Frank Alonso Email & Phone Number

Psac Ii - Bronx, Ny

ECTP Project Consultant working for DDC/DOITT/DCAS PSAC2 Project in