Franco Orihuela Del Río Email & Phone Number

Hickory, North Carolina, Us

• Document infrastructure configurations, processes, and procedures to ensure knowledge sharing and operational continuity using in house fiber optic network software by recording fiber optic for inside plant and outside plant operations• Review and approve reflection loss reports for developing routes according to standards.• Participated in end-to-end delivery of fiber optic projects, including planning, design, implementation, and testing, resulting in successful project completion within budget and timeline constraints. • Work directly with the Google Fiber Network Documentation Team project to meet documentation deadlines.• Manage fiber optic design plan by reviewing drawings, schematics, diagrams, and evaluating performance of materials into fiber optic network software. • Created fiber conveyance, splices, fiber cables, racks, SPP’s, equipment, trays and routes for Google projects• Developed and maintained documentation, including network diagrams, project plans, technical specifications, rack elevation diagrams, floor plans, and equipment inventories to facilitate and ensure efficient management and troubleshooting of colocation infrastructure for Google POPs.• Use of AutoCAD, Visio, Google Earth/Maps and MS Office software for site surveys and rack elevation management• Wide understanding of databases, queries, spreadsheets, and schematic drawings

Hickory, North Carolina, Us

• Rack and Stack: manage technical team of 16ppl to support Facebook data center installation, migration of live traffic and quality testing, manage time and resources to support customer needs. • Review Scope of works (SOW) for new build and expansions• Manage and provide feedback to all internal stakeholder and external project partners• Created detailed, step-by-step installation MOPs (Method of procedure) for multiple types of optical transport and switching equipment, overheads (fiber raceway, Ladder, basket) and power AC/DC• Data management, analysis and creating reports and Tracked deliverables for cross functional teams• Streamlined and organized Site Survey process to better identify the needs of each project at its inception• Provide technical consultation on current systems and building Infrastructure & assisted as a mediator for installers and auditors• Smart Hands: manage a pool of 8 techs on a dispatch model to support Facebook break fix issues with a ticketing tool, along with a NOC team. • Collect real-time operational metrics, KPI’s, market data, and competitive analysis to measure performance. • Build and present Quarterly Business Reviews (QBR) to customers and executive leaders. • Design start-to-end process to ensure financial data can be retrieved and analyzed with accuracy. • Make recommendations based on emerging trends, expansion opportunities, competitive threats, viability of outside vendors, and internal business process improvement.

Hickory, North Carolina, Us

• Manage the delivery of large scale network infrastructure projects involving dark fiber, collocation space & power, and inside plant fiber from inception through delivery. Ensure facilities are delivered on schedule and meet technical specifications. • Project manage 3rd-party datacenter vendors in new POP footprint builds and existing POP footprint expansions, ranging from 1 additional cabinet to 250 new cabinets. • Break down complex challenges into simple stories, developing easy-to-follow project plans with milestones and data analytics.• Lead Release Planning meetings, Daily Stand-Ups, Sprint Retrospectives, and Project Summaries. Maintain all updates on Project Dashboards.• Created as-is/to-be process maps, training aids, checklists and templates. Resulted in faster start-to-finish execution, eliminated unnecessary lag time, reduced cost of operations, and increased team morale and trust within management.• Develop materials requirements and track the ordering, shipping, and installation of cabinets, cable and power conveyance, panels, bulk fiber and structured cabling. • Ensure site delivery with adherence to proper grounding and power standards, rack layout, conveyance routing and placement, cooling systems, diversity of POE access/routing. • Serve as primary vendor contact for these activities during implementation phase. Escalate up vendor management chains as necessary if delivery time lines are at risk. • Lead kickoff and regular project status meetings while keeping downstream teams apprised of project and delivery status. Manage exceptions and communicate issues and risks to the rest of the organization. • Obtain, distribute, and maintain all vendor handover documentation. I.e. Floorplans, LOA/CFA, DLR, Completion notification, test results, and technical drawings while working with vendors and client staff to coordinate and facilitate service and site acceptance activities

Hickory, North Carolina, Us

• Run the Quality Assurance program for routers and circuits data integrity audits• Worked together with the field team to collected inventory/Power/Security information PoP sites to update & maintain up to date internal tools.• Analyzed, audited, & maintained data contained in the inhouse asset management database ensuring full accuracy of network inventory information for complete & accurate record keeping.• Analyzed and fed tableau data to get metrics and KPIs• Promoted to team lead within the first year to oversee the multi region operations team (North America, South America and Europe)

Lima, Lima, Pe

• Responsible for administrative duties: creating reports, modifying existing ones and preparing documents for the IT team.• Project manager for multiple SaaS platforms for different departments.• Technical leading role in the multimedia streaming, VoIP and virtualization projects.• Remote consultant and manager for the Career Services Management tool and community manager of the intranet.

Lima, Lima, Pe

• Control costs by investigating upgrades and new technology before implementation.• Physical inspections to data center equipment (Server, cabinets, storages and AC)• Technical leader in the implementation of the ticketing tool platform.• Managed and maintained SaaS platforms.• Responsible for the maintenance and operation of multiple Microsoft Servers including the Active Directory and SCCM.• Managed a team of 5 people in the Helpdesk department.• Responsible for the weekly and monthly reports for the CTO.

Lima, Lima, Pe

• Maintained department processes by writing and updating procedure documentation• Experienced administrator in mixed networks with Microsoft OS (windows) and Apple iOS (servers and clients).• Kept inventory of all the IT assets of the company and developed and maintained reports spreadsheets that monitored, tracked, and recorded statistics of usage.• Responsible for the backup administration: Daily, weekly and monthly tasks and the storage of tapes.• Organized disaster recovery plans for in-house use.

Lima, Lima, Pe

• Experienced administrator in mixed networks with Microsoft OS (windows) and Apple iOS• Maintained, problem solved, and fixed all the university hardware.• Performed proactive upgrades to ensure systems remain updated and hands-on with technology devices on a daily basis.• Troubleshot system failures or bugs and provide solutions to restore functionality.

Lima, Lima, Pe

• Maintained, problem solved, and fixed all the university hardware.• Performed regular upgrades to ensure systems remain updated• Troubleshot system failures or bugs and provide solutions to restore functionality

• Provided diverse email support in spanning webmail, Outlook, Windows mail and other email clients.• Helpdesk On-Site.

Master Of Business Science

Bachelor Of Engineering (B.Eng.), Systems Engineering

Associate Of Science - As, Network And System Administration/Administrator