As the Senior Vice President of Operations at our startup, I am focused on building the foundational infrastructure that will drive our growth and success. My role involves streamlining operations, establishing efficient processes, and ensuring that our day-to-day activities align with our strategic goals.Leading a dynamic team, I work hands-on to create scalable systems, optimize resource management, and implement best practices across all departments. My primary goal is to develop a robust operational framework that supports our rapid growth and positions us for long-term success in a competitive market.

As the founder and lead consultant at FG Consulting Services, I specialize in delivering cutting-edge technology solutions tailored for the hospitality industry. My mission is to empower hotels, vacation rental properties, and hospitality businesses to optimize operations, enhance guest experiences, and drive revenue growth through innovative tech strategies.With over 25 years of experience in the industry, I bring deep expertise in implementing property management systems (PMS), automating guest communications, and integrating advanced AI tools for personalized guest services. I work closely with clients to identify pain points and craft bespoke technology solutions that streamline operations, improve efficiency, and elevate their service offerings.At FG Consulting Services, I pride myself on staying at the forefront of hospitality technology trends, ensuring my clients are always equipped with the latest tools and insights to stay competitive in a rapidly evolving market.

• IQware Inc. & Megasys Hospitality Solutions is a global firm developing software for hotel operations.• M&A: Company was acquired by Fullsteam, LLC (Mar 2021). Asked to stay on to lead the strategic direction and growth initiatives, define management strategies, set goals, and execute expansion initiatives for the company.• Monitored key metrics, administered a $MM OpEx budget, and maintained a 30% EBITDA.• Implemented SOC2 processes and achieved a successful audit, enabling service to larger and publicly traded customers.• Converted all U.S. clients to the corporate-owned Credit Card processing platform, resulting in a 10% increase in ARR.• Implemented HubSpot CRM and automated workflows via Power Automate and Zapier, converted accounting to NetSuite; reducing manual work by 40%.• Negotiated profitable technology partnership agreements, enhancing ROI through complementary solution providers.+ Monitored key metrics, controlled a $10MM OpEx budget, and maintained 30% EBITDA.+ Converted all U.S. clients to the corporate-owned Credit Card processing platform, resulting in a 10% increase in ARR.+ Implemented SOC2 process and attained successful audit, allowing the company to target larger and publicly traded customers.+ Negotiated profitable partnership agreements with complementary solution providers, enhancing ROI.+ Implemented HubSpot CRM and automated processes via Power Automate and Zapier, reducing manual/redundant work by 40%.

• IQware Inc. & Megasys Hospitality Solutions is a global firm developing software for hotel operations.• M&A: Company was acquired by Fullsteam, LLC (Mar 2021). Asked to stay on to lead the strategic direction and growth initiatives, define management strategies, set goals, and execute expansion initiatives for the company.• Monitored key metrics, administered a $MM OpEx budget, and maintained a 30% EBITDA.• Implemented SOC2 processes and achieved a successful audit, enabling service to larger and publicly traded customers.• Converted all U.S. clients to the corporate-owned Credit Card processing platform, resulting in a 10% increase in ARR.• Implemented HubSpot CRM and automated workflows via Power Automate and Zapier, converted accounting to NetSuite; reducing manual work by 40%.• Negotiated profitable technology partnership agreements, enhancing ROI through complementary solution providers.

• Supervised and motivated talented teams (75) to fulfill the company's mission and objectives.• Achieved profitability and consistent growth even during challenging economic cycles.• Initiated change management, solution evaluation, and process redesign to enhance software development and customer retention.• Headed acquisition due diligence and positioned the company for sale to a private equity investor.• Company acquired Megasys Hospitality Solutions, LLC (Nov 2020). Strategized to integrate the new company, streamline operations to reduce costs, and cross-sell products.• Managed sales and onboarding of enterprise accounts and critical clients while representing 50% of the company's ARR.

• Promoted to work with the CEO to continue to grow the company.• Relocated to Colorado to open the operations office.• Oversaw Customer Service, R&D, and Accounting and coordinated strategic initiatives for efficiency and excellence.• Directed contract negotiations to secure key enterprise accounts and increase upsells.• Transitioned software platforms to cloud-based SaaS, resulting in 200% revenue growth.• Oversaw digital transformation and localization efforts, expanding the company footprint into Asia (oversaw the development of corporate structure, product, and sales).

• Worked with CEO to turn around company; annually deployed solutions for 60+ and significantly increased ARR.