My job as a tour guide is to coordinate all activities meals and lodging during trips ranging from 7 to 14 days in eastern Canada for tourists mainly coming from France. I must entertain the group with information on history, landmarks and culture during transfer to and from different cities. I must ensure an enriching and positive experience for our clients who in turn will open the door to the renewal of our client base and a desire for others to come and visit Canada.

Manage group itineraries for a receptive travel company, by ensuring reservations for restaurants,hôtels, transportation and activities, whilst respecting the budget allowed for each group. Coordinate all aspects of the itinerary with the Tour Director and the travel agency in Europe to maximize the client's positive experience during their vacation.

Doing information briefings upon arrival, ensuring optimal customer service for our guests during their stay, guiding guests in their choices for activities off site and selling them excursions. Providing follow ups on quality in the hotel and making sure our guests receive all their inclusions. I was assigned to specialty loyalty programs as Concierge to assure guests would receive additional inclusions by booking through Transat companies (such as Club Cameleon program and Noliplus program)

As Supervisor my responsabilities have included managing arrivals and departures to/from the destination. Balancing the budget at the said destination. Maximizing the efficiency by creating good relations with local services providers such as hotels and tour operators and tourist attractions. Writing weekly reports on overall quality of services in the destination. Managing and evaluating the team of representatives in the hotels to improve individual and overall performance and increasing… Show more As Supervisor my responsabilities have included managing arrivals and departures to/from the destination. Balancing the budget at the said destination. Maximizing the efficiency by creating good relations with local services providers such as hotels and tour operators and tourist attractions. Writing weekly reports on overall quality of services in the destination. Managing and evaluating the team of representatives in the hotels to improve individual and overall performance and increasing sales. Show less

My responsabilities consist in managing arrivals and departures, monitoring the quality of services through local attractions hotels and service providers. Balancing revenue and expenses. Producing weekly and monthly reports and finding solutions for areas of improvment for all services at destination.

My responsabilities were to answer clients requests to redeem their fidelity points for travel. Book plane and or train tickets, packages, cruises, hotel stays and car rentals. In a call center time management was crucial to maintain a low call waiting time so as to guarantee better, faster service. Building clients PNR in turbo sabre system and detailing rules for purchases were also crucial to finalize transactions and issuing proper travel documents. This position required special attention… Show more My responsabilities were to answer clients requests to redeem their fidelity points for travel. Book plane and or train tickets, packages, cruises, hotel stays and car rentals. In a call center time management was crucial to maintain a low call waiting time so as to guarantee better, faster service. Building clients PNR in turbo sabre system and detailing rules for purchases were also crucial to finalize transactions and issuing proper travel documents. This position required special attention to detail, multitasking, empathy, creativity and efficiency which I was able to accomplish during my years there. I quickly became one of the best in sales reaching over a million dollars annually all the while limiting any agent errors that would cost the company. Show less

As Concierge my job was to cater to all guests needs including reservations to restaurants in the city, organizing city tours, booking their tickets for shows sports venues and theater and any other demands they may have.As Front desk agent I was greeting guests upon arrival, ensuring check-in and check-out, reservations and general tasks including occasional night audit.

During this Hydro-Quebec program's trial, I was assigned as customer service specialist to launch the new program of energy efficiency. This included answering clients questions about the program, their advantages to participate and the energy savings they would gain by insulating their homes. My other tasks were to compile statistics on amount of participants per category of housing and the progress of the insulation work being done in each house. This program was spread across the province of… Show more During this Hydro-Quebec program's trial, I was assigned as customer service specialist to launch the new program of energy efficiency. This included answering clients questions about the program, their advantages to participate and the energy savings they would gain by insulating their homes. My other tasks were to compile statistics on amount of participants per category of housing and the progress of the insulation work being done in each house. This program was spread across the province of Quebec with a target of 1000 homes to be insulated in the trial period. Show less

My tasks were initially to interview persons over the phone for market researches. Then I was assigned to the training and coaching of new interviewers who were hired and making sure quotas were met during evening shifts. I had to use communication and teaching skills and deal with problematic situations during the process of these research studies. I would report back to the field supervisor and ultimately the project manager.

During my work at Hotel Classique, I performed all tasks related to the front desk. I was then assigned as front desk agent and Assistant front desk manager for the second hotel near old Quebec. Amongst other challenges I had to face was managing ski groups for march break and the team of security guards hired for that period.

As banquet server I had to set up meeting rooms with food and beverage service and ensure evening service for corporate or private venues.

My tasks were multiple in this Inn, I had to greet guests, manage front desk, reservations, serve and prepare breakfast, clean rooms and maintain public areas clean. We were a team of two persons to handlae everything in a 14 room bed and breakfast inn. This is where I found my vocation for tourism.

I served meals at lunch time during weekdays at the Cafe Campus restaurant. I waited on tables in the evening during the weeknights at the Petit Cafe Campus where over 70 imported beers were available. I had to handle my petty cash and manage my own sales.

As banquet server, I was called upon to setup meeting rooms for scientist conventions, serve cocktails, serve meals banquet style, and also early breakfasts in meeting rooms. I was quickly considered assistant captain for big size banquets and had to lead operations and coordinate the service between waiters and kitchen for these events.