Franco De Anda Email & Phone Number

San Diego, California, United States

* Key contributor to Auto Dispatch Team, providing analysis and recommendations on settings adjustments and process improvements* Through understanding of key business levers and analysis of data; diagnosed opportunities and implemented solutions

Greater San Diego Area

* Same as below* Also contributor on Auto Dispatch Team, Cost and Speed Diagnostic Team

San Diego, California, United States

* Drove growth and profitability of the market(s) by collaborating with other departments to provide support with driver recruitment, restaurant partnerships, local marketing, tech support and enhancements.* Through understanding of key business levers and analysis of data; diagnosed opportunities and implemented solutions.* Effectively communicated learnings of the business to Ops Team and implemented SOPs to ensure service levels were being met while promoting growth and enhancing processes.* Networked and built strong relationships and trust with drivers, restaurant partners, and corporate clients to promote brand loyalty and growth.* Cultivated cross-functional relationships and trust with Market Managers and other departments to work collectively to identify opportunities in order to deliver on service, profitability and long term growth.* Developed team through coaching and mentoring to meet and exceed expectations, and enabled professional growth within the organization.* Selected to collaborate on multiple work streams to enhance tools, implement SOPs, and enable expansion

* Same as above* Also contributor on Auto Dispatch Team, Grubhub Corporate Delivery Team, Order Exceptions Team

Greater San Diego Area

* Supervised the efficacy of our auto and manual dispatch platforms for LA, Orange County and San Diego markets.* Managed the Ops Specialists that oversaw daily operations of auto and manual dispatch platforms for LA, Orange County and San Diego markets.* Supported improved execution in the LA market(s) through operational logistics resulting in greater than 200% growth in daily orders. * Introduced effective communication tactics for Ops Specialists to engage drivers resulting in improved comprehension of their expectations and their influence on restaurant and customer relations.* Individually selected to train new Ops Specialists, Restaurant Delivery Service partners acquired by Grubhub, their respective GMs and other staff.* Chosen to create specific modules for the new Ops Specialist Training Initiative.

North San Deigo

* Managed budget, supplies, dispatch, scheduling, warehouse and office maintenance, recruited driver candidates. * Maintained strong customer and restaurant relationships and cultivated new partnerships.* Championed efforts to promote growth by visiting corporate customers and restaurant partners on a daily basis resulting in 20% YOY growth for two consecutive years.* Successfully increased driver counts from 16 to 45 to support growth.* Accounted for monthly delivery equipment and supplies inventory for all San Diego (both offices).* Led the San Diego dispatch team resulting in 10/10 execution achievement for over a year.

Greater San Diego Area

* Championed initiative to open the South San Diego market.* Monitored and directed PM and Weekend dispatch and scheduling of drivers. * Provided oversight of 100+ drivers, their delivery equipment, and supplies.* Modified and enhanced the Ride-Along Checklist for onboarding new drivers.* Authored guidelines and best practices for Team Leads responsible for onboarding new drivers.* Created Equipment Tracking system to manage maintenance and ordering of delivery equipment.* Created Supplies and Beverage Tracking to improve loss prevention of supplies.* Conducted ordering of drinks and supplies.* Accounted for monthly delivery equipment and supplies inventory. * Managed Nextel account, set up and assignment of Nextel radios for drivers.* Conducted new dispatcher training.

High School Diploma

Business Management

General Education