François Kohler Email & Phone Number

Paris, FR

Paris, FR

Milan, Lombardy, Italy

Milan, Lombardy, Italy

Paris, Île-de-France, France

DARE Program | LVMH Open Innovation | Intrapreneurial approach. 2 winning projects currently incubated (one linked to clienteling, the other to products)

Paris Area, France

• > Negotiated better conditions & locations for all F&L and W&J LVMH Brands and strengthened Tiffany WW store’s network
• Improve of locations and conditions at worldwide level for all F&L and W&J brands vs competition + Covid-19 Crisis WW Rent negotiation
• Review of long-term strategy distribution (Retail, Wholesale, eBusiness etc.). Omnichannel approach coordination
• Perform market visits (2 weeks/month) with Landlords & Brand's counterparts in major markets (Greater China, USA, SEA, Middle East etc.)
• Prepare and present monthly review with International Directors (adding Maison CEOs and LVMH CEO on quarterly basis) on existing site and future markets or projects opportunities

Greater New York City Area

• > Turned the store back to double digit growth after 3 years of business decline Head of 5 Teams: Women & Men Leathergoods, Accessories, Watch & Jewelry, Fragrance summing about 75% of total Store Business
• Team Management & Development: 40 people, 4 direct reports overseeing various product segments
• Client & Business Development: Focus on local clientele development and HNWI. Client Experience improved (+5pts Net Promoter Score)

Paris Area, France

• > Fully delivered store team training (11,000 people - 18 months) and completely revisited product store assortment approachA - Client Experience ("Rethink Retail" project)
• Project Ambassador in several European markets and for WW HQ with overall coordination & roll-out monitoring
• Supervision and coordination of WW 2015 Mystery Shopping Campaign: improved Client Experience: +6 pts WW Net Promoter ScoreB - Merchandising ("Clustering" project)
• Merchandising assortment clustering for our stores combining KPIs and environment facts (competition, share of local etc)
• Zone Project Leader in South Asia and South Korea – quarterly results follow up and action plans
• Coordinate assortment reviews with all stakeholders (Zone presidents, MDs, Country Merchandising, VM, Supply Chain, Store Director)

Moscow, Russian Federation

• > Doubled store network (+5: Almaty - Kazakhstan, Warsaw - Poland, Sochi & Tsum Moscow - Russia, Oulan Bator - Mongolia) Team of 10 people, 4 direct reports, 5 countries (Russia, Ukraine, Kazakhstan, Poland, Mongolia)
• Merchandising: Successful client transition from M. Jacobs to N. Ghesquière, sale x nationality analysis to develop High End Sales
• Digital & Media: Opened Russian website, led eCommerce project, managed media campaigns in all full channels
• Clienteling & Event: Active client base +10% resulting in sales growing up to 3 digits, Red Square Trunk Exhibition (2013)

Paris Area, France

• > Sales strongly increased +50M€ (+30%) in 3 years focusing on High End categories and Client state of mind Head of 4 teams - Client experience, event, concierge, CRM - 30 people, 4 direct reports
• Development of Client State of Mind in the store (220 Client Advisors). +10pts 2011 Mystery Shopping campaign
• Care & Repair Services development and promotion - Client complaint management
• Development of Concierge Services and Personalized Welcoming in-store for VIC
• Management: Promoted 1 Team Manager to Headquarter and recruited 3 external Team Managers

Paris Area, France

• > Developed team’s confidence to sell High End categories by systematic training and presentationsManagement: 13 direct reports
• Tools implementation to close successfully High-End product sales (exotic bags, trunks, W&J) combined with personalization services
• After Sale activity: Client complaint management with significant reduction (-30%) of cases and close individual follow up

Paris Area, France

• > Contributed actively to Louvre Abu Dhabi name patent agreement (30 years contract, 1B€)
• Benchmark study for museums branding valorization (Metropolitan, Guggenheim, MoMA)
• Negotiation for Louvre-Abu Dhabi museum project, Development of Louvre-Lens and Jardin des Tuileries brands
• Set up online donation platform for individuals, Developed the Cercle des Jeunes Mécènes
• Corporate and Individual fund sourcing: deals with several luxury brands (Cartier, Louis Vuitton, Van Cleef & Arpels etc)

Ridgefield, CT

Postgraduate Degree After Master Physics - Fluid Mechanics

Activities and Societies: • Report: « Propagation des ondes acoustiques dans le CO2 liquide au voisinage de son point critique »

Bachelor Of Science (Bs), Management, Media, Arts & Creation, Arts, Entertainment, And Media Management

Activities and Societies: • Report: « Les couturiers : du nom à la marque, de l’artisan à la star ? »

Preparatory Classes, Physics

Activities and Societies: 3 years preparatory classes with focus on Physics and Chemistry to prepare admission exams to Grandes Ecoles..

High School Diploma, A Level, Sciences “Very Good” Mention