François Duguay (He/Him/His) Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Vancouver, Canada Area

Established the OD function and set its direction. Partnered with senior leaders to identify organizational and culture patterns and business needs to support CLBC’s strategic plan and People Strategy. Led 2 managers who led OD and learning professionals. Advised exec/senior leadership in HR, OD and change programs and practices, and led OD interventions.Key responsibilities:• Led the team through effective coaching, capabilities development, performance management, budget management, and contracting/procurement processes.• Led the development of the 2020-23 People Strategy, engaged leadership to explore current/desired future using a system-wide, change and value chain framework, and developed HR/OD's Service Delivery and business partnering model to enable successful service delivery.• Conducted organizational design to assess functions' current capacity, future needs, re-structured function and hired new leaders.• Conducted an effectiveness assessment: mapped processes and practices, established standards and performance indicators, and developed a roles and responsibilities matrix.• Established programs/processes on leadership development, culture change, OD interventions, program development, change capabilities, and more. • Using a qualitative research approach, assessed CLBC's culture to uncover its core patterns. Partnered with/enabled CEO, created a 5-year change plan, established a culture coach network, and created a reporting process. • Co-created CLBC’s diversity and wellness programs, engaged leaders to enhance capabilities, assessed team/organizational conditions to uncover patterns, and made recommendations. • As change leader, facilitated Prosci sessions for 100+ Leaders and 200+ Employees. Consulted to leaders, PMO and project teams in yearly business planning for multiple complex change initiatives.• Conducted team/OD interventions in org. design, effectiveness, visioning/purpose, role/process interdependency, trust, and more.

Vancouver, Canada Area

Reporting to the VP of Professional Development (PD), I led the management/ entrepreneurial portfolio by collaborating with internal and external stakeholder groups to enable the leadership and professional development of 34,000 + members and helping to increase their professional capabilities. Key projects included: 1. Leading and redesigning executive program portfolio by partnering with multiple vendors, internal administrators, and facilitators.2. Conducting instructional design for content on leadership development, technical skills, business acumen, and ethics.3. Building a yearly strategy for all of CPABC's conferences by managing and developing content across leadership, technical, and business acumen skills, and sourcing numerous speakers.4. Developing an external facilitator/vendor management process that includes sourcing, verification and evaluation standards to ensure quality, consistency, and alignment to CPA competency framework.5. Developing a succession planning strategy for all PD offerings to deepen talent pool and ensure effectiveness & service continuance.

Vancouver, Canada Area

Led an action research inquiry project to uncover the Lush-specific leadership capabilites and practices that can best enable its aspirational culture. 1. In dialogue with the People and Culture Leader and the Learning and Development Manager, conducted a comprehensive organizational analysis to set the context of the inquiry.2. Administered an organization-wide survey, and facilitated multiple World Café group sessions.3. Conducted in-depth data analysis by theming and summarizing 100's of pages of data.4. Framed key findings in the context of values-based leadership, market competitive advantage, organizational lifecycle/ key evolution points, aspirational culture focused on core values, and complexity science. 5. Authored an extensive report outlining in-depth recommendations and initiatives to enable organizational development and change.6. Facilitated a meeting with People and Culture Leader to review findings and recommendations, providing more context and responding to questions in order to effectively transition the project recommendations to the organization.

Vancouver, Canada

Co-reporting to National Segment/ Global Talent Leader and Director of National Firmwide Development, I partnered with national and city leadership groups to identify business opportunities, and built yearly talent development plans aligned to segment, HR and Firm goals, and included key success measures, strategic communications, and other change enabling strategies.1. Led a small and highly productive team through effective coaching, feedback and full-cycle performance management, and managed a $500K budget and a curriculum of 20+ courses and offerings.2. Enabled culture change via high potential program, strategic communication, coaching, competency mapping, and learning programs, to enable practitioners to move from being technical experts to being trusted business advisors to their clients and peers.3. Led a global strategic change project to enable leaders and practitioners to better understand PwC’s competency map and how to accelerate learning and performance via on-the-job learning, coaching and formal education opportunities, while enabling smaller PwC territories to jump start their learning and development functions. 4. Led global launch of talent identification and development program aligned to PwC leadership competencies to help establish a national talent pipeline, and supported other territories in launching. Coached participants and evaluated progress using assessment and capacity development tools. Evaluated program effectiveness and proposed changes to maximize future impact. 5. Conducted full-cycle instructional design from needs assessment to evaluation, creating learning solutions in subjects such as sales & relationship management, products/ service offerings, business acumen and more, using methods such as instructor-led, eLearn, mobile learning, on-the-job experiences, and virtual (WebEx).

