Franco Dei Cas Email & Phone Number

Remote

Lombardy, Italy

Barcelona Area, Spain

Tilburg Area, Netherlands

Forecasting of business volumes and capacity planning.Creation of ad-hoc monthly and weekly performance reports for various stakeholders and executives.Creation of real time tracking systems, to monitor Technical Support and Roadside Assistance activities, to ensure SLA’s are met.Initiated different specific projects to improve customer experience, procedures and processes to decrease business volumes.

Tilburg

Address customers’ requests and troubleshoot and solve technical concerns for the European and Australian market for the Tesla Model S and Tesla Roadster.Train, prepare and evaluate new hires for the Technical Support Role.Assist the Roadside Manager in contacting companies to expand Tesla’s roadside network in Italy.Continuously improve expertise in EV Technology and charging installation to provide customers with the best suitable options for their charging needs.Evaluate the… Show more Address customers’ requests and troubleshoot and solve technical concerns for the European and Australian market for the Tesla Model S and Tesla Roadster.Train, prepare and evaluate new hires for the Technical Support Role.Assist the Roadside Manager in contacting companies to expand Tesla’s roadside network in Italy.Continuously improve expertise in EV Technology and charging installation to provide customers with the best suitable options for their charging needs.Evaluate the best and proper solutions to improve customer’s owner experience and escalate to the proper department if needed to provide the best solution to the customer.Actively work with other team members to provide and improve service to the customer and technical knowledge inside the team. Show less

Belfast, United Kingdom

Managing inbound and outbound calls, e-mails and chats for the italian market, providing customers with technical and products informations, registering complaints and requests to escalate them to Nissan Italy. Managing inbound calls for the EV (Electrical Veichles) Department, troubleshooting and resolving customer issues with the Nissan onboard sat system and helping customer to syncronize and activate their accounts, providing technical informations regarding EV veichles and charging… Show more Managing inbound and outbound calls, e-mails and chats for the italian market, providing customers with technical and products informations, registering complaints and requests to escalate them to Nissan Italy. Managing inbound calls for the EV (Electrical Veichles) Department, troubleshooting and resolving customer issues with the Nissan onboard sat system and helping customer to syncronize and activate their accounts, providing technical informations regarding EV veichles and charging procedures. Show less

Athens, Greece

Technical Support for the Apple Italian CPU department, managing inbound calls from customers to set up their systems and troubleshoot and resolve software issues on MacBook Pro, iMacs, Mac Pro and Airport devices, with a special focus on the customer satisfaction.

Bormio, Italy

Enumerator for the Italian National Census. Self-organization of time and schedule of field operations, gathering and control of questionnaires both on field and in office, input of part of the data via web based application

Bologna Area, Italy

Customer data control and cross-checking of customers from other banks, creation of Excel files for work-flow optimization