• Responsible for Solution Architect area, integrated by 6 consultants.• Works with sales teams to establish technical solutions for customer needs.• Designs E2E vertical business solutions (application layer) such as CCTV, CAD, PSIM, ITS, Video Analytic, Business Intelligent, considering infrastructure, communication transport, etc,• Creates and gives an answer to RFP, RFI, RFQ, • Develops the full scope of solutions, working across organizations to achieve workable solutions.• Presents solutions to customer areas from the executive audience to a technical and specialized audience.• Acts as a senior subject expert matter, in different organizational units.• Leads functional teams and projects with considerable resource requirements, risk and complexity, handles day-to-day staff management issues, including resource management.

• Develops customer-specific architecture and high-level solution design.• Provides direction and sets expectations for the creation of new business opportunities and evaluates new technology solutions.• Participates in large, complex and key customer solution selling cases (around 200M MXN in budget, public and private projects).• Understand and captures the critical inputs of stakeholders and translates them into effective requirements and solutions.• Develops the full scope of solutions, working across organizations to achieve workable solutions.• Researches, designs, plans, develops and evaluates an effective solution in specialized domains to meet customer’s requirements and outcomes.• Acts as a senior subject expert matter, in different organizational units.• Often leads functional teams and projects with considerable resource requirements, risk and complexity, handles day-to-day staff management issues, including resource management.• Coordinates meetings with different IT providers to create customized solutions based on customer needs.Leads executive meetings with internal areas and providers to get solutions when issues take places during the implementation phase

• Participated in Ericsson Startup creation for RPA.• Driver in Robotic Process automation within Ericsson among different areas.• Conducted process studies/evaluate processes with lean methodologies such as lean six sigma to select the best processes to be automated.• Facilitated brainstorming sessions among different areas to identify pain areas creating actions to automate the processes.• Proposed recommendations for process improvement.• Developed bots with Blue Prism, UiPath, and Automation Anywhere.• Business cases creations.• Creates and presents PoC to stakeholders.• Automated internal processes with 5 FTEs cost saving.

• Trouble and Emergency Tickets handling for core and NFVI platforms equipment for North American and Latin American customers.• Delivered consistent solutions to customer’s problems according to the SLA.• Coordinated different areas and customer technician getting feasible solutions according to SLAs.• Acted as team leader coordinated and mentored around 7 engineers to fix customer network issues.• Acted as SPOC and SME for customer requirements.• Software corrections deliveries to core and NFVI platforms to keep stable and with high-efficiency customer networks • Created documentation for the new software solutions and procedures such as MOPs.• Trained customer technician in different telecommunication products and mentored them when network issues came out.• Analyzed customer networks in order to provide efficient solutions or new sales opportunity (software delivery, hardware implementation/expansion).• Achieved Service Excellent Award for outstanding customer support and trained services.• Selected as a role model in GSC México.

• Deployed SW solutions for core network equipment based on Windows, Linux and Unix OS.• Prepared customer networks to meet minimal software requirements for new software versions, analyzing current software implemented on customer equipment validating new software compatibility. Identifying and advising potential issues on the customer network.• Participated in SW upgrade projects for entire customer networks, upgrading GSM and LTE equipment, monitoring KPIs to secure network performance.• Created executive reports to keep updated customer about activities status, following up issues during activity.• Performed troubleshooting when an issue came out due to software implementation, providing potential solutions to the next support level.• Advised customer on how to perform update activities, providing training to customer technicians, mentored them during their update activities maintaining secure the implementation.• Identified new sales opportunities based on customer needs, acting as a consultant to customers.• Created technical documentation for Customers and internal areas.

• Worked as Support Engineer on Software Update Management focused on CDMA Nortel Equipment delivered services to RNAM customers (Verizon Wireless, Bluegrass Cellular, Cricket Communications, Inland Cellular, Metro PCS, Sprint and US Cellular).• Participated in MTX18 upgrade project, implemented new software on Verizon networks upgraded more than 50 switches.• Participated in MTX19 upgrade project, implemented new software on Verizon networks upgraded more than 50 switches.• Delivered results and meeting Customer expectations.• Provided training and evaluated new engineer in the organization.• Proposed new sales opportunities base on customer needs.

• Supported different activities and projects of the laboratory such as solar oven and desalinator.• Coordinated congresses organized by the laboratory.• Developed solar tracker prototype gotten efficient way to track the sun.• Programmed Arduino for prototype functionality.

• Analyzed workflow and domain modeling to understand the organization and its operations of a government institution (COFEPRIS). • Worked with management, operators and customers to gather and analyze information and make recommendations.• Updated procedures manuals to improve quality and reduce errors

• Monitored and maintained computer systems and networks of FES-C University.• Installed and configured computer systems.• Solved system and network problems.• Solved hardware and software faults.