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Franco Russano Email & Phone Number

Business Analyst ✦ Data Analytics ✦ Reporting Analyst ✦ IT Analyst ✦ Business Intelligence ✦ Data Reporting ✦ SQL ✦ CSPO at Duquesne Light Company
Location: Pittsburgh, Pennsylvania, United States 6 work roles 1 school
1 work email found @pnc.com LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

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Work email f****@pnc.com
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Current company
Role
Business Analyst ✦ Data Analytics ✦ Reporting Analyst ✦ IT Analyst ✦ Business Intelligence ✦ Data Reporting ✦ SQL ✦ CSPO
Location
Pittsburgh, Pennsylvania, United States
Company size

Who is Franco Russano? Overview

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Quick answer

Franco Russano is listed as Business Analyst ✦ Data Analytics ✦ Reporting Analyst ✦ IT Analyst ✦ Business Intelligence ✦ Data Reporting ✦ SQL ✦ CSPO at Duquesne Light Company, a with 1022 employees, based in Pittsburgh, Pennsylvania, United States. AeroLeads shows a work email signal at pnc.com and a matched LinkedIn profile for Franco Russano.

Franco Russano previously worked as Systems & Software Analyst III at Duquesne Light Company and Intermediate Business Systems Analyst at Upmc. Franco Russano holds Bachelor Of Science (Bs), Business Administration, Management Information Systems from Robert Morris University.

Company email context

Email format at Duquesne Light Company

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{first}.{last}@pnc.com
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Profile bio

About Franco Russano

Highly analytical and detail-oriented Business Systems Analyst with a strong focus on aligning business strategies with effective solutions. Experienced in conducting comprehensive business analysis, gathering and refining requirements, and ensuring they are effectively implemented to drive process improvements and meet organizational goals. Adept at optimizing business processes, managing stakeholders, and delivering successful projects with a focus on enhancing operational efficiency. Skilled in data analysis and problem-solving, with a proven ability to collaborate across teams and guide initiatives from a strategic perspective. A proactive communicator with a commitment to delivering high-quality, results-driven solutions that support business growth and performance. Seeking to leverage my strengths in business analysis, stakeholder management, and process optimization in a role that emphasizes functional success.CORE COMPETENCIES* Process Improvement: Proven ability to assess and enhance existing business processes to improve efficiency, reduce costs, and streamline operations.* Requirements Gathering and Analysis: Proven expertise identifying, documenting, and analyzing business requirements to ensure alignment with project objectives and stakeholder needs.* Business Acumen: Deep business acumen with industry knowledge to provide valuable recommendations that align with organizational goals.* Data Analysis: Proficient in analyzing and interpreting complex data to provide actionable insights and support data analysis and decision-making.* Stakeholder Management: Strong ability to engage with stakeholders at all levels, manage expectations, and communicate effectively to ensure project success.* Technical Documentation: Experienced in creating detailed technical documentation, including business requirements documents (BRDs), functional specifications, and use cases.* Project Management: Knowledgeable in project management methodologies with a focus on delivering projects on time and within budget.* Solution Design: Capable of designing effective solutions that address business needs, including system configurations, process workflows, and user interfaces.* Change Management: Proficient in managing change initiatives, including developing change management strategies and supporting user adoption.* Testing and Validation: Experienced in developing test plans, executing test cases, and ensuring solutions meet business requirements through thorough testing and validation processes.

Listed skills include Business Analysis, Business Process, Visio, Software Documentation, and 47 others.

Current workplace

Franco Russano's current company

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Duquesne Light Company
Duquesne Light Company
Business Analyst ✦ Data Analytics ✦ Reporting Analyst ✦ IT Analyst ✦ Business Intelligence ✦ Data Reporting ✦ SQL ✦ CSPO
pittsburgh, pennsylvania, united states
Employees
1022
AeroLeads page
6 roles

Franco Russano work experience

A career timeline built from the work history available for this profile.

Systems & Software Analyst Iii

Current

Pittsburgh, Pennsylvania, United States

* Build and maintain relationships between the Oracle Center of Excellence (COE) and business units, effectively support new/ongoing projects by anticipating needs, gathering requirements, and implementing solutions.* Provide comprehensive support throughout the Software Development Lifecycle (SDLC) for the Oracle Utilities Application, ensuring seamless operation and delivering valuable solutions during critical incidents.* Proactively identify, prevent, and resolve critical incidents before/after release; conduct thorough testing and validation of code, issue tickets/bug requests, and manage the escalation and communication of fixes.* Enhance enterprise-wide understanding of the Customer Care and Billing (CCB) Application and Agile methodologies by sharing insights, addressing business problems, and facilitating discussions.* Manage and communicate daily, weekly, and monthly status of work items, projects, and trends using tools such as Azure DevOps, Oracle, Excel, and Outlook, ensuring transparency and informed decision-making.

