Francois Gouere Email & Phone Number

Paris Et Périphérie

Paris Area, France

I set up the Corporate Social Responsibility (CSR) activities at Sierra Wireless and manage the activities to implement the Responsible Business Alliance (RBA) code of conduct into Sierra Wireless operations. I lead and execute the supply-chain sustainability program. I negotiate CSR and quality matters in the contracts and agreements (>100) with our customers and suppliers. I manage the supplier quality activities of Sierra Wireless in EMEA including the audits of suppliers (VDA 6.3 standard). I also review the Environmental and Social factors result of Sierra Wireless in the ISS-CS database to reflect enhanced disclosure and more transparency in our communications (CSR report, website).I collaborate with internal stakeholders from Human Resources, Facilities, Sourcing, Marketing and Development teams across 3 regions (NAM, EMEA, APAC) to:• Achieve Corporate Quality’s goals including the RBA Code of Conduct requirements and Sierra Wireless’ CSR goals• Partner with our facility managers to reduce our contribution to landfills and our Green House Gas emissions• Assess regularly the CSR risks and the adequacy of actions to mitigate them• Release the CDP Climate Change report• Co-write the annual CSR report taking into account the GRI standard and improve the Sierra Wireless sustainability performance rating• Prepare and coordinate CSR and EMEA ISO 9001 internal and external audits: this activity includes establishing and enhancing our processes, programs and contracts' templates to meet RBA’s Code of Conduct and ISO requirements

Paris Area, France

After the acquisition of the Sagemcom IOT business by Sierra Wireless, I was strongly involved in the integration of the data related to customers (sales, technical support, documentation, finance, after-sales). I also recommended appropriate evolution within the Sierra Wireless CRM and Operations to minimize impacts to customers. The customer survey I did 9 months after the integration demonstrated excellent results.

Paris Area, France

Managed the Sagemcom Customer Operations team in the wireless product department (GSM Railway and 2G/3G IOT* modules) focused on customer satisfaction and quality of service. In this role I was:• Championing and leading efforts to enhance the customer experience, as well as empowering and enabling employees to implement operational efficiencies.• Executing daily activities supporting efforts to improve and maintain success in On-Time Delivery (OTD) and Customer Satisfaction Index.• Maintaining a regular line of communication with the customers, factory and sales team to proactively plan for and address risks to OTD metrics.• Managing the day to day interactions with customers during the whole product cycle (samples, mass production, hardware/firmware changes, return of materials, end of life) and meeting regularly customers (business trips in Europe).• Listening customers and driving the implementation of changes based on KPI, audit, questionnaires and customer survey results.*IOT : Internet Of Things

Paris Area, France

Managed the team in charge of the GSM-Railway products development (20 people)Strong collaboration with marketing and production teams from the early definition to the end of life of the products.

Issy-Les-Moulineaux, Île-De-France, France

Program team management (4 project managers) including Hardware and Software. - Plan and monitor generic product devlopment and first customer application release (project teams up to forty people). - Define and monitor budget and resources.- Control hardware and software development consistency.- Supervise relationships with subcontractors.- Improve generic products quality- Contribute to the roadmap.- Work in an international environment (Beijing, Seoul, Hong Kong).

Le Plessis-Robinson, Île-De-France, France

Led project teams (5-10 people) into a multi-site environment (UK, Germany, USA) and specified the System Engineering requirements related to the 3G UMTS Mobility Management (Handover, Paging), Location Services and Radio Engineering optimisation.Represented Lucent Technologies at ETSI into DECT standards working groups.

Specified radio and base-band functions (Hardware and Software, for Telecom and Digital TV market); built, qualified and integrated prototypes; production support; subcontracting management.

Master 2 (M2), Développement Durable Et Organisations (Ddo)

Ingénieur Généraliste - Diplôme Télécom Bretagne, Telecommunications Engineering

Bachelor Of Science - Bs, Physics