Frances Geib Email & Phone Number

State Of São Paulo, Brazil

Presidente Prudente, São Paulo, Brazil

D. Carvalho is a family-owned business that stands out for representing the John Deere brand and offering advanced agricultural implement technology in the Northwestern region of São Paulo State. With 6 stores and more than 200 employees, it serves 95 cities, prioritizing innovation and stakeholder engagement.Responsibilities:- Manage the technical and administrative team- Ensure high customer satisfaction - Analyze and monitor administrative performance indicators - Ensure proper training and equipment for the technical team - Conduct regular performance reviews and provide feedback

Andradina, São Paulo, Brazil

• Supervision of the HR, Finance, IT and Operations departments, with responsibility for teams and key processes.• Strong orientation towards data analysis and KPIs, generating relevant insights for the evolution of the business.• Evaluation and implementation of new technological tools to automate processes and innovations in line with market trends. Leading the search for and implementation of ERP systems suited to the company's needs. Acting as a bridge between the internal team and suppliers to ensure alignment and efficiency in projects. • Supervising recruitment, remuneration and benefits processes to team development and engagement. Implementing performance assessment programs, reformulating commissioning criteria and structuring processes to optimize results.• Managing payments and strategic negotiations with suppliers and financial institutions. Implementation of projects for billing automation, intelligent document management and digitization of the collection process, resulting in significant savings and improved cash flow.• Strategic planning of promotional campaigns, brand positioning and content creation for different channels. Negotiating advertising contracts and leading corporate events to promote the company's image and visibility.Key Projects and Results:○ Development of a performance evaluation program, combined with the reformulation of commissioning criteria. Aligning commissions with financial results resulted in a better understanding of expenses and optimization of sales results.○ Effective leadership in the implementation and transition to the Petroshow-Viasoft ERP system, ensuring a more efficient and integrated operation throughout the organization.○ Management implementation of a bot for automatic customer contact via WhatsApp, significantly improving the company's cash flow.

Andradina, São Paulo, Brazil

• Responsible for implementing improvements in diferent areas during the job rotation, mainly in marketing, finance, and operations.• Review of processes, material development and controls, according to the needs of the areas.• Actively engaged with different areas and business units to identify opportunities and manage assertive changes for the company.Key Projects and Results:○ Led the project to digitize mail shipments, resulting in a significant monthly savings of approximately R$ 10,000.00, while introducing a more sustainable approach to document management.○ Developed an excel document for automating cash register operation processes, which saved time in task execution and reduced overtime work for cashiers operators.○ Implemented a communication process between teams that resulted in a drastic 1/3 reduction in invoice printing, contributing to the company's environmental sustainability.○ Created detailed manuals to guide task execution, primarily in the finance sector, resulting in more consistent operations and efficient onboarding of new employees.

Campinas, São Paulo, Brazil

• Responsible for payable and receivable processes and bank statement consolidation..• Supported the marketing team in activities such as lead generation and email marketing.• Developed, updated, and provided weekly reports tracking goals.• Identified and implemented performance indicators and improvement opportunities in different areas. Key Projects and Results:○ Implement and maintain a key performance indicators (KPIs) report that enabled tracking the progress of goals for each department and team, as well as the analysis of revenues and expenses, providing insight into the company's financial health.○ Measured customer satisfaction through customer feedback evaluations using the Net Promoter Score (NPS), indicating areas for improvement in services offered and opportunities to strengthen customer relationships.

Análise De Dados, Análise De Dados

Postgraduate Degree In Business Administration, Business Administration, 8,85

Bachelor'S Degree In Business Administration, Business Administration

Activities and Societies: Comissão de Formatura – MegaFusão 2015 Presidente · set de 2013 - mar de 2016 Comissão para planejamento e.