Francois C. Email & Phone Number

Secaucus, Nj, Us

Responsible for:Developing project plans for large scale, enterprise wide projectsWorking with team leads to define project scope, objectives, and deliverables that support business goals Overseeing projects and tracking project milestones Working with Agile and Waterfall project management methodologies to successfully deliver projects Developing communications, documents, and scheduling based on project needs Assembling and coordinating project resources Identifying resource constraints and working with team leads to mitigate Communicating project expectations to team members and stakeholders Sharing out information from the project owner to the team regarding the project Developing and delivering status reports Maintaining and tracking project risks and issues, managing risk mitigation plans, Providing direction and support to project team Managing project budgets Communicating reporting and interacting with IT / business management on all aspects of a project

Secaucus, Nj, Us

Senior Desktop Support Analyst responsibilities:Provide remote and onsite technical support for 2000 users and 800 retail shops, current responsibilities including but not limited to:Coach, mentor, and train other analysts to assist with their professional developmentAct as escalation point for other analysts.Active Directory ManagementResolve complex end-user problemsPOS Support for Epicor Aptos SystemsRecovering and generating missing transactionsBackup to Manager when needed, ensuring ticket queue is properly managedCollaborate with IT and Business teams to identify and resolve critical issuesWorks with vendor support contacts to resolve technical problemsInstalling and supporting OS ( Windows XP, 7, 8, 10, MAC’s and Server 2008)VOIP administration and supportProject management for existing and new projects ensuring completionHelp Desk/Contact Center Systems Jr. Administrator (Avaya) Provide mentoring and overflow supportHeat (Ivanti) Admin responsibilities:Maintaining corporate and retail user profileAutomate business processes to improve service qualityTicketing system evaluation & reportingHEAT system maintenance and upgradingHEAT system customizationOffice 365 admin:Manage usersSetup, configuration, users, groups, and licensesManaging Exchange user mailboxes integrationGlobal subscription settings, domain names, and user settingsConfigure policies and multifactor authentication

Hasbrouck Heights, Nj, Us

Maintain our users, data center, and computers for 20 brands, 5 warehouses, and 100 users including but not limited to:• Active Directory Management• Resolve complex end-user problems• Produce Monthly Invoice report• Create and analyze ad-hoc report• EDI file transfers, conversions and processing• Troubleshoot EDI issues with trading partners PO's, chargebacks, and invoicing• Computer hardware repair and maintenance for 20 local brands • Network Cable routing• Installing and supporting OS ( Windows XP, 7, 8, 10 and Server 2008)• Network printer installation and support• VOIP hardware and server management • Provide mentoring and overflow support • Responsible for invoice transmissions and processing infrastructure and interface• Maintenance of 36 unit security camera system

Responsible for launching several eCommerce sites, blogs, and social media networks. Combine open-source softwares like Magento and WordPress with services like Google Analytics, MailChimp, Twitter, and Facebook to a create a platform that spreads your message to the widest possible audience.Online selling on various marketplaces eBay, Amazon, Bonanza, Rakuten, iOffer and many more....Launched and Managed by eGlomm:http://www.badchickjewelry.com

Parsippany, Nj, Us

Operations Manager/Junior Systems Administrator (Brought back to company to do a major overhaul of the Call Center)Maintain our users, data center, and computers including but not limited to:• Manager of Call Center, and responsible for 15 Customer Care Agents. • Active Directory Management• Installing and supporting OS ( Windows XP, 7, and Server 2003)• Virus detection and removal • Network printer installation and support• VOIP server management • Responsible for 3COM infrastructure and interface• VPN and Remote Desktop Support• Maintain Sonic Wall• On call 24/7• Support QuickBooks• Responsible for Payroll, Scheduling, Training, Hire, Fire, and Quality Assurance of all Customer Care Agents

Network Communications And Information Systems, Information Technology

Education record

Education record