Full responsibility over the Customer Experience Center (CEC) Business Unit, in terms of P&L, turnover, Team consolidation, processes improvement, customers’ satisfaction.The Academy is a market leader in automotive customer experience and consulting.Established in 1994, its team has delivered more than 57.000 days of training in dealerships.All our consultants have proven automotive experience both at retail and OEM level.

Among the assignments:• Development of the ‘After Sales’ Function and transformation of the same from a cost center to a profit center, at a Multinational Group, worldwide leader in the distribution of equipment and accessories for photography and the production of audiovisual content. The Project aimed to transform the already existing Post-Sales Organization, in a more structured and aware of its function, making its processes more efficient and functional to the After Sales Business• Creation of the new ‘NPI (New Product Introduction)’ Function at a Multinational Group, worldwide leader in the design and manufacture of powered garden tools. It’s a Project Manager role, part of the Sourcing Dept., aiming to streamline the process between Buyers, R&D and BoM• Creation of the new ‘Service & After Sales’ Function at a local Telecommunications Company, with the aim of streamlining the Service processes, while merging Provisioning and Assurance Dept.’s• Optimization and Streamlining of the ‘Service & After Sales’ Process, at an Italian Distributor of machineries for the Food & Beverage and Pharma Industries, aiming to reduce the delivery lead time of the Field Service activities below 3 working days, while increasing the cooperation between the Service (Field Service) and the Service & Business (Back Office) Dept.’s

Consulting in Project Management to support local SMEs and Multinational Groups in the following areas:• Business Process Engineering• Process Improvement• Sales Operations• Service & After Sales• Customer Care

Supporting pregraduates from Padova University by providing them job orientation and guidance for their future educational, social, and career choices.

• Implementing cloud platform “Teamleader” (both CRM and Project Management modules)• Streamlining and integrating business processes in order to increase efficiency and productivity

• Implementing Business Operations procedures: Sales Forecast; Outsourced Manufacturing; Customer Care• Managing Vendors and ensuring and effective “Order To Cash” process• Supporting the product ‘Go-To-Market Strategy’ (NPI – New Product Introduction)

• Reorganizing the Accounting / Administration Area• Optimizing Credit Management e OTC (Order To Cash) processes• Improving the performances (KPI’s) of the Logistics and Administration Areas

• Reorganizing Operations Area and improving their KPI’s (Quality, Cost, Delivery)• Managing Sales Forecast and Product Life Cycle (for Italian Market)• Managing NPI’s (New Product Introductions) for the Italian Market (3 Brands Product Portfolio)• Managing the Service for Amplifon ― major Key Account

• Planning and managing operational activities (Field Service)• Improving Operations KPI’s (Quality, Costs, Delivery)• Obtaining/maintaining ISO 9001 Certification and managing Process Audits