Francene Ennis Email and Phone Number

• Supervise and dispatch over 50 drivers hauling aggregate materials from various pits across Saskatoon to delivery sites• Coordinate daily customer service operations including sales processes, orders, and payments. • Establish rapport with potential and existing customers. • Resolve complaints and rectify issues that happen before and after delivery• Provide live support to drivers for routes, entrance codes, and delivery instructions

• Advanced to the position of Business Manager within five months of hire due to my exceptional work ethic• Oversaw various aspects of the employment process including recruitment, onboarding and training of staff members • Administered compensation and benefit plans• Collaborated with team members to ensure the proper execution of tasks and projects.• Prepared and processed accounts payables and receivables

• Demonstrated strong attention to detail, thereby decreasing administrative errors by 30% and improving filing systems by 10%• Handled general administrative tasks and projects, resulting in increased office productivity• Communicated with coworkers, business associates, and community members to guarantee efficient business operations• Helped with various portfolio management, B2B communications, and supply purchases

• Strategized and managed 400 businesses’ advertisement portfolio, contractual agreements, billing arrangements, and performance annually • Exceeded annual sales by $1.5 million above the benchmark• Contributed 15% in new business for the year 2020 and 20% for the year 2021• Recognized as the top salesperson for exceeding weekly targets of 1 million dollars in revenue

• Supervised a group of 15 agents, providing guidance and ensuring quality customer service • Conducted daily team huddles for routine check-ins, set objectives and discuss strategies• Collaborated to set monthly objectives, manage performance, plan team-building activities, and conduct training

• Oversaw the testing and implementation of the company’s new software to process payments electronically• Reported updates on the program development process and pipeline development projections• Conducted end-user face-to-face training sessions with internal stakeholders and created hardcopy manuals for future references

• Acted in the capacity of a face-to-face salesperson at supermarkets, craft shows, and events• Assisted as a strategy liaison for sales and market development for over 15 new products

Outline: Represented the different brands and products offered by PepsiCo Jamaica. This included Sales, building Brand Awareness, Research, and contributing to Social Responsibilities.

Outline: Participated in different activities on campus such as tour guide, graduation assistant where I aided in organizing for the taking of graduation photographs by gowning, seating and ungowning of graduates. Additionally, information was documented on each graduate to keep on record. I have also assisted in the library where I fetched and restock books, use the library database and reported on archival documents.

Outline: Conducted visits and surveys to gather data that can represent Jamaica’s profile and citizens. Key Responsibilities: • Chart out plans to visit residents, organize survey sheets and conduct an extensive study of the assigned area; • Physically travel to residents’ homes to ask demographic questions to complete surveys and provide explanations when needed; • Ensure that supervisor is kept abreast of completed assignments and progress;• Analyze the authenticity of information provided by ensuring direct contact with each family member within a family.• Ensure that repeat visits are performed in case a family member is not present in the first instance;• Compile reports of information derived from census activities and ensure that they vetted by the supervisor.

Outline: Responsible for inputting sensitive information on child abuse: physical, verbal and sexual and neglect and abandonment into a database to allow Social Workers and Administrators to easily check and retrieve information when needed.Key Responsibilities:• Handle all cases sensitively and confidentially.• Input data in an accurate and timely manner and verify questionable inconsistencies found in the information.• Properly identify and code newly reported abuses and neglects and update already existing cases and ones that are closed on the database.• Liaison with Social Workers to gain clarifications on reports when needed.

• Supported the constituency manager in a building portfolio for more than 500 election day workers, capturing demographic data, training performances, and job assignments• Facilitated the development of logistics to guide courier transportation on the day of election• Scheduled and coordinated meetings, appointments, and travel arrangements for managers• Performed general administrative duties such as filing, typing, copying, binding, scanning, and recording the department’s expenses