Franco C. Email & Phone Number

Service’s Leader with a strong background in information and communication technologies (ICT), designing, negotiating, and delivering services and solutions to global clients. Multilingual (English/Spanish/Italian) innovator and motivator, building high-performance teams to exceed operations and sales goals, optimizing work processes that reduce costs, and improves bottom-lines.TRANSFORMING BUSINESSOrchestrated the establishment of the First Point Group’s Dallas office operations, growing the business by recruiting key customers, including Ericsson; built operations from the ground up, drafting contracts and onboarding overseas engineersPropelled success for Ericsson Mexico operations—planned and implemented strategic initiatives, consolidating support centers, and reducing staff by 50% for the underperforming Mexico subsidiary; ranked #1 three years later based on KPIsSpearheaded a high-profile project, retuning the maintenance process between Ericsson Mexico and Telmex by identifying and implementing worldwide “Best Practices” designed to improve Telmex’ In-Service performance Tasked with reorganizing Ericsson's ticketing system; created efficient tracking measures and provided training to improve customer satisfaction in ticket handling EMPOWERING PEOPLEReliably improved customer satisfaction, receiving consistently positive feedback from “kid glove” customers; salvaged many client relationships and negotiated support renewals, transforming customer experiences and securing businessConsulted for the University of San Diego, delivering Customer Relationship Management (CRM) training and coaching to international sales staff; received excellent ratings for motivating the training participants Developed every single person that reported directly to me into a high potentialEXEMPLIFYING EXCELLENCEA key member of the Global Solution Elite Team for Solution Sales while tenured at Huawei TechnologiesNotably received the President Award at Huawei for improving customer satisfaction metrics and real-time feedback, offering valuable services including detailed SOWs/SLAs Received Ericsson’s Customer Support Operational Excellence Award first and second place for the last two years by improving Customer Satisfaction, margin, fixing operational issues (KPIs)

Listed skills include Telecommunications, Integration, Managed Services, Wireless, and 43 others.