Jul 2023 - Present

Intermediate Business Systems Analyst

Pittsburgh, Pennsylvania, United States

* Utilized Azure DevOps to manage Scrum boards and implement value-driven backlog management practices, ensuring efficient project progress.* Facilitated the elicitation and communication of system and customer-level requirements across domains transitioning to the SAFe Framework, ensuring alignment and clarity.* Conducted interviews with business Subject Matter Experts (SMEs) to develop detailed user stories, addressing both the benefits and risks associated with future development and automation initiatives.* Analyzed, prioritized, and defined verification criteria for requirements, preparing and reviewing software test plans to ensure accurate requirements verification.* Partnered with business, technical, and testing teams to clarify and refine business requirements, creating a shared understanding of work performed and defining success factors.* Gathered and groomed requirements for a long-term Explanation of Benefits (EOB) improvement project, contributing to UPMC Health Plan being ranked #1 by JD Power.

Aug 2019 - Jul 2023

Senior Business Systems Analyst

Pittsburgh, Pennsylvania, United States

* Served as the Lead Project Manager for the MyHealth Online Portal, defining the business vision and mentoring the Project Management team to align with strategic objectives.* Drove Agile development processes, including regular Scrum meetings and release planning, while managing a team of 50+ developers to successfully deploy a scalable, multi-device application overhaul in 2019.* Prioritized and implemented process improvements and application enhancements, developing a strategic roadmap that aligned development efforts with overall business goals.* Defined and authored comprehensive business and system functional requirement documents and wireframes, translating requirements into innovative solutions designed to deliver an optimal user experience.* Delivered quarterly presentations and maintained regular communication with key stakeholders, including end users and technical integration contacts, ensuring alignment throughout the application lifecycle.* Collaborated with testing teams to execute User Acceptance Testing (UAT) and validated test results against initial business requirements and ensured high data quality standards.

Nov 2017 - Aug 2019

Business Analyst

Pittsburgh, Pa

* Conducted root cause analysis on problem tickets, ensuring system operations aligned with designed workflows and specifications and resolved daily suspect tasks generated by the Consumer Profile system for Highmark BCBS, Independence BC, and BCBS of Minnesota.* Collaborated with business units, customers, vendors, and technical teams to deliver value-driven, innovative solutions and optimize ROI.* Assisted in onboarding new staff through train-the-trainer sessions and developed training materials, including resource guides and how-to videos.* Proficiently utilized HP Service Manager, IBM Initiate, Mainframe, ECS, ICIS, OCQA, Access, and Excel.* Ensured Highmark membership data integrity by querying databases via SQL and reconciling discrepancies between online applications.

Jun 2016 - Jan 2017

Operations Analyst Ii

Pittsburgh, Pa

* Completed detailed monitoring of logs for web-based platform to ensure successful processing of Intelligent Optical Character Recognition, Patient Pay, and Remittance Advantage files.* Collaborated seamlessly with Operators and Transmissions Analysts to accomplish daily tasks.* Performed detailed analysis and reconciliation of failed files and coordinated corrections.* Increased customer satisfaction by delivering support excellence, anticipating needs, and listening actively.

Apr 2015 - Apr 2016

Business Analyst

Moon Township, Pa

• Analyzed data, evaluated existing application products, and recommended efficient, cost-effective solutions.* Prepared weekly/monthly reports for management, guided gathering and development of product requirements.* Delivered exceptional customer support for National Health Plans by accurately documenting and validating key information to ensure clarity and alignment with business needs. * Consistently prepared thorough documentation to communicate findings, facilitating informed decision-making and enhancing operational efficiency.

Nov 2011 - Jul 2013
Team & coworkers

Colleagues at Duquesne Light Company

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1 education record

Franco Russano education

FAQ

Frequently asked questions about Franco Russano

Quick answers generated from the profile data available on this page.

What company does Franco Russano work for?

Franco Russano works for Duquesne Light Company.

What is Franco Russano's role at Duquesne Light Company?

Franco Russano is listed as Business Analyst ✦ Data Analytics ✦ Reporting Analyst ✦ IT Analyst ✦ Business Intelligence ✦ Data Reporting ✦ SQL ✦ CSPO at Duquesne Light Company.

What is Franco Russano's email address?

AeroLeads has found 1 work email signal at @pnc.com for Franco Russano at Duquesne Light Company.

Where is Franco Russano based?

Franco Russano is based in Pittsburgh, Pennsylvania, United States while working with Duquesne Light Company.

What companies has Franco Russano worked for?

Franco Russano has worked for Duquesne Light Company, Upmc, Upmc Health Plan, Hm Health Solutions, and Pnc Bank.

Who are Franco Russano's colleagues at Duquesne Light Company?

Franco Russano's colleagues at Duquesne Light Company include Lindsay Farrell, Mary Lou Hutchison, Samson Horne, Joshua Newcomer, and Hugh Conley.

How can I contact Franco Russano?

You can use AeroLeads to view verified contact signals for Franco Russano at Duquesne Light Company, including work email, phone, and LinkedIn data when available.

What schools did Franco Russano attend?

Franco Russano holds Bachelor Of Science (Bs), Business Administration, Management Information Systems from Robert Morris University.

What skills is Franco Russano known for?

Franco Russano is listed with skills including Business Analysis, Business Process, Visio, Software Documentation, Process Improvement, Requirements Analysis, Windows Xp, and Analysis.

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