Franjo Zajec Email & Phone Number

Croatia

Zagreb, Croatia

Advising customers on workflow best practices, integration, and configuration.Manage the onboarding process for each new customer, from technical evaluation onward. Partner with customers to effectively solve problems related to the platform and their needs Lead training sessions with customers to ensure effective enablement and adoption throughout the onboarding process.Collaborate cross-functionally to create a seamless experience as customers move from Sales to onboarding, to… Show more Advising customers on workflow best practices, integration, and configuration.Manage the onboarding process for each new customer, from technical evaluation onward. Partner with customers to effectively solve problems related to the platform and their needs Lead training sessions with customers to ensure effective enablement and adoption throughout the onboarding process.Collaborate cross-functionally to create a seamless experience as customers move from Sales to onboarding, to go live. Create training materials and documentation that enable customers to be more independent.Focus on adoption, drive expansion, and increasing revenue.Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch. Maintain customer health and introduce new, valuable features as they become relevant on the customer journey Show less

• Customer support• Creating promotional campaigns• Facebook Ads manager• Video Editor• User Support and editing in CMS• Issuing invoices• Maintaining client relations• Creating Campaign Newsletters (Mailchimp)• Testing apps and new features• Creating content for Social Networks (Facebook, YouTube, Instagram)• Collaboration with partners and affiliates

Zagreb

-daily communication and coordination with clients( FNG Network, Mindgeek etc.) and telcom operators-inovicing-filling subs report-checking translations on daily and monthly EPG and Highlights-solving technical difficulties-preparing paperwork

Zagreb

-Crisis management-Service desk management-WordPress editor-Translation coordinator-Distribution and Sales coordination-Mailchimp editor

Zagreb

-Customer support at info@pickbox.tv-Backoffice administrator-Facebook community manager for Pickbox Slovenia-Facebook community manager for Pickbox Serbia-Web conter writer at serijskiubojica.tportal.hr

Zagreb

-Control of distribution of IKEA catalogue-Customer care-Data entry, data input and analysis-Registration of new members in IKEA family club

Zagreb

Zagreb

-Maintaining office operations -Maintaining supplies and equipment; -pick-ups and delivering-invoicing; organizing company records

Zagreb, Croatia

ICT Business.info ia a new Croatian website that provides the most current, most reliable and most complete information in the field of information and telecommunications technology, the world of business and leadership, new technologies and energy efficiency.

Zagreb

I was the content writer, site administrator and head community manager on social networks. Simple, quick and cheap recipes for every student pocket, this was the motto of our project. We were nine students from the Faculty of Political Science, who decided to change fast lifestyle and poor eating habits of the majority of students. We chose to present our culinary skills in the first student cookbook. Facebook, Twitter, Google Plus and Pinterest were social networks on which we promoted… Show more I was the content writer, site administrator and head community manager on social networks. Simple, quick and cheap recipes for every student pocket, this was the motto of our project. We were nine students from the Faculty of Political Science, who decided to change fast lifestyle and poor eating habits of the majority of students. We chose to present our culinary skills in the first student cookbook. Facebook, Twitter, Google Plus and Pinterest were social networks on which we promoted our content. Show less

Zagreb

Zagreb

Short news and movie reviews writer.

Zagreb, Šalata

Marketing the event for a specific group of people. Generating buzz and creating enticing invitations and keeping track of RSVPs.

Master’S Degree, Journalism-Political Communication, Cum Laude

Bachelor’S Degree, Journalism- New Media

Education record