Worldline is a global leader in financial services and payments technology with over 18K employees and €4.6B in 2023 revenues.In my role, I lead a global team of 24 professionals, focusing on driving operational excellence and ensuring a seamless order-to-cash process. I am responsible for developing and executing strategies to optimize team performance and enhance customer satisfaction, with a particular emphasis on cross-functional collaboration and stakeholder management.I successfully launched a digital boarding portal, transitioning from traditional tools and evangelizing adoption across the organization. I design a new governance for the order-to-cash process to streamline operations, aiming to contribute to faster revenue realization and improved overall business efficiency. Additionally, I implement a contingency plan by maintaining dual acquirer bank systems to ensure seamless operational continuity and mitigate risks associated with payment processing migrations.

During this time, I managed the Global Client Project Management Team, where I was responsible for creating standard processes and defining the team’s role in improving the overall customer experience. My leadership extended to hiring and coaching team members, with a focus on fostering collaboration and driving operational excellence across the organisation.I successfully launched an onboarding portal, which enabled quicker revenue realisation. Additionally, I implemented a 24/5 support model to enhance the customer onboarding experience, earning a company award for this strategic initiative. These efforts significantly improved our delivery processes and customer satisfaction.

As Team Lead, I was responsible for uniting regional teams into a cohesive global unit focused on customer onboarding and delivery. I spearheaded efforts to streamline processes and foster cross-departmental collaboration, ensuring alignment across Risk, Legal, Compliance, and Product teams.In this role, I built data-driven dashboards to enhance workload management and visibility, resulting in a 60% reduction in onboarding time. I also reinforced team roles and responsibilities, driving continuous improvement and securing strong buy-in from stakeholders across the organisation.

While managing client projects at Worldline, I led the end-to-end integration of merchants and partners, ensuring seamless onboarding and efficient vendor management. My role involved navigating multiple high-priority projects simultaneously, often under tight deadlines, to deliver successful outcomes for e-commerce clients.I also played a key role in enhancing the onboarding process by developing a digital onboarding form, improving the overall merchant experience. Additionally, I trained and managed a diverse team of 11 professionals, whose efforts saved the company hundreds of thousands annually. Furthermore, I mitigated the risk of delayed delivery for a critical merchant project by securing cross-departmental commitment, which ensured the successful launch of 44 new accounts. My work in this role not only optimised processes but also strengthened stakeholder relationships and contributed to significant cost savingsLeadership | Project management | Operations | Processes | Strategy | ecommerce | Stakeholder management | Analytical skills | Team manager |Customer experience |

Leadership | Operations | Processes | customer onboarding | Fintech | ePayments |MBA | Strategy | Ecommerce | Stakeholder management | Analytical skills |Customer Experience | Change Management | Order to Cash | Project delivery

Pasticceria Romeo is a family-owned Italian nougat company based in Calabria, specializing in handcrafted confections with a focus on quality and tradition.During this time, I spearheaded the transformation of our business by developing new revenue streams and expanding our market reach. I led the creation of an e-commerce channel for premium nougat and chocolate products, which increased seasonal sales by 10% and introduced new offerings that resonated with our customers.In addition to launching new products, I negotiated with suppliers to reduce costs by 20%, enhancing our value chain's efficiency. I transitioned our business model from B2C to a hybrid B2C + B2B approach, driving a 15% increase in annual sales. Additionally, I spearheaded the setup of a new manufacturing facility by securing capital funding, obtaining regulatory approvals, and managing machinery procurement, resulting in the on-time launch of a fully operational production site. These efforts not only diversified our revenue streams but also strengthened our market position.Project management | Operations | Processes | Strategy | Analytical skills |Customer Experience |

Confindustria is the main association representing manufacturing and service companies in Italy, with a voluntary membership of more than 150,000 companies of all sizes, employing a total of more than 5MM people.I was honored to be selected as one of only 26 participants from over 150 applicants for a prestigious graduate program in Italy. As part of the program, I developed an innovative online collaboration platform that greatly enhanced communication, collaboration, and knowledge sharing among companies.

Advised companies on financial aid opportunities offered by regional and local authorities, supporting them in securing the funds

Conducted field market research on Italian high speed trains and suggested solutions to improve customer serviceAnalysed perception of new pharmaceutical product among different categories of doctors and presented best solution to company

Customer Relationship & Nougat Production.