatisfaction and product quality.• Supports and enhances working relationships with partners, landlords and the community

WHITE DOG December 2008- October 2010• Monitor supplies and inventory to make sure they’re used properly and efficiently and thatwe adhere to the store budget.• Assign duties to the team and create scheduling process to ensure appropriate staffinglevels.• Interview and hire new employees and direct administrative activities.• Look over financial statements, sales reports and other performance data to gaugeproductivity and achieve daily, weekly and monthly sales goals.MOSHULU September 2006- November 2008• Engaging and maintaining customer service excellence• Leading a team by motivating, requiring above-average performance, and admiring workwell done.• Creating an inviting and creative food and beverage menu that promotes the restaurant.• Complying with all health and safety requirements for the City of Philadelphia• Communicating with the ownership with daily activities, customer satisfactions, employeeproactivity.• Maintaining employee files and current status information.• Engage in educational opportunities in order to remain up-to-date on the latest industrytechniques, tools and trends.