Francois D. Email & Phone Number

South Africa

Cloud and Communications Systems design.Assist ALE Business Partners to answer RFI's and RFP's. Compile RFI's and RFP's.

South Africa

Part of a team of 5 people in South Africa, as a Branch of the SEMEA international business, in the Customer Services DivisionPart of a team of 2,400 people in Alcatel-Lucent Enterprise internationalALE South Africa operates in South Africa and seven neighboring countriesWe have a complete Indirect business model and operate through Distributors and PartnersAssist Alcatel-Lucent Enterprise Partners with complicated voice solutionsPerform OpenTouch installationsCertified trainer; Train OpenTouch and OmniPCX Enterprise products up to ACSE levelICASA licensing: Responsible for licensing of all Alcatel-lucent Enterprise Communication products in South AfricaMainly focusing on the OpenTouch Enterprise Cloud, OpenTouch and OmniPCX Enterprise Voice and Unified Communication solutions

South Africa

Full technical, no managerial functionsSpecializing in VoIP and SIPHigh level supportComplicated InstallationsAdvise on Alcatel-Lucent Technical Training PlanningAssist Bytes Systems Integration Pre-Sales with voice solution designsApproval of voice solution designsAlcatel-Lucent liaisonICASA licensingResponsible for all voice product approval and licensingAnnual license renewal

Managed a team of 17 people providing high level support and end user training in Communication and Fuel retailManagement:Administrative functions3rd Party product integration processes and databaseEscalation of Alcatel-Lucent support cases, not resolved in timeTechnical Support (Product Support Specialist):High level technical support on the Alcatel OmniPCX Enterprise (OXE) voice platformMainly VoIP and SIP related issuesInvolved in all SIP Trunk installationsResponsible for all SIP trunk support, Other SIP integrations, 3rd Party product approval, ISDN testing and analysisICASA product approval (Function of Product Support Specialist):Responsible for all voice product approval and certificationAnnual license renewalAlcatel-Lucent liaisonSolutions design (Function of Product Support Specialist):Assist mainly Pre-Sales with solutions design but also SalesApproval of complicated designsTraining and certifications (Alcatel-Lucent):Planning of the courses and certifications needed; to ensure optimal support and maintenance can be performed, for the company as a wholeCustomer training liaisonCoordinate all internal, local and international training coursesDo all bookings and administrative work for all coursesPlan and budget all trainingLab:Assist with the design of a 100m2 lab, with 8 workstations at Bytes Managed Solutions, similar to the one at Bytes ConnectDesign of furniture lay-out, cabling, server room, power points, etc.

South Africa

Strategy to focus more on voice communicationsManaging team of 3 people responsible for communication (small and large enterprise) and unified communicationsProvided high level support, as well as managerial dutiesAssisted Pre-Sales with solutions buildingManagement:All departmental managerial functions, such as Cost control, resource management, resource appraisals, etc.Customer meetingsAdministrative functions3rd Party product integration processes and databaseEscalation of Alcatel-Lucent support cases, not resolved in timeTechnical Support (Product Support Specialist):High level technical support on the Alcatel OmniPCX Enterprise (OXE) voice platformMainly VoIP and SIP related issuesInvolved in all SIP Trunk installationsResponsible for all SIP trunk support, Other SIP integrations, 3rd Party product approval, ISDN testing and analysisWrite technical communications (bulletins) and distribute to technical peopleTechnical Document distributionICASA product approval (Function of Product Support Specialist):Responsible for all voice product approval and certificationAnnual license renewalAlcatel-Lucent liaisonSolutions design (Function of Product Support Specialist)Assist mainly Pre-Sales with solutions design but also SalesApproval of complicated designsTraining and certifications (Alcatel-Lucent):Planning of the courses and certifications needed; to ensure optimal support and maintenance can be performed, for the company as a wholeCustomer training liaisonPlan and budget all trainingEnsure certification statuses are maintained for Partner discounts, as per the annual business plan contract between Alcatel-Lucent and the companyEnsure contracts are signed by internal delegatesMaintain databaseLab:Designed a 100m2 lab, with 8 workstations, at Bytes Connect and oversee the building thereofDesign of furniture lay-out, cabling, server room, power points, etc.

South Africa

Managing team of 5 people responsible forCommunication SMB, Communications MLEUnified communicationsContact CentersNetworking (Data)Provided high level support on top of managerial dutiesAssisted Pre-Sales with solutions design

South Africa

Technical support on the 4200e (SMB), Alcatel OmniPCX Office (SMB), Alcatel OmniPCX Enterprise (MLE), Alcatel OmniPCX Enterprise Call CentreProduct approval and licensing in the South African market (ICASA licensing)Approval on Integration with other vendor productsLiaison with the supplier, Alcatel-LucentInstallations and installations/ maintenance supportSome of the 7 years of OmniPCX Enterprise Support was performed part-time while managing the department.

East Rand

Did training as well as managed all aspects of training related duties on specific productsAlthough mainly responsible for training; as a team member of the Product Support Team, also assisted in the success of the overall project. Constantly looking for new business opportunities to generate income or to cut costsCompile Training Documentation (Training Manuals)Presented computer training. PC hardware and PC applicationsTrained people from all over Africa, Botswana, Zambia, Swaziland, Malawi, Namibia, Nigeria and other big instances like Highveld Steel, Transnamib, Department Foreign Affairs, and other.Certified at Alcatel France in Strasbourg as an International trainer for Alcatel.Trained the Alcatel BCS and BCN, FDX, Alcatel 4100, Alcatel 4200e, Alcatel OmniPCX Office, View, etc.

Bachelor Of Commerce (Bcom), Business Management

National N6 Diploma, Telecommunications Technology/Technician

Matric, Grade 12