Manager, It Operations Engineering
Current
Oct 2024 - Present
AeroLeads people directory · profile
Franco Azabache Email & Phone Number
Strategic IT Leader | Expert in IT Service Management and Asset Management | Driving Operational Excellence
at
Coupang
2 work emails found
@wework.com
3 phones found area 415 and 650
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Strategic IT Leader | Expert in IT Service Management and Asset Management | Driving Operational Excellence
Location
San Francisco Bay Area, United States, United States
Company size
Who is Franco Azabache? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Franco Azabache is listed as Strategic IT Leader | Expert in IT Service Management and Asset Management | Driving Operational Excellence at Coupang, a company with 5 employees, based in San Francisco Bay Area, United States, United States. AeroLeads shows a work email signal at wework.com, phone signal with area code 415, 650, and a matched LinkedIn profile for Franco Azabache.
Franco Azabache previously worked as Manager, IT Operations Engineering at Coupang and Staff IT Operations Engineer at Coupang. Franco Azabache holds Associate Of Arts - Aa, Political Science And Government from Foothill College.
Company email context
Email format at Coupang
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{first}.{last}@wework.com
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AeroLeads found 2 current-domain work email signals for Franco Azabache. Compare company email patterns before reaching out.
Profile bio
About Franco Azabache
Bringing over 13 years of experience in strategic leadership, mentoring, and team building in the IT sector. Skilled in Customer Relationship Management, IT Service Management, ITIL, SaaS, and managing large-scale IT Support Operations. Known for designing service strategies, training, and advancing support with a focus on collaboration and growth.Key Accomplishments:- Pioneered WeWork’s first 24/7 IT Global Service Desk and Network Operating Center.- Launched LinkedIn’s inaugural 24/7 IT global Service Desk and global chat support infrastructure.- Key player in the ServiceNow implementation across multiple processes.
Listed skills include Technical Support, Networking, Troubleshooting, Active Directory, and 46 others.
Current workplace
Franco Azabache's current company
Company context helps verify the profile and gives searchers a useful next step.
Coupang
11 roles
Franco Azabache work experience
A career timeline built from the work history available for this profile.
Staff It Operations Engineer
Jan 2024 - Oct 2024
Technical Project Manager
Collaborated with IT to revolutionize current IT Asset Management operations by:- Executing innovative IT Asset Management initiatives, including:-- Implementing a 'PC as a Service' model, streamlining asset deployment and management.-- Introducing a 'Direct Charge' strategy, enhancing budget transparency and business accountability in asset utilization.
Jul 2023 - Feb 2024
Director, It Service Desk
- Revolutionized incident management processes using Salesforce Service Cloud and Jira Service Desk.- Successfully transitioned Customer Services Tier 1 team to a BPO call center model, achieving significant cost savings and expanding support capacity.- Built and managed WeWork’s first 24x7 Network Operating Center and Global Security Operations Center..
Dec 2020 - Jul 2023
Senior Manager Global Technology Services
- Orchestrated 24/7 Global Service Desk support for all WeWork employees.- Led a diverse team of Regional Corporate Technology Associates and Global Service Desk Analysts.- Implemented operational excellence standards for corporate technology support.
Jul 2019 - Dec 2020
Regional Corporate Technology Manager
- Managed all corporate technology services in the region, including help desk and executive support.- Partnered with senior management to align technology services with business needs.- Developed policies and strategic plans to meet current and future operational requirements.
Jul 2018 - Jul 2019
Servicenow Admin/Business Analyst
- Directly responsible for user interviews, and user story generation, for a variety of partnerships configured into ServiceNow (facilities, finance, human resources, IT).- Worked with Facilities leadership to gather the requirements necessary to onboard global teams and transition their workflow into ServiceNow from JIRA.- Assisted with sprint planning.
Nov 2017 - Jul 2018
Global Service Desk Leader
- Directly interviewed, hired, trained, and supervised a global helpdesk team of 27 analysts, responsible for the troubleshooting and administration of over 100+ IT Services/Applications- In partnership with the global metrics team, monitored Service Desk KPIs to ensure targets are being met (first response (FRR), resolution time (ART), and ticket age.
Nov 2014 - Nov 2017
Global Service Desk Technician
- Regularly rotated across three LinkedIn sites, to provide exceptional customer service and troubleshooting for all IT hardware and software.- Received regular customer feedback about exceptional support; highest volume of positive feedback across regional IT team.- Commissioned to train the first 3 contract resources ever hired for LinkedIn IT support.
