Lifecycle Marketing Manager
San Francisco, California, Us
In my role as a Lifecycle Marketing Manager, I work as the subject matter expert for lifecycle marketing strategy and the campaign execution/optimization expert supporting the SoFi at Work Business Unit. Campaigns include both B2B and B2B2C initiatives. I collaborate with business and marketing leaders to identify opportunities to drive product adoption, engagement, retention, and cross-sell/up-sell/referral behavior in LCM channels; while continually prioritizing initiatives and allocating resources accordingly given the fast-paced nature of the SoFi culture, environment, and FinTech space.Much of my time at SoFi has included partnering with the engineering, product, marketing technology, and data science teams to 1) instrument front- and back-end data events 2) surface data to LCM tools for use in targeting & personalization and 3) identify data-driven insights for template/messaging optimization, campaign targeting, and product adoption propensity experimentation.Other related duties and responsibilities include:• Plan & implement data-driven LCM marketing initiatives using campaign management tools including Braze, Pardot, and Redpoint Global for audience selection, trigger qualification, suppressions, and segmentation.• Execute marketing campaigns through LCM-owned channels (Email, Push, In-App Messaging, SMS, etc.) while collaborating with other marketing channel partners to drive desired business outcomes.• Report on campaign performance, test results/learnings, data insights, etc. to relevant stakeholders including LCM leadership, product marketing, and other cross-functional partners.• Develop, enforce, and assist in campaign quality control practices to ensure campaigns execute on time and the output is accurate and complete.