• Refined their sales and CRM processes. Before I joined the CRM was only used as a database to keep client contacts only. I created a sales status report on the CRM to keep track of all open quote statuses. This helped to manage the sales pipeline more effectively. • Managed all existing relationships as well as secured new relationships. Cold calling was key to securing new clients and we saw a 46% growth in turnover in 2021.• After researching the spending of all our key national clients, I saw that one client was paying 26%, on average, below our standard price across all five of their sites. I proposed a five-year plan to move the price in line with the standard price, which was accepted by the client. • The department grew and I had the privilege of leading and coaching a colleague and seeing him grow.

• Developed a business strategy and aligned existing marketing programmes to achieve business goals, including research, selection and implementation of a Customer Relationship Management (CRM) application for lead and account management.• Identified and implemented new 3D laser scanning technology, which resulted in advancing our current method of measuring up buildings. This resulted in lower operational costs while offering more value to our clients and placed the company ahead of its competitors.• Managed existing accounts as well as prospected for new clients via cold calling and email campaigns.• Established a digital footprint by building on three social media platforms, Facebook, Instagram & LinkedIn.• Had the company website redesigned to a new responsive platform.

This was a great sideline project I worked on. Frikkie is a one-of-its-kind down to earth South African clothing & apparel brand. A brand for the authentic man, young and old alike, whose roots remain grounded in hard work, family, healthy living, balance and true friendships.

• Managed key accounts and sales, including a large well-recognised corporate client in the alcohol industry.• Oversaw all of the orders and supplier management, including customer communications, materials purchasing, sampling, production, branding and shipping of orders.

• Managed staff and operations, including staff training and development, hiring and performance management.• Built and managed customer relationships, including top 100 customers for the region. • Identified process improvement opportunities by reviewing operational processes.• Implemented improvements which resulted in greater sales efficiencies and an increase in the customer base, as well as a reduction in the number of branch customer complaints to the lowest amount company-wide.

• Oversaw all of the departments, including the performance of managers, budgeting, client and supplier relationships.• Managed sales and client events with a focus on increasing the number of clients as well as ensuring client satisfaction.• Assisted the directors in developing, designing, and• implementing admin, sales, production and management reports.• Developed and implemented company policies, procedures and performance agreements.• We as a team grew the company’s turnover from R1.5m to R4m.