Francois Van Gruening Email and Phone Number

KINETIC IT (DEPARTMENT OF EDUCATION) • Perth WA • 2015 – 2016Schools Onsite Support Technician• Assessing physical network infrastructure needs for future upgrade recommendations • Designing current and proposed network diagrams to meet new upgrade standards• Approving and implementing Cisco-based network infrastructure• Conducting work on-site throughout WA to oversee and implement network infrastructure• Ensuring policies and procedure documentation are kept up to date • Working as part of a team to ensure equipment, people and timeline work is managed efficiently

As a Desktop Support Technician for Kinetic IT (BHP Billiton Iron Ore), my responsibilities included:• Providing level 2 desktop support in an Enterprise Environment• Experienced in troubleshooting hardware such as Lenovo and HP machines• Support within the Microsoft Windows 7 environment including Outlook, Active Directory, and SCCM software deployment. • Network patching, maintenance and troubleshooting• Mobile device support including smart phones and tablets• Develop and maintain work instruction documentation• Liaise with customers via phone, email and face to face regarding issue resolution• Effectively migrate user data and restore personal computers• Assisting Executive Assistants with Video Conferences and teleconferences• Providing level 2 Administration of end to end Audio Visual systems• Carrying out maintenance of Audio Visual and Video Conferencing systems• Effective communication when liaising with level 3 support teams