Frank Agrusa Email and Phone Number
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A results-driven software executive with proven abilities in planning, managing projects, improving efficiency, team building and detailing project information to determine effective processes for operations. Led a team of 23 analysts responsible for the complete operations of a SaaS system with thousands of users where we continued to grow the company from 14 employees to over 100 in 6 countries. Ability to increase productivity by automating manual processes, responsible for saving hundreds of hours of work for both internal and external customers. Skilled in SQL, Alteryx, and Tableau to aggregate data quickly as well as tools such as JIRA/Confluence to track software projects and manage documentation.
Icl, Inc
View- Website:
- iclsystems.com
- Employees:
- 105
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Director Of Customer SuccessIcl, Inc Sep 2019 - Present• Responsible for maintaining automotive OEM customer relationships with our outbound logistics SaaS, making sure they are content with the product, making the best use of the information/reports within it, and providing adequate training when necessary• Manage and develop business analytics and data science team, approving requirements for data insights that provide customers valuable tools using products such as Tableau and Alteryx. Increased YoY billing by over 30%.• Created… Show more • Responsible for maintaining automotive OEM customer relationships with our outbound logistics SaaS, making sure they are content with the product, making the best use of the information/reports within it, and providing adequate training when necessary• Manage and develop business analytics and data science team, approving requirements for data insights that provide customers valuable tools using products such as Tableau and Alteryx. Increased YoY billing by over 30%.• Created partnership with Starboard to bring their network optimization tool to ICL• Create workflow efficiencies in Alteryx both for processes internally and for our customers providing hundreds of hours in productivity gains and cost savings.• Designed, initiated, and led team that created projects earning Toyota Kaizen awards in 2021 and 2022.• Position was cross functional in product development and innovation for the company Show less
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Director Of OperationsIcl, Inc Feb 2016 - Sep 2019• Oversee all operations, including software deployments and launches, of finished vehicle logistics SaaS system that is used to track and forecast ETAs for new vehicles and their transit from plant to dealer by major manufacturers such as Toyota and VW. Over 1 in 3 vehicles delivered in North America are currently tracked by system.• Responsible for 5 direct reporting managers who had 22 analysts reporting to them that assured customers were supported appropriately, all data going into… Show more • Oversee all operations, including software deployments and launches, of finished vehicle logistics SaaS system that is used to track and forecast ETAs for new vehicles and their transit from plant to dealer by major manufacturers such as Toyota and VW. Over 1 in 3 vehicles delivered in North America are currently tracked by system.• Responsible for 5 direct reporting managers who had 22 analysts reporting to them that assured customers were supported appropriately, all data going into their system was clean, and that any software issues were handled expediently.Oversee all operations, including software deployments and launches, of finished vehicle logistics SaaS system that is used to track and forecast ETAs for new vehicles and their transit from plant to dealer by major manufacturers such as Toyota and VW. Over 1 in 3 vehicles delivered in North America are currently tracked by system.• Responsible for 5 direct reporting managers who had 22 analysts reporting to them that assured customers were supported appropriately, all data going into their system was clean, and that any software issues were handled expediently. Show less
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National Operations ManagerIcl Systems Feb 2012 - Feb 2016• Responsible for most of the operations of our enterprise SaaS system across all customers including all software deployments and launches with new customers• Managed a group of nearly 15 people that assured our customers were supported appropriately, all data going into their system was clean, and that any software issues (both bugs as well as downtime) were handled expediently
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Product Development ManagerIcl Systems Jan 2007 - Feb 2012• Responsible for management of all testing, troubleshooting data issues, software changes, and daily operations of our enterprise SaaS system with high profile customers • Maintained stellar relationships with the users and come up with new reports and functionality for the system that allowed them to save money and create efficiencies in their processes• Created on the fly reports using SQL for on demand requirements from the customer
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Senior EngineerChrysler Llc May 1995 - Jan 2007• Responsible for managing 3 engineers, making sure all projects, changes, design/requirements gathering was completed on time and to specification.• Champion of reviews for all Chrysler requirements with supplier design teams, both here and in Germany, and responsible for relaying requirements to various Chrysler engineering teams• Held various positions starting as a summer intern while still in college, then progressed to their institute of engineering where they paid for my… Show more • Responsible for managing 3 engineers, making sure all projects, changes, design/requirements gathering was completed on time and to specification.• Champion of reviews for all Chrysler requirements with supplier design teams, both here and in Germany, and responsible for relaying requirements to various Chrysler engineering teams• Held various positions starting as a summer intern while still in college, then progressed to their institute of engineering where they paid for my Master’s degree, started as a quality specialist, moved to a resident engineer at the assembly plant, an engineer at the tech center, and then the last position of a senior engineer. Show less
Frank Agrusa Skills
Frank Agrusa Education Details
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Management
Frequently Asked Questions about Frank Agrusa
What company does Frank Agrusa work for?
Frank Agrusa works for Icl, Inc
What is Frank Agrusa's role at the current company?
Frank Agrusa's current role is Director of Customer Success.
What is Frank Agrusa's email address?
Frank Agrusa's email address is fr****@****ast.net
What is Frank Agrusa's direct phone number?
Frank Agrusa's direct phone number is +158640*****
What schools did Frank Agrusa attend?
Frank Agrusa attended University Of Michigan-Dearborn, Lawrence Technological University.
What are some of Frank Agrusa's interests?
Frank Agrusa has interest in Kids, Cooking, Electronics, Investing, Home Improvement, Donor, Reading, Parenting, Music, Travel.
What skills is Frank Agrusa known for?
Frank Agrusa has skills like Automotive, Program Management, Process Improvement, Management, Vehicles, Continuous Improvement, Engineering, Lean Manufacturing, Product Development, Six Sigma, Inventory Management, Project Management.
Who are Frank Agrusa's colleagues?
Frank Agrusa's colleagues are David Xuereb, Mungi Hema Shanker, Griselda Lobos, Julianna Powell, Simon Watts, Martín Amador Lara, Peter Brock.
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Frank Agrusa, CPA
Tax & Financial Advisor @ Frank Agrusa, Cpa & Associates Llc | CpaGreater Philadelphia1hotmail.com5 +126724XXXXX
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