Hi! I'm Franco, a bilingual administrative professional with extensive experience in customer service. Over the years, I have honed my ability to listen to and understand customer needs, enabling me to provide quick and effective solutions, even in complex situations.I consider myself a proactive individual with strong conflict-resolution skills, always ensuring that customers receive the attention they deserve. I constantly seek opportunities to continue growing both professionally and personally, contributing to the team's success and continuously improving my skills.I am open to new opportunities that allow me to grow professionally and apply my experience in a challenging and learning-oriented environment.
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Asistente EjecutivoEyArgentina -
Senior Administrative AssistantHospital Cuenca Altor Néstor Kirchner Aug 2020 - PresentCañuelas, Buenos Aires, Argentina- Patient Reception:Register patients' personal and medical information in the system.Coordinate admissions based on medical priority determined by triage.Referral Management:- Handle referrals from other hospitals, confirming availability and conditions for care.Organize patient transfers in coordination with ambulance or other services.Administrative Support for the Medical Team:- Prepare and file medical records.Provide relevant documentation, such as authorizations, prescriptions, or discharge reports.Public Assistance:- Provide information to families about patients' status or the care process.Address inquiries related to administrative procedures.Internal Coordination:- Manage schedules and the availability of rooms, beds, and medical equipment.Collaborate with doctors and nurses to ensure efficient patient flow.Documentation Control:- Verify that administrative requirements for admission and treatment are met.Handle authorizations and billing for social security or medical insurance.Inter-Hospital Communication:- Maintain contact with other hospitals to coordinate transfers and share relevant medical information. -
English TeacherSelf-Employed Mar 2015 - Sep 2023Quilmes, Buenos Aires, Argentina- Customized Class Design: Planning lessons tailored to the individual needs of students aged 12 to over 30.- Teaching Grammar and Vocabulary: Explaining key concepts to improve written and oral comprehension.- Developing Practical Skills: Exercises focused on enhancing pronunciation, fluency, and listening comprehension.- Personalized Feedback: Constant evaluation of student progress with corrections and advice aligned with their goals.- Material Creation: Developing educational resources such as guides, personalized exercises, and interactive activities.
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Call Center OperatorTelecentro Jun 2019 - May 2020Caba, Buenos Aires, Argentina- Customer Service: Resolving inquiries and providing information about contracted services.- Billing Management: Explaining invoice details and assisting with payment-related issues.- Customer Retention: Offering discounts, promotions, or benefits to dissatisfied customers to prevent service cancellation.- Technical Issue Resolution: Identifying and providing initial assistance for common technical problems, including escalation to advanced technical support when necessary.- Service Promotion: Recommending additional services or upgraded packages based on customer needs.- Complaint Management: Receiving, documenting, and escalating complaints to the appropriate departments.- Data Updates: Verifying and updating customers' personal information in the system.- Metric Compliance: Achieving targets such as average call time, customer satisfaction, and first-contact resolution.- Continuous Training: Participating in sessions to improve communication skills and product or service knowledge. -
Administrative AssistantCitroën Mar 2018 - Dec 2018Quilmes, Buenos Aires, Argentina- Credit Assessment: Conducting scoring to evaluate the financial viability of new clients interested in purchasing vehicles.- Customer Satisfaction Control: Performing telephone surveys and post-sale follow-ups to assess clients' experience with the service and purchased products.- Customer Service: Resolving inquiries and assisting clients regarding offered services and required documentation.- Administrative Support: Assisting with updating client databases and general administrative tasks within the dealership.- Sales Collaboration: Coordinating with the sales team to verify the status of applications and finalize transactions.Problem Resolution: Addressing and resolving administrative issues arising during the sales or post-sales process.- Client Follow-Up: Proactively contacting clients to remind them of important dates, such as maintenance services or renewals. -
Food Service EmployeeBurger King® Emea & Apac Feb 2017 - May 2017Berazategui, Buenos Aires, Argentina- Customer Service: Taking orders and providing personalized assistance to ensure a satisfying experience.- Cash Handling: Managing cash, credit/debit card transactions, and performing end-of-shift cash reconciliations.- Order Processing: Quickly and accurately entering orders into the system.- Inquiry Resolution: Addressing questions about products, promotions, and menu options.- Work Area Maintenance: Ensuring cleanliness and organization of the cash register area and surrounding spaces.
Frequently Asked Questions about Franco Costa
What company does Franco Costa work for?
Franco Costa works for Ey
What is Franco Costa's role at the current company?
Franco Costa's current role is Asistente ejecutivo.
What schools did Franco Costa attend?
Franco Costa attended Uade.
Who are Franco Costa's colleagues?
Franco Costa's colleagues are Jefferson Schmitt, Bogdan Coca, Nikos Stavrou, Domenic Mansueto, Lucas Gabriel Felices Pereira, Robert Nafrada, Sandesh Renjal.
Not the Franco Costa you were looking for?
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Franco Costa
Ayudo Programadores A Llevar A Más Gente De La Que Se Imaginansetter|Marketing|Desarrollo Sitios|Mendoza -
Franco Costa
San Juan, Argentina -
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