T&F Holdings Partners LLC is a private investment fund focusing on early investment in the Cannabis/Hemp industry.

Helping cannabis license holders navigate safely and successfully through METRC and Compliance complications.

Managing Business Development for LeafLogix in California. And away we go!

Provide best in class customer service to all Treez clients.

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The Business Analyst will be responsible for the all the technical aspects of client SaaS launch, implementation and deployment. This is a dynamic, changing, and multi-task role. The Business analyst will handle multiple, concurrent engagements continuously.In this role you’ll report to the VP of Operations and be maintaining continuous communication with the Implementation project manager, product owner, developers, and key stakeholders. The scope includes gaining deep knowledge of how our clients do business and how could MaintenanceNet solutions bring value to the client. This includes detailed data analysis and data gap reports. The Business Analyst will engage with the clients in all phases of the client implementation, from Kick off, requirements gathering, customized development and configuration.

Production Support Quality Assurance Engineer at MaintenanceNet.• Responsible for test planning, functional integration, and system testing of a multi-platform SaaS application• Performed technical regression testing on all documented bugs to maintain system integrity• Developed and maintained automated test scripts, test cases and test scenarios for software products• Led database integrity projects and provided analytical reasoning to ensure no data anomalies exist

Position Summary The Service Support Manager is responsible for the overall service support function and staff. The Service Support Manager ensures all phases of the service support desk are appropriately and properly coordinated, monitored, logged, tracked and resolved. This position is also responsible for assisting clients with complex problems and/or technical issues. The Service Support Manager will oversee the Service Support Staff, to include: Call Center, Registration Desk Analysts, Software Support Analysts. Responsibilities · Aligns internal company policies with ITIL best practices and is able to support and enforce a client’s Service Level Agreement.· Coordinating the hiring and termination of service support staff as needed.· Understands the business of the clients and the technology being supported. Uses this understanding to effectively and proactively support clients and creatively and solve their technical issues and problems. · Assign personnel to various operations and direct their activities; reviews and evaluates their work and prepare and conduct performance evaluations.· Supervise Call Center representatives answering customer inquires, providing troubleshooting and technical support via phone and on-line.· Directs support personnel to achieve assignments using established guidelines, procedures and policies.· Establishes and maintains systems that provide answers to common questions and problems.· Resolves internal issues such as customer service escalations, staffing and scheduling of support staff.· Establishes and maintains lines of communication between Program Management, Service Support, Application Development and Systems Administration.· Administers company policies that directly affect personnel.· Defines metrics to be used to measure performance of support organization as well as individuals.

• Manage the problem reports queue.• Analyze and document reported issues. Replicating issues in multiple environments to ensure validity and cause of Production issues. Pinpoint root causes and probable fixes to system defects.• Make weekly calls to GSA and provide an update on weekly problem reports and/or high impact issues.• Assist support technicians with questions regarding system issues and or business logic. Act as mentor to newer high priority issues and lead technicians on approach to fixing system errors.• Communicate and work closely with maintenance developers and business analysts to efficiently determine problem resolutions.• Participate in monthly maintenance releases to provide support validations, troubleshooting and ensure system is functioning as expected post-release. Close/verify implemented changes released to production to confirm deployment of fix.• Work closely with developers on BIRT Reporting project and assist with demonstrations to GSA. Enhance and troubleshoot SQL queries for reporting tool to provide manipulated data requested by GSA.

• Working closely with and providing excellent customer service to GSA, government clients and contractors• Analyzing, researching and troubleshooting technical issues for various AASBS modules/federal web procurement application; providing creative solutions as needed• Resolving customer issues in a timely manner; escalating to and working with higher-level techs when required• Working independently, as well as in a team with other support analysts, developers, and DBAs• Documenting research and incident resolution; creating problem reports as needed• Testing and verifying software releases into production• Writing SQL scripts in an Oracle environment• Developing production-level DML statements for implementation• Answering overflow calls; helping users resolve issues over the phone or creating incidents• Providing user training and in-depth knowledge of the various AASBS modules• Continuous self-improvement via acquiring certifications (ITIL, PL/SQL OCA, etc.)

Quality Assurance Gaming Tester Intern, Title: NBA 09 The Inside• Participated in Quality Assurance for a Sony PlayStation release, finding and documenting title bugs• Collaborated with game programmers on cause of game failure and modification options