Enthusiastic customer experience professional with 15 years working as a liaison between companies and their customers. Versatile leader competent in adapting to any level from front line to top executives. Skilled bilingual communicator and empathetic listener with demonstrated aptitude for challenge and conflictresolution. Resourceful, creative and out-of-the-box problem solver with a sharpfocus on delivering winning solutions.Acts with the highest level of integrity; dedicated to providing reliable, friendly and outstanding service without ever compromising the reputation, values or competencies of the organization. Highly motivated and outgoing individual with 12 years of entrepreneurial and people management leadership. Solid relationship builder, friendly team player and collaborator with a track record of inspiring colleagues to be at their best.