For now I will be working as a mainframe team coordinator to help the project manager with his mainframe teams. However, other path may open for me in 2023, including z/os system administrator, mainframe team manager, ....

Acting as a Service Delivery Manager consultant to help other SDM to make progress in their investigations related to mainframes. Also acting as a technical advisor for Project Managers in their projects related to mainframes

Responsible to coordinate the Desjardins client production deliveries on the Z14 mainframes and manage the IBM teams involved into these. Also responsible to manage the 'N-1' Z14 mainframe software compliancy obligations, including software related to the client technology planning.

IBM Canada Ltd.SInce June 2010Insuring the quality of the service deliveries of the client's account at IBM Canada by managing the support teams of the related delivery towers.• Manage the IBM support teams to resolve the problems and/or incidents affecting the client’s services, in the shortest time possible.• Manage the IBM support teams to determine the Root Cause of the problems and/or incidents affecting the client’s services.• Manage the IBM support teams for approvals and follow-ups of Change management requests touching the client’s services.• Doing the yearly planning of all major updates of non-application softwares and hardware of the mainframe, ISeries/AS400, Tandem and ATMs and presenting it to the client on a monthly basis.• Doing Incident management based on ITIL• Doing Problem management based on ITIL• Doing Change management based on ITIL• Project management (updating the non-application softwares and hardware on mainframe, ISeries/As400, Tandem and ATMs• The platforms currently being in my tower are the mainframe, ISeries/AS400, Tandem and ATMs. Before they were distributed servers (Windows, Unix, etc.), stocking envionment (SAN, NAS, NetApps etc.) and network.• Work with Help Desk agents, operators and other techniciens located in Brazil, India and Canada.• Participate in incident/problem reviews with the client to explain the situations and Root Causes.• Monthly billings for specific resources• As part of my future career development, started learning about Cloud, Cognitive, Machine Learning and Watson technologiesTechnologies used:- Servers (virtual or physical), ISeries/AS400, Tandem, ATMs, mainframe, SAN, banking terminals, UPS. A lot of other devices that connect to these equipments.- Windows, Linux, Unix, AIX, TSM, FTP, Tivoli, application software, application Web, ISM/Infoman/Remedy, MS Office, CIRATS, DRP, TN3270 emulators, ...

Doing Problem management for the Caisse Desjardins company, through a contract.• Manage the IBM support teams to determine the Root Cause of the problems and/or re-occuring incidents affecting the client’s services.• The platforms currently being in my tower are the mainframe, ISeries/AS400, Tandem and ATMs. Before theire were distributed servers (Windows, Unix, etc.), stocking envionment (SAN, NAS, NetApps etc.) and network.• Participate in incident/problem reviews with the client to explain the situations and Root Causes.• The Problem management was based on ITIL.Technologies used:- Servers (virtual or physical), ISeries/AS400, Tandem, ATMs, mainframe, SAN, banking terminals, UPS. A lot of other devices that connect to these equipments.- Windows (tous), Linux, Unix, AIX, TSM, FTP, Tivoli, application software, application Web, ISM/Infoman/Remedy, MS Office, CIRATS, DRP, TN3270 emulators, ...

Insuring the quality of the service deliveries of the client's account at IBM Canada by managing the support teams of the related delivery towers.• Manage the IBM support teams to resolve the problems and/or incidents affecting the client’s services, in the shortest time possible.• Manage the IBM support teams to determine the Root Cause of the problems and/or incidents affecting the client’s services.• Manage the IBM support teams for approvals and follow-ups of Change management requests touching the client’s services.• Doing the yearly planning of all major updates of non-application softwares and hardware of the mainframe, ISeries/AS400, Tandem and ATMs and presenting it to the client on a monthly basis.• Doing Incident management based on ITIL• Doing Problem management based on ITIL• Doing Change management based on ITIL• Project management (updating the non-application softwares and hardware on mainframe, ISeries/As400, Tandem and ATMs• The platforms currently being in my tower are the mainframe, ISeries/AS400, Tandem and ATMs. Before they were distributed servers (Windows, Unix, etc.), stocking envionment (SAN, NAS, NetApps etc.) and network.• Work with Help Desk agents, operators and other technicians located in Brazil, India and Canada.• Participate in incident/problem reviews with the client to explain the situations and Root Causes.• Monthly billings for specific resourcesTechnologies used:- Servers (virtual or physical), ISeries/AS400, Tandem, ATMs, mainframe, SAN, banking terminals, UPS. A lot of other devices that connect to these equipments.- Windows (tous), Linux, Unix, AIX, TSM, FTP, Tivoli, application software, application Web, ISM/Infoman/Remedy, MS Office, CIRATS, DRP, TN3270 emulators, ...

Operational support of many AIX servers for Bell Canada's 411 services. Reception and processing of external files. Weekly backups.• Operating 22 AIX servers for the 411 Bell Canada service.• Doing weekly backups on all servers• Reception and processing of external files in batch mode• Answer client and user questions• Resolve user problems or contact the related support staff• Occasionnal necessary server reboots- Created the project « Automatisation Provencher » to improve and/or eliminate operators tasks.- Created the project « Optimization Provencher » to optimize the operators tools.- Created the project « Ajout de log sur les cron jobs » to add logs and messages in all the Cron jobs running on all servers.- Created the project « Inventaire des rapports et fichiers » to inventorize all the reports and files that we receive/send and indicate where they go and where they come from.Technologies used:- AIX 4.2, Korn Shell, ftp, Smit, Smitty, backups Mksysb/savevg

-Preliminary analysis of the error messages appearing on the operation consoles and server monitors.-Answer the intervention requests of the clients for their servers-Answer the intervention requests for the media devices-Start and complete the daily and weekly backups of the AS400 and Tandem platforms-Contact the support team related to the critical and fatal error messages appearing on the consoles-Manage the client and technician visits to be compliant to the security norms of the company  Worked on the following environements:-BMC Patrol, IBM Personnal Communications Workstation Program, OMF-Win6530, IBM Tivoli Enterprise Console, Lotus Note, Internet Explorer 6, Windows NT, Windows 2000, Windows XP, Unix, Linux

Remote software installation/staging on client workstations via Tivoli.-Staging request for new workstations via Tivoli/Active Directory-Re-staging requests of workstations via Tivoli/Active Directory-Mass import requests via Tivoli/Active Directory-Mass import of migration stating of new workstations via Tivoli/Active Directory-Complete requests coming through emails or through Manage Now ticketing software.-Establish standards and suggests new tools to improve work efficiency and reduce human errors in an environement where manual data handling is frequentI have worked in the following environements:  -Active Directory, Tivoli, AIX system, shell script, Lotus Note 7.0, Lotus SameTime, Managenow, CITRIX, Excel

Doing application support for Bell Canada's applications on mainframe (8 years) and Unix platform (2 years).The mainframe application covered the following environments :- MVS, TSO ISPF, JCL, JES2/JES3, PSCS, RACF, DB2, DB2 Omegamon, CICS, CICS Omegamon, IMS, MQ Series, XCOM, XCOM-FTP, FTP, File-AID, Abendaid, Microsoft Office 2003, Panvalet, Endevor, Infoman, Xpeditor, SPUFI, ChangeMan, DOCAID, SQL, VPN, SQLsafe, ASP, CLIST, REX, SyncsortThe Unix platform covered the following environments :- UNIX, Metasolve, Test Director, Shell Scripts, Cron Tab, Remedy, Microsoft Outlook 2003, Java 1.4, Toad, SSH Tectia Client, UltraEdit, VPN, VoIP, SVN, Eclipse, Oracle 8 & 9