Francois Naour
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Francois Naour Email & Phone Number

Director - Head of Professional Services Operations at Kudelski Group
Location: Lausanne, Vaud, Switzerland 2 work roles 3 schools
1 work email found @nagra.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email f****@nagra.com
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Current company
Kudelski Group
Role
Director - Head of Professional Services Operations
Location
Lausanne, Vaud, Switzerland
Company size
2279 employees

Who is Francois Naour? Overview

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Quick answer

Francois Naour is listed as Director - Head of Professional Services Operations at Kudelski Group, a company with 2279 employees, based in Lausanne, Vaud, Switzerland. AeroLeads shows a work email signal at nagra.com and a matched LinkedIn profile for Francois Naour.

Francois Naour previously worked as Director - Head of Global Technical Assistance Center at Kudelski Group. Francois Naour holds Executive Education - Leading In A Transforming World from Insead.

Company email context

Email format at Kudelski Group

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{first}.{last}@nagra.com
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AeroLeads found 1 current-domain work email signal for Francois Naour. Compare company email patterns before reaching out.

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Profile bio

About Francois Naour

Currently Global Operations Director at Kudelski Group, a leading provider of digital security solutions and services. With seven years of experience in this role, I lead, train, and manage a 24x7 global team of 40+ support professionals across multiple sites, ensuring high levels of performance and availability for our cloud customers.I have a strong background in digital technologies, as well as a CISSP certification and an executive education from INSEAD business school. I excel at delivering technical support that meets agreed SLAs, managing dedicated support resources, and maintaining ongoing communication of incident updates to senior stakeholders. I am passionate about transforming from legacy to next-generation portfolio with a demanding customer base (300+).

Listed skills include Iptv, Dvb, Mpeg, Content Management, and 46 others.

Current workplace

Francois Naour's current company

Company context helps verify the profile and gives searchers a useful next step.

Kudelski Group
Kudelski Group
Director - Head of Professional Services Operations
Lausanne, VD, CH
Website
nagra.com
Employees
2279
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Company profile
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2 roles

Francois Naour work experience

A career timeline built from the work history available for this profile.

Director - Head Of Professional Services Operations

Kudelski Group

Lausanne, VD, CH

Director - Head Of Global Technical Assistance Center

Current
Kudelski Group

Lausanne, Vaud, Switzerland

  • Implement, train & manage a 24x7 global team composed of 5 (Senior) Managers/Directors, and 40+ Support Professionals.
  • Ensure that the Nagra product is available 24x7x365 to our Cloud (Public/Private) customers
  • Build co-located monitoring and triage team for teams across various geographies, specifically across Europe (Spain, UK, Norway and Switzerland) & India to deliver seamless 24x7 Support
  • Accountable for the delivery of technical support ensuring high levels of performance and availability that meet agreed SLAs, including the management of dedicated support resource
  • Day-to-day management of First line and Second line
  • Maintain ongoing communication of incident updates to internal stakeholders provided by engineering teams
Oct 2017 - Present
Team & coworkers

Colleagues at Kudelski Group

Other employees you can reach at nagra.com. View company contacts for 2279 employees →

KM Kornelija Motiejunaite Kornelija Motiejunaite Colleague at Kudelski Group Lithuania, Lithuania View → SR Subha Roy Chowdhury Subha Roy Chowdhury Colleague at Kudelski Group Baduria, West Bengal, India, India View → AC Alexandre C Alexandre C Colleague at Kudelski Group Paris, Île-de-France, France, France View → MM Melanie Murray Melanie Murray Colleague at Kudelski Group Slough, England, United Kingdom, United Kingdom View → RB Ralph Bugmann Ralph Bugmann Colleague at Kudelski Group Lausanne, Vaud, Switzerland, Switzerland View → AL Aaron L. Aaron L. Colleague at Kudelski Group Las Vegas, Nevada, United States, United States View → RJ Randall Johns Randall Johns Colleague at Kudelski Group Los Angeles, California, United States, United States View → KH Kc Hunt Kc Hunt Colleague at Kudelski Group Greater Phoenix Area, United States View → DM Dany Morard Dany Morard Colleague at Kudelski Group Châtel-Saint-Denis, Fribourg, Switzerland, Switzerland View → MA Marc Ausoni Marc Ausoni Colleague at Kudelski Group Lausanne, Vaud, Switzerland, Switzerland View →
3 education records

Francois Naour education

Executive Education - Leading In A Transforming World

Insead

Master Of Engineering (Meng.), Electrical, Electronics And Communications Engineering

Efrei Paris
FAQ

Frequently asked questions about Francois Naour

Quick answers generated from the profile data available on this page.

What company does Francois Naour work for?

Francois Naour works for Kudelski Group.

What is Francois Naour's role at Kudelski Group?

Francois Naour is listed as Director - Head of Professional Services Operations at Kudelski Group.

What is Francois Naour's email address?

AeroLeads has found 1 work email signal at @nagra.com for Francois Naour at Kudelski Group.

Where is Francois Naour based?

Francois Naour is based in Lausanne, Vaud, Switzerland while working with Kudelski Group.

What companies has Francois Naour worked for?

Francois Naour has worked for Kudelski Group.

Who are Francois Naour's colleagues at Kudelski Group?

Francois Naour's colleagues at Kudelski Group include Kornelija Motiejunaite, Subha Roy Chowdhury, Alexandre C, Melanie Murray, and Ralph Bugmann.

How can I contact Francois Naour?

You can use AeroLeads to view verified contact signals for Francois Naour at Kudelski Group, including work email, phone, and LinkedIn data when available.

What schools did Francois Naour attend?

Francois Naour holds Executive Education - Leading In A Transforming World from Insead.

What skills is Francois Naour known for?

Francois Naour is listed with skills including Iptv, Dvb, Mpeg, Content Management, Linux, Cdn, Oracle, and Unix.

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