Francois Basque, Ctfl Email & Phone Number

New Brunswick, Canada

• Part of an operations support team, responsible for the monitoring, reporting and continuous improvement of services delivered by the team. Manages customer enhancements / service requests, ensuring they are fulfilled.
• Monitors / tracks Scientific Games responses to customer requests and incident requests, ensuring they are fulfilled within established SLAs.
• Monitors performance of service delivery processes, identifying areas for improvement.
• Manages / overseers Scientific Games maintenance releases for the customer, including planning, development, testing and deployment.
• Creates monthly service level reports and reviews with the customer on a regular basis.
• Collaborates with systems and operations departments for testing and operation support.

Moncton

• Provides Systems Analyst and Test Lead services to CGI's clients.Key Skills:
• Leading / mentoring test teams on multiple projects.
• Substantial experience in Integration, System and Client Acceptance testing phases.
• Certified Software Tester
• Follow IEEE standards for software testing best practices and processes.
• Determine test environment requirements.

• Member of Atlantic Lottery's quality control team. I have worked on various projects which includes: Lotto Max, ALC.ca corporate site redesign. I was test lead for small Business Intelligence / Data Warehouse.
• Responsible for performing system testing services by ensuring proper testing, code management and adherence to process and documentation.
• Develop, maintain and execute comprehensive test plans and strategies.
• Run, comprehend and accurately describe the results of tests.
• Responsible for defect management and reporting.

• Creating and maintaining the content for Aliant’s Help & Support section on www.bellaliant.net.
• Test several products and hardware and document bugs.
• Responsible of contacting a “Third Party Company” in order to translate content in French for Help & Support and implementing it.
• Creating and maintaining the internal knowledge base for products: Security Services, Centrex IP, PCM & others.
• Use the Remedy ticketing system to log in work logs and answer feedbacks.