Francois Smith Email & Phone Number

Limpopo

Responsible for overall operations of the company, especially client experience, technical, multi outlet food and beverage management, financial management, operations management, health and safety compliance, human capital retention and development. Staff compliment of 130.Key Deliverables:• Fiscal management, responsibility and accountability• Managing preparation of team and performance objectives, standards, metrics, evaluation and feedback • Mentoring, coaching and guiding management team• Training and development plan management• Coordinating staff rosters, schedules and assignments• Management of Hotel Company Policies and Procedures• Event Management• Managing, reviewing and feedback of reports, controls, policies and procedures• Managing customer experience • Managing hygiene and cleanliness standards, • Maintenance Management• Administration Management• Food and beverage Management• Guest review Management• Vehicle Maintenance, Repair and Licensing Management• New Menu Item Tasting, feedback and Development• Leading a Multicultural and Multinational Team• Operating Equipment Management• Quality Assurance Management• Quality, Safety, Health and Environment Management• HACCP Management• Cash-up administration, Management and Logistics• Legislation, Regulations and Licensing Compliance and Management• Security and Security Team Management• Land Scaping Management

Qatar, Doha

Project and Operations management, conceptualization, fit out and launch of the Flagship 7 Star Flik Cinema. Accountable and responsible for all aspects of the construction site, full operational readiness. Staff compliment of 41 and project value at 11 million USD to compete and produce a better brand, service, product and offering than Dubai Luxury Brand Cinemas (VOX & NOVO).Key Deliverables:• Ground up implementation of Business operations to achieve organizational and business goals• Extremely high levels of IT, CRM, Business to Business relations and operational management• Project management to the total value of: 11Million USD. • Total Supplier management (Sourcing, Logistics, Imports, Vetting/Negotiations and Control)• Extensive HACCP, QSHE, Risk assessment and management • Import, Logistics and administration of all Cinema stocks, equipment, fittings and furnishings, infrastructure and IT systems• Multicultural and Multinational Team Management• Conceptualization, design, implementation, and control of Cineplex including food & beverage department including kitchen design.• F & B cost and stock control• Cinema menu conceptualization, design, implementation, and control, ensuring that the operational team delivers the highest quality product at set margins.• Designed and implemented IPod in theatre ordering menu and systems • Implementation of departmental policies, goals, objectives, and procedures, confer with group management and organization officials and staff members as necessary.• High level IT systems and infrastructure Conceptualization, Sourcing, management and Testing• Due diligent with all Qatar government legislation, regulations and licensing requirements pertaining to Cineplex operations, food and beverage, legal, health, safety, and labor requirements and compliance.• Film Sourcing, Scheduling, Programming Implementation and costing• Staffing: Sourcing (International), Interviewing, Labor relations and cost

Rosebank, Johannesburg, Gauteng, South Africa

Responsible for all overall operations of the company including client experience, Food, and beverage production and cost, financial management, accounting, health, and safety compliance, and managed human capital retention and development. Staff compliment of 20.

Parktown, Johannesburg, Guateng, South Africa

Managing Food and beverage department daily operations, costs and margins of the hotel within budget and to the highest brand standards by ensuring the required food and beverage procedures, operational and administrative systems and controls are in place to consistently provide an excellent level of internal and external customer service. Staff compliment of 31.

Sandton, Gauteng, South Africa

Managing the day to day Food and Beverage operations of the hotel while continually exceeding guest expectations. Staff compliment of 20.

Nelspruit Area, South Africa

Chiefly responsible for driving the Food and beverage and operational goals of the Hotel, in terms of the food & beverage and operations department, by planning, leading, organizing and control. Staff compliment of 25.

Nelspruit Area, South Africa

Assisting the Food and Beverage manager with driving the Food and beverage and operational goals of the Hotel, in terms of the food & beverage and operations department, by planning, leading, organizing and control. Staff compliment of 25.

Nelspruit Area, South Africa

Management of the front office department’s monthly performance for review by the General Manager, Regional Manager, and Managing Director.Management of international brand standards.Management of international brand service standards.Management of QA, QSHE, and QC.Management of administration and reporting.Management of Systems, Operations, and Inventory.Management of departmental stock takes.Management of cash-ups.Focus on increasing revenue through yielding, controlling costs, managing hotel staff and implementing effective front office administrative and financial controls.Manage guest problems and resolved them quickly, efficiently, and courteously, ensuring complete guest satisfaction; prepare performance reports related to front office.Conduct scheduled meetings of front office personnel; review front office log book and guest feedback forms on a daily basis; also coordinated the front office training plan.

Certificate In Hospitality Management, Hospitality Administration/Management, Graduated

Hospitality Management 3 Food & Beverage 3 Hospitality Operations 3 Hospitality Law 3 Hospitality Financial Management 3

National Diploma In Hospitality Management, Hospitality Administration/Management, Graduated

Hospitality Management 3 Food & Beverage 3 Hospitality Operations 3 Hospitality Law 3 Hospitality Financial Management 3