Franco Miceli Email & Phone Number

London, Gb

Brighton, Gb

Building an in-house team to install, maintain and repair heat pumps across the UK

London, England, Gb

Walsall, West Midlands, Gb

Walsall, West Midlands, Gb

Appointed to develop a franchise proposition and build a national network of local gas central heating (boiler) installers, via the design and implementation of marketing, systems, processes and procedures to compete as a leading national installer.

Walsall, West Midlands, Gb

Part of a seven strong team, I am responsible for creating the service strategy, focusing on strategic resourcing, business planning, workflow control and capacity management. Including the creation of highly automated and integrated systems whilst delivering cost reduction targets and business improvement plans to create a customer centric service offering.

Walsall, West Midlands, Gb

Building on my experience as an international service executive, HomeServe challenged me to franchise its Electrical, Gas Heating and plumbing sub-contractor network in the UK. As the project leader, I took the project, from the initial board proposition, through to the franchise license sales and the delivery of the service through the franchised network. Over a two-year period, I delivered record year on year profit and franchise growth, with sales of more than 198 licenses across all trades

Walsall, West Midlands, Gb

Drive a transformational programme across a multi-trade service range, whilst improving the cost base and maintaining high quality efficient service levels, via performance reporting and a field based workforce to deliver a customer-centric world-class service.

Carson, Ca, Us

Developed and implemented an after-sales service provision, underpinned by commercial agreements, to include performance metrics, pricing, audit processes and SLA compliance reporting, across thirteen countries via a network of third-party agents, to support the Group retail chains (UniEuro, PC City, Elkjop Electroworld and Kotsovolos) and local country requirements.

Forlì, Fc, It

Support and coordinate service operational activities across the European trading regions including Call Centre, technical repairs, spares, logistics, and third party service providers by developing processes and procedures to deliver a prompt and dependable repair service.

Kista, Se

Responsible for leading a program development team in delivering next-generation, high performance, low cost systems in a multi-chain service operation by enhancement of operational efficiencies to improve service levels, retail operations and reduce operating costs.