Fran Hogan Email & Phone Number

Saint Charles, MO, US

St. Louis County, Missouri, United States

Chesterfield, Missouri, United States

St. Charles County, Missouri, United States

• Worked in customer service.
• Assist guests with returns/exchanges.
• Issues fishing and hunting licenses.
• Checked out guests.
• Assist guests with package pickup requests and curbside pickup.
• Assist with guest concerns.

St Charles, Missouri, United States

St Charles, Missouri, United States

• Substitute teacher for multiple grade levels and subjects (primary all the way through 8th grade).
• Long term subbing position for fourth class (November 2020 - March 2021).

St. Charles County, Missouri, United States

Branson, MO

• Plan events like birthday parties, team building, and corporate events
• Record and maintain all groups in the booking system
• Created first drafts for projects like Fritz’s Kid’s Club and 2020 Promotional Calendar
• Created a birthday party check-in procedure to ensure efficient service
• Developed project plans and report them to management and other team members
• Developed project plans for groups/lock-ins for over 500 people

Grand Exposition And Ride Screening

• Created schedules through When to Work.
• Acted as the role of 210 (a duty manager) for the day at Silver Dollar City. 210 is an attractions in charge role where you answer guest comments, assist with animal screenings, and ensure the guest’s days are made.
• Conducted interviews throughout the season. Also interviewed and hired at the Silver Dollar City job fair.
• Attend bi-weekly lead meetings at Silver Dollar City.
• Assisted with the Attractions Dispatch position when needed.
• Participated in the leadership mentoring program (a class that Silver Dollar City presents for future leaders. This class is by application only).

Silver Dollar City Campground

• Oversaw the general store, front desk, and housekeeping.
• Assisted with cleaning of cabins and trailers with housekeeping.
• Assisted with basic duties at front desk (check-ins, check-outs, reservations, cancellations, etc.).
• Cash handling.
• Re-wrote the training manual for the front desk.
• Made plan of action for general store (restocking, new products, connecting products from Silver Dollar City to the Wilderness campground, working with merchandising, etc.).

• Helped with tracking capacity analysis and tracking how many guests ride each ride throughout the day.
• Shadowed AIC (attractions in charge) for multiple days.
• Created spreadsheets to help track efficiency with the teams at each ride.
• Performed on site audits for multiple rides and attractions.
• Acted as the role of Dispatch for attractions. Dispatch is a role where you answer calls regarding day-to-day operations. This role files paperwork, updates wait times, alerts leadership if any ride is down and why, etc.
• Worked rides including Wildfire (a high thrill roller coaster), Lost River (a water ride), and the Ladybugs (a small children’s ride). Even worked at the Firehouse Playhouse (an interactive playground for kids).

Orlando, Florida Area

• Disney College Program participant at Walt Disney World in Orlando, Florida.
• Role was Quick Service Food and Beverage at the End Zone Food Court at All Star Sports Resort.
• Participated in Entertainment and Show Production Seminar.
• Attended College Program Alumni Speaker Series (CPASS).
• Attended other College Program led seminars including Acing the Interview and Networking 101.
• Picked up shifts at many locations including Sunshine Tree Terrace in Magic Kingdom, Be Our Guest in Magic Kingdom, and Rivers of Light in Animal Kingdom

Springfield, Missouri Area

• Assisted guests with building their bear/animal.
• Assisted with truck shipments and inventory.
• Learned how to hand sew animals shut.
• Worked the cash register and handled money every day on the job.
• Assisted with floor set changes on weekly basis.
• Worked birthday parties, up to and including booking, scheduling, and operating.

Saint Louis

• Performed three different types of shows every day (one show all dancing show, one all singing show, and one singing, dancing, and acting show).
• Learned choreography quickly.
• Learned vocal parts for each show quickly.
• Worked in Miss Kitty’s Saloon as Miss Vivian. (Audition Required)
• Had to memorize a script.

Educational Studies & English

Transferred from Missouri State University where I was an Entertainment Management Major for 4+ years. I attended a brief semester at UMSL.

High School, Diploma

Activities and Societies: Student Ambassador. Mathletes. Improv troupe. President of Book Club. Treasurer for Speech and Drama Club..