Senior manager with more than 20 years experience in all aspects of the financial services industry. Experience includes product development and management, strategy and business planning, project management, client services management, technical services, IT business analysis and actuarial functions. Areas of knowledge include health and life insurance, superannuation, retirement incomes and investments.Provides end-to-end product strategy, development and management backed up by strong analytical and organisational skills. Ability to identify key success factors and drive and implement improved customer experience strategies and the necessary changes to the end-to-end customer experience. Sensitivity to client needs with the ability to maintain long-term client relationships. Reputation as a very good team player, highly dedicated who gains respect from all levels due to a strong knowledge and experience, as well as timely and high quality work.
Listed skills include Insurance, Life Insurance, Pensions, Strategy, and 21 others.