Francyne Head-Gaudet Email & Phone Number

Natick, Ma, Us

Natick, Ma, Us

Senior SAP Development Manager

Round Rock, Texas, Us

Round Rock, Texas, Us

Round Rock, Texas, Us

Round Rock, Texas, Us

◆ Promoted to develop and manage enterprise resource planning (ERP) and customer relationship management (CRM) delivery strategy based on business and Information Technology (IT) goals and direction.◆ Lead 5 large-scale project initiatives while adhering to budget and timeline, including three SAP upgrades and a critical integration between Dell and EMC, supporting the largest landmark merger in the technical industry.◆ Execute 5 transformation programs and 30+ projects, including functional design, development estimates, technical design, build, test, implementation, stabilization, transition to support group, and software development life cycle deliverables.◆ Interact with senior managers and executives to establish broad-based technical and functional direction.◆ Provide significant technical and functional leadership, ensuring the work of 50+ individual developers and 5 work groups are integrated into the IT strategy and architecture.◆ Collaborate with IT Project Management Office in managing ERP and CRM project governance, while working closely with business and IT stakeholders to prioritize, plan, and deliver projects.◆ Design and implement environment and release plan across SAP landscape as well as interlocks to other applications and project initiatives.

Round Rock, Texas, Us

◆ Promoted to manage a global development team of 30 contractors and employees located in US, Ireland, and India, including capacity allocations and prioritizations.◆ Earned “Rock Star” manager rating on company survey, scoring higher than organization, business unit, and company in all areas.◆ Recruited and hired 10+ employees and 30+ contractors with appropriate development skill sets.◆ Directed personnel management activities, including performance reviews, talent fostering, development plans, and promotions to ensure staffing needs were met.

Hopkinton, Ma, Us

◆ Promoted to lead 20+ on- and off-shore developers supporting the replacement of Oracle 11.0.3 with a global big-bang implementation of SAP ECC 7.2, affecting more than 40,000 users worldwide.◆ Functioned as subject matter expert (SME) within finance and order management for existing business custom functionality on Oracle.◆ Directed efforts to define, analyze, and implement technical and functional improvements.

Hopkinton, Ma, Us

◆ Promoted to manage 2 technical leads, 8 developers, and business analysts maintaining the finance production support and projects path.◆ Served as SME in finance space for global revenue operations, business reporting, and credit and collections.◆ Hosted the daily reporting meetings with 5 cross-functional teams, and attended meetings to discuss priorities and allocate development capacity for the business.◆ Cross-trained 6 on- and off-shore development teams for customizations such as revenue redirects, business relationship management extracts, and margin relief, and delivered technical training for Control-M, Oracle Forms, and development and migration processes.◆ Coordinated development efforts with 2 Oracle consultants, and 3 company database administrators and 5 developers to implement business activity monitoring (BAM) reporting within Oracle 11.0.3 and 11i applications for economic order quantity quote/order processing and receivables interface. ◆ Conducted bi-weekly development lead meetings with 4 other leads and provided feedback to the manager.◆ Developed all projects related to database views for BAM reports, designed and published development standards, and provided an overview of designed architecture to management and development.◆ Drafted project plans, allocated development resource capacity, attended daily status meetings, provided input into enhancement designs, reviewed business requirements, functional, and technical documents for business relationship management (BRM) extract modifications.

Hopkinton, Ma, Us

◆ Promoted to provide functional document review, technical document authoring, and build and testing of Oracle Incentive Compensation (OIC) customizations within Oracle 11i, including modifications to various commissions Oracle reports and commissions Procedural Language/Structured Query Language programs.◆ Developed enhancements to OIC solution, including changes to event manager custom Oracle 6i form for Documentum and Legato acquisitions.◆ Performed thorough testing to ensure all enhancements exceeded specified business and stability requirements.

Hopkinton, Ma, Us

◆ Promoted to review and approve functional and technical documents for customizations and data scripts, guide 5 developers in designing scalable solutions, monitor production support issues backlog of issues, and review requests from the business and provide estimates of efforts.◆ Mentored 2 junior developers, wrote training materials, cross-trained 50 team members, and trained and led 50 outsourced support staff in learning company business processes and standards. ◆ Wrote 20+ queries and monitoring scripts to document configuration and troubleshooting techniques. ◆ Interviewed full-time and contractor development candidates and provided feedback to management.◆ Designed assessment document and developed changes to development objects for the impact of inventory archiving project to vanilla and custom development objects. ◆ Drafted test plans and liaised with PPMG and the business to test and implement development objects for return merchandise authorization and BRM extracts impacted by archived data.◆ Gathered peer feedback, and wrote and presented development performance appraisals to 5 developers of the team.◆ Played a key role in documenting and publishing development Sarbanes-Oxley compliance procedures for standard backout plans, and fast track and data script processes, and owned and maintained those processes and procedures.

Hopkinton, Ma, Us

◆ Implemented Oracle Financials 11.0.3 for the company and played a key role on the consolidated billing invoice solution project developing enhancement to 20 business requirements.◆ Created 30 financials customizations, including Oracle forms, reports, alerts, triggers, procedures, and interfaces.◆ Reviewed functional designs to write corresponding technical designs and installation documentation.◆ Conducted technical reviews of consulting development teams’ designs and provided feedback.◆ Scheduled concurrent jobs and provided training to the development team on Control-M.◆ Composed instructional documentation for software and solutions.