Vancouver, Canada Area

BCODN is a virtual learning community of practitioners in a wide variety of organizations. Our members are employed by private industry, non-profit organizations, and government agencies. We also operate consulting firms, engage in private practice, and teach.The network's purpose is to create remarkable experiences for members, clients, and within the community.Responsibilities included: 1. Setting and implementing the yearly professional development strategy.2. Sourcing speakers.3. Writing newsletter articles.4. Managing program logistics.5. Collaborating with and supporting other board members with their portfolios.6. Liaising with other professional organizations such as BC HR Management Association (BCHRMA), The International Society of Performance Improvement (ISPI), the International Coaching Federation (ICF), strengthening ties and developing collaborative programs relevant to both organizations.

Vancouver, Canada Area

As a global strategic partner, reporting to the VP of OD, I advised the business and HR leaders, leading and developing various OD and talent management programs focused on increasing leadership skills, employee engagement/retention, and organizational effectiveness in order to achieve business results. Responsibilities included OD program development, consulting, curriculum development, talent management initiatives, and multi-country HR policies and guidelines integration.Key projects/responsibilities: 1. Designed and facilitated a manager essentials blended learning program with modules such as manager responsibilities, Situational Leadership, conflict resolution, giving feedback, team development, and navigating change.2. Re-designed performance management program and content including a new competency framework, training materials, organizational communications and manager/ employee tools within 6 weeks, and trained/ advised global HR colleagues on its deployment.3. Prepared talent profiles for VP’s and above globally used by HR leader and CEO for executive talent planning and performance management and partnered with compensation group to support and align compensation planning and yearly variable pay distribution.4. Project-managed the integration of the Canadian and U.S. employee handbooks by consulting to the U.S. HR Manager and Corporate HR Operations Manager, analyzing similarities/ differences for legal and local policy requirements, aligning and streamlining HR policies and guidelines where possible, and writing new policies as required.5. Designed a global onboarding program, and all accompanying materials, within a 3-month timeframe, based on regional and industry best practices supporting increased new employee engagement, retention and performance, and advised local HR on its global deployment.

Led a team of 22 providing supervision, training, performance management, and employee engagement.As a strategic functional partner, I consulted, designed, and developed strategies/programs to ensure volunteer and employee engagement, a positive experience, and increased retention. Responsibilities included leadership, facilitation, consulting, instructional design (in-class and online), performance management, conflict resolution, and program development. Major achievements include:1. Effective leadership resulting in a high-engagement team and minimal attrition. 2. Designed/developed a consulting model, with all supporting materials, used by the training team to effectively engage the various client groups. 3. Designed/developed role-specific documentation/training for over 20 positions within 3 months.

Led teams of 8-12 new employees by providing coaching, facilitation, and performance management.As a strategic business partner, I consulted, designed, developed and managed learning & development and HR programs to support the achievement of business objectives and increase employee engagement and retention. Responsibilities included facilitation, instructional design, management consulting, performance management, employee relations, and program development. Major achievements include:1. Facilitated over 20 classroom courses, 1-15 days in length, including onboarding, soft skills, culture, technical, product knowledge for constituents at multiple levels of the organization. 2. Designed/developed instructional materials from facilitator guides and participant manuals to evaluation and learning outcomes. 3. Project-managed the alignment of a country-wide 15-day program’s curriculum in French and English.4. Conducted job/process analysis for new position, created documentation used for training, benchmarking & onboarding, developed an interview guide and conducted interviews.

Reporting to the Director of Organizational Learning, I consulted, managed and planned professional, management, and leadership development programs for the Rogers Group of Companies. Responsibilities included organization, planning, needs analysis, program development, vendor management, learning and development planning, facilitation, and budget management. Major achievements include:1. Created a yearly Canada-wide training strategy, increasing regional availability and program attendance by 500% over 5 years. 2. Managed a $1.2M budget and lowered costs by 30%, by effective vendor, program and resource management.3. Designed, developed and facilitated a one-day team-building course around the HBDI behavioural assessment.4. Project-managed, sourced speakers and executed all aspects of a quarterly employee engagement series.

Master Of Arts (M.A.), Leadership And Organizational Consulting

The MA in Leadership program consists of two years of interdisciplinary study. In each year, students focus on relevant, real world.

Certificate, Organization Development

Chrp, Human Resources

Activities and Societies: Evening Academic Program Completed the course requirements to achieve my CHRP designation.

Certificate, Adult Training And Development

Five 3-day classroom sessions, covering the essentials of adult learning theory and practice, including fundamental adult learning.

Certification, Hbdi Practitioner

Completed my Herrmann Brain Dominance Instrument certification.

Certification, Situational Leadership

Activities and Societies: Completed the Situational Leadership certification.