Francesca Di Salvo Email & Phone Number

Middlesbrough, England, United Kingdom

twitch.tv/subparfran

Middlesbrough, England, United Kingdom

As a General Online Assistant, I played a pivotal role in running the online department, eventually assuming the position of Head GA and leading the GA team. Through my unwavering work ethic and extensive experience, I earned the trust of management, allowing me to take charge of departmental operations independently and work towards my goal of becoming an online manager.My exceptional customer service and management skills were instrumental in ensuring smooth departmental functioning. I fostered a professional yet fun work environment, maintaining positive relationships with colleagues and consistently delivering results, no matter the challenges encountered.Recognising the importance of employee well-being, I took on the role of a Great Place to Work representative and Wellbeing Champion, advocating for the welfare of my team members and promoting a supportive workplace culture. As an LGBTQ+ representative for the Middlesbrough store, I championed inclusivity and diversity within the workplace, fostering an environment of acceptance and support.Flexibility was key in my role, as I readily covered shifts and provided assistance whenever necessary, demonstrating dedication to the team's success. I also took on the responsibility of training and upskilling new and existing colleagues, empowering them to excel in their roles.Additionally, I spearheaded initiatives to enhance the online department, brainstorming ideas and implementing efficient workflows. This included the creation of engaging fun and exciting TikTok content showcasing our work and new ways to streamline processes, such as organising important paperwork and overseeing the Fix It Yourself sub-department, where I managed repairs for online vans and trained drivers in maintenance procedures.

Basingstoke, Hampshire, United Kingdom

As Point Oblivion's social media manager, I served as the driving force behind the band's online presence, engaging with fans and promoting their music in a dynamic and captivating manner.At the heart of my responsibilities was the management of the band's social media pages. I curated content that showcased the band's unique style and identity, including eye-catching lyrical videos, captivating band photos, and compelling music video content. Leveraging my skills in content creation and scheduling, I ensured a consistent flow of engaging material to keep fans intrigued and excited.Beyond content creation, I actively engaged with potential clients and new band members, fostering connections and opportunities for collaboration. Whether it was through direct messages or comments, I maintained open and responsive communication channels to nurture relationships and expand the band's network.Additionally, I handled the strategic aspect of social media marketing, including managing paid ads and utilising targeted boosts to increase the band's reach and attract new fans. By analysing metrics and audience insights, I optimised our social media strategies to maximise impact and visibility.Central to my role was the cultivation of a strong rapport with fans. I dedicated time to actively communicate with them, responding to comments, and fostering a sense of community around the band's music. Through genuine engagement and interaction, I helped to cultivate a loyal fan base and elevate the band's presence in the music industry.

Middlesbrough, England, United Kingdom

I undertook a multifaceted role in nurturing a vibrant community of over 10,000 members with my responsibilities spanning from cultivating a welcoming and safe environment to actively supporting community members in various aspects of their gaming journey.One of my primary tasks involved managing the community's online presence across platforms such as Twitch streams and the Discord server. I played a pivotal role in setting up and maintaining these platforms, ensuring smooth operations and fostering engaging interactions among members.In addition to technical support, I served as a friendly and approachable figure within the community, offering assistance, resolving conflicts, and providing guidance whenever needed. Creating a positive and inclusive atmosphere was paramount, and I continuously worked towards this goal by organising events like comic con meetups and actively participating in Twitch streams.Furthermore, I contributed to the community's identity by assisting in the creation of sub-emotes, sub-badges, and brainstorming merch designs, reflecting our shared enthusiasm for gaming culture and representing Kaeyi's gaming persona (Pokemon Munna/Dreamlings). Through these efforts, I aimed to strengthen the sense of belonging among members, making our community a cherished space for all involved.

Bachelor Of Arts - Ba, Classical And Ancient Studies

Certificate Of Higher Education, Biology, General, Pass

Level 3 Btech, Photography, Distinction*

Foundation Diploma, Art And Design, Distinction*