Francois Van Der Walt Email and Phone Number

BMC Remedy• BMC Remedy ITSM and CMDB (7.1 – 9.x) Consultation, Administrator, Implementation, Configuration, Customization and Support• ARS customizations and module implementations per customer business requirements• Completed multiple upgrade projects for customers.• SSO Implementation, Load Balancing, High Availability and Disaster Recovery• SAP Business Objects implementation and configuration of reports.• ADDM Implementation, configuration of discovery rules and CMDB Integrations.• PNET oversee implementation with implementation teams, Performed BMC Remedy integration with PNET and customizations to compliment intelligent Incident routing and creation.• CMDB configurations and integrations with PNET and Service Modelling for Impact models.• Experience with creating SAP Crystal reports.Ivanti Service Manager• Ivanti Service Manager (2017.x – 202x.x) Consultation, Administrator, Implementation, Configuration, Customization and Support• Completed multiple upgrade projects for customers.• Integrations using Web Services, Rest API, Email Integration, Web Service Scripting (JavaScript) to external and internal customer systems.• Chat and Redis configuration and implementation.Ivanti Endpoint Manager• Ivanti Endpoint Manager (2018.x – 202x.x) Consultation, Administrator, Implementation, Configuration, Customization and Support• Discovery, agent deployment and Integration with Ivanti Service Manager on premiseSQL Server Reporting Services• Experience with creating SSRS reports and customization of standard ISM reports and creation of new custom reports.4ME• 4Me deployed multiple integrations using middleware Techwork Automator (JavaScript) and 4Me Configurations.OpenText• OpenText AppWorks, Content Server, OTDS, Brava! , iHub and Archive Center (16.x) Administration, configuration package deployments and support.UiPath• Proof of Concept implementations and trainingOther Skills• Logical Thinking, Analytical, Critical thinking, troubleshooting and Identifying solutions to Business needs and requirements.• Proficient in developing customized solutions for Business needs.• Proficient in creating process, scope of work, functional design, project, user acceptance testing, technical implementation and go live deployment documentation and training users in different roles and functions.• Testing, verification, and validation of business requirements and implemented systems.• Expert creation of Business Requirement Specification documents (BRS) and system specific blueprints.• Excellent administrative and reporting abilities.