Franco Conticello Email & Phone Number

Buenos Aires Province, Argentina

Nueva York, Estados Unidos

I transitioned from ExoScout to Argentek, both companies owned by the same management, after demonstrating a remarkable performance and dedication in my role as a Business Development Representative. As an Account Executive at Argentek, a U.S.-based wholesale technology distribution company, I am responsible for creating, managing and nurturing client relationships, ensuring high-quality service, and driving business growth for both ends. My role involves understanding the unique needs of each client, developing tailored solutions, and maintaining a proactive approach to identify new business opportunities within the U.S. market.I collaborate closely with cross-functional teams to streamline processes and enhance customer satisfaction. My focus is on creating value for clients through a combination of market insights, reliable communication, and a commitment to long-term partnerships. This position has allowed me to deepen my expertise in account management while building strategic relationships that support Argentek's mission of delivering top-notch distribution services.

Nueva York, Estados Unidos

During my time at ExoScout, I held dual roles that allowed me to develop a wide range of skills in business development and client support. As a Business Development Representative, I was responsible for identifying new business opportunities, conducting outreach to potential clients, and fostering relationships that aligned with ExoScout's growth objectives. I worked on connecting clients with tailored solutions that met their specific needs, helping to expand our client base and drive revenue growth.

Nueva York, Estados Unidos

In my role as a Virtual Assistant, I provided essential customer service support to The Doctor’s Office Urgent Care clinic in West Caldwell, New Jersey. This involved assisting patients with medical results, specifically COVID-19-related inquiries, as well as handling data entry tasks, telephone support, and email correspondence. My focus was on ensuring a positive and efficient experience for patients, supporting the clinic's operations remotely, and maintaining a high level of service during a challenging period.

At MIO Buenos Aires Hotel, I served as the Front Desk Manager, where I was responsible for ensuring exceptional guest experiences and overseeing the efficient operation of the front desk team. In this role, I managed daily interactions with guests, handled special requests, and coordinated seamlessly with various departments, including Housekeeping, Concierge, Administration, Maintenance, Reservations, and Food & Beverage, to maintain the highest standards of service. My responsibilities included supervising and training the front desk staff, fostering a collaborative environment that prioritized customer satisfaction.One of my key achievements was my ability to build strong, personalized relationships with guests, resulting in positive feedback and high ratings on TripAdvisor. Additionally, I gained experience managing the Reservations Department on multiple occasions, where I was responsible for handling bookings through various channels, including OTAs, agencies, and direct reservations. I also developed specialized knowledge in sales and concierge services, enabling me to provide guests with tailored recommendations and memorable experiences.This role honed my leadership skills, adaptability, and commitment to delivering top-quality hospitality, laying a strong foundation for my career in client-oriented roles.

Buenos Aires, Argentina

In my role as a Receptionist and Concierge at MIO Buenos Aires Hotel, I was the first point of contact for guests, responsible for creating a welcoming and memorable experience from check-in to check-out. My primary duties included managing guest check-ins and check-outs, handling reservations, and assisting with various guest requests to ensure their stay was as comfortable and enjoyable as possible.As a Concierge, I provided guests with personalized recommendations for local dining, entertainment, and sightseeing, enhancing their experience and showcasing the best of Buenos Aires. I collaborated closely with departments such as Housekeeping and Maintenance to ensure rooms were prepared to high standards and that any issues were promptly resolved.This role strengthened my communication skills, attention to detail, and ability to anticipate and fulfill guests' needs. My dedication to service and hospitality contributed to the hotel’s positive guest reviews and high levels of satisfaction, reflecting my commitment to excellence in customer care.

Provincia De Buenos Aires, Argentina

My first job was as an Administrative Assistant at Conticello Arquitectos, where I handled a variety of essential tasks that kept the office running smoothly. I took on whatever was needed to support the team, from organizing documents and managing schedules to running errands and assisting in daily office operations. This role allowed me to build a solid foundation in office administration and taught me the importance of adaptability, attention to detail, and proactive problem-solving. It was a valuable learning experience that introduced me to the professional world and instilled in me a strong work ethic that I carry to this day.

Licenciatura En Psicología, Psychology

Licenciatura En Hotelería, Hotelería