Franco Miceli Email and Phone Number
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Franco Miceli personal email
As an Operations Director with a fervent commitment to innovation and sustainability, I bring to the table a suite of solutions that cater to the domestic energy needs of Octopus Energy’s diverse clientele. My journey spans over 15 years in the home emergency domain, during which I have spearheaded operational strategies that have significantly uplifted customer satisfaction, bolstered revenue, and expanded our market presence.My expertise is evidenced by a robust history of steering complex projects to success, fostering cohesive team dynamics, and nurturing fruitful partnerships. I’ve been instrumental in driving organizational transformation and elevating the standard of excellence. At the helm of an adept in-house team, I’ve overseen the installation, upkeep, and repair of heat pumps, contributing to Octopus Energy’s esteemed reputation as a pioneer in the low-carbon heating landscape.
Octopus Energy
View- Website:
- octopus.energy
- Employees:
- 4314
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Director Of Octopus Trusted PartnersOctopus EnergyLondon, Gb
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Operations Director – Heat Pump And Low Carbon HeatingOctopus Energy Services Sep 2021 - PresentBrighton, GbBuilding an in-house team to install, maintain and repair heat pumps across the UK -
Operations DirectorOctopus Energy Services Germany Sep 2022 - Present
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Network Operations DirectorOctopus Energy May 2018 - Oct 2021London, England, Gb
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Hvac AdvisorHomeserve Uk Apr 2020 - Apr 2021Walsall, West Midlands, Gb -
Director Of Franchise OperationsHomeserve Nov 2013 - Apr 2018Walsall, West Midlands, GbAppointed to develop a franchise proposition and build a national network of local gas central heating (boiler) installers, via the design and implementation of marketing, systems, processes and procedures to compete as a leading national installer.
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Head Of Business DevelopmentHomeserve Jan 2013 - Nov 2013Walsall, West Midlands, GbPart of a seven strong team, I am responsible for creating the service strategy, focusing on strategic resourcing, business planning, workflow control and capacity management. Including the creation of highly automated and integrated systems whilst delivering cost reduction targets and business improvement plans to create a customer centric service offering.
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Franchise Development ManagerHomeserve Feb 2009 - Jan 2013Walsall, West Midlands, GbBuilding on my experience as an international service executive, HomeServe challenged me to franchise its Electrical, Gas Heating and plumbing sub-contractor network in the UK. As the project leader, I took the project, from the initial board proposition, through to the franchise license sales and the delivery of the service through the franchised network. Over a two-year period, I delivered record year on year profit and franchise growth, with sales of more than 198 licenses across all trades
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Head Of Contractor OperationsHomeserve Apr 2008 - Feb 2009Walsall, West Midlands, GbDrive a transformational programme across a multi-trade service range, whilst improving the cost base and maintaining high quality efficient service levels, via performance reporting and a field based workforce to deliver a customer-centric world-class service.
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Head Of Outsourced ServicesDsg International (Marketing/Promotions) Aug 2005 - Apr 2008Carson, Ca, UsDeveloped and implemented an after-sales service provision, underpinned by commercial agreements, to include performance metrics, pricing, audit processes and SLA compliance reporting, across thirteen countries via a network of third-party agents, to support the Group retail chains (UniEuro, PC City, Elkjop Electroworld and Kotsovolos) and local country requirements. -
European Service ManagerUnieuro Jul 2002 - Aug 2005Forlì, Fc, ItSupport and coordinate service operational activities across the European trading regions including Call Centre, technical repairs, spares, logistics, and third party service providers by developing processes and procedures to deliver a prompt and dependable repair service. -
Systems Operations ManagerPc City Sverige Ab Oct 2000 - Jul 2002Kista, SeResponsible for leading a program development team in delivering next-generation, high performance, low cost systems in a multi-chain service operation by enhancement of operational efficiencies to improve service levels, retail operations and reduce operating costs.
Franco Miceli Skills
Franco Miceli Education Details
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Liceo Scientifico "Ettore Majorana" Di Agrigento
Frequently Asked Questions about Franco Miceli
What company does Franco Miceli work for?
Franco Miceli works for Octopus Energy
What is Franco Miceli's role at the current company?
Franco Miceli's current role is Director of Octopus Trusted Partners.
What is Franco Miceli's email address?
Franco Miceli's email address is in****@****i.co.uk
What schools did Franco Miceli attend?
Franco Miceli attended Liceo Scientifico "ettore Majorana" Di Agrigento.
What are some of Franco Miceli's interests?
Franco Miceli has interest in Children.
What skills is Franco Miceli known for?
Franco Miceli has skills like Leadership, Gas, Account Management, Sales, Sourcing, Customer Satisfaction, Business Development, Telecommunications, Negotiation, Vendor Management, Team Management, Strategic Planning.
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