Apr 2013 - Nov 2014
Technical Supervisor
- Responsible for several technicians and several hundred monthly work orders servicing large tech clients in the Bay Area, including Google, Yahoo, Facebook, and Linkedin.- Project lead Tech for Full Disk Encryption project both PC & Mac Project lead for IT asset services, (asset tagging, inventory database, receiving, warehousing, asset deployment) Firm.
Nov 2010 - Apr 2013
Senior Counter Intelligence Agent
- Performed virus removals, data back-ups, operating system installations; diagnose and troubleshoot.- Configured and installed new Microsoft and Macintosh systems.- Provided software training on an individual and small-group basis within a classroom setting.- Facilitate in-store sales, upgrades, installations, and hardware service.- Worked with hardware.
Oct 2005 - Nov 2010
Team & coworkers
Colleagues at Coupang
Other employees you can reach at coupang.com. View company contacts for 5 employees →
KC
Kingsley Chao
Colleague at CoupangTaiwan, Taiwan, Province Of China
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SH
Sandi Huang
Colleague at CoupangTaipei City, Taipei City, Taiwan, Taiwan, Province Of China
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PK
Prakash Kadel
Colleague at CoupangSeoul, South Korea, United States
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IL
Inhwan Lee
Colleague at CoupangSeoul, South Korea, Korea, Republic Of
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JH
Jian Hou
Colleague at CoupangUnited States, United States
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JM
Jenny Min, Cpa, Cma
Colleague at CoupangSeoul, South Korea, Korea, Republic Of
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문
문인주
Colleague at CoupangGyeonggi, South Korea, Korea, Republic Of
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DK
Donghyun Kim
Colleague at CoupangSeoul, South Korea, Korea, Republic Of
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이
이Road
Colleague at CoupangSouth Korea, Korea, Republic Of
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J(
Jihye (Amber) Park
Colleague at CoupangYongsan District, Seoul, South Korea, Korea, Republic Of
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Kingsley Chao
Colleague at CoupangTaiwan, Taiwan, Province Of China
View →
SH
Sandi Huang
Colleague at CoupangTaipei City, Taipei City, Taiwan, Taiwan, Province Of China
View →
PK
Prakash Kadel
Colleague at CoupangSeoul, South Korea, United States
View →
IL
Inhwan Lee
Colleague at CoupangSeoul, South Korea, Korea, Republic Of
View →
JH
Jian Hou
Colleague at CoupangUnited States, United States
View →
JM
Jenny Min, Cpa, Cma
Colleague at CoupangSeoul, South Korea, Korea, Republic Of
View →
문
문인주
Colleague at CoupangGyeonggi, South Korea, Korea, Republic Of
View →
DK
Donghyun Kim
Colleague at CoupangSeoul, South Korea, Korea, Republic Of
View →
이
이Road
Colleague at CoupangSouth Korea, Korea, Republic Of
View →
J(
Jihye (Amber) Park
Colleague at CoupangYongsan District, Seoul, South Korea, Korea, Republic Of
View →
2 education records
Franco Azabache education
Associate Of Arts - Aa, Political Science And Government
Foothill College
Associate'S Degree, Computer Science
College Of San Mateo
FAQ
Frequently asked questions about Franco Azabache
Quick answers generated from the profile data available on this page.
What company does Franco Azabache work for?
Franco Azabache works for Coupang.
What is Franco Azabache's role at Coupang?
Franco Azabache is listed as Strategic IT Leader | Expert in IT Service Management and Asset Management | Driving Operational Excellence at Coupang.
What is Franco Azabache's email address?
AeroLeads has found 2 work email signals at @wework.com for Franco Azabache at Coupang.
What is Franco Azabache's phone number?
AeroLeads has found 3 phone signal(s) with area code 415, 650 for Franco Azabache at Coupang.
Where is Franco Azabache based?
Franco Azabache is based in San Francisco Bay Area, United States, United States while working with Coupang.
What companies has Franco Azabache worked for?
Franco Azabache has worked for Coupang, Ciena, Wework, Linkedin, and Computercare.
Who are Franco Azabache's colleagues at Coupang?
Franco Azabache's colleagues at Coupang include Kingsley Chao, Sandi Huang, Prakash Kadel, Inhwan Lee, and Jian Hou.
How can I contact Franco Azabache?
You can use AeroLeads to view verified contact signals for Franco Azabache at Coupang, including work email, phone, and LinkedIn data when available.
What schools did Franco Azabache attend?
Franco Azabache holds Associate Of Arts - Aa, Political Science And Government from Foothill College.
What skills is Franco Azabache known for?
Franco Azabache is listed with skills including Technical Support, Networking, Troubleshooting, Active Directory, Microsoft Office, Operating Systems, Software Installation, and Hardware.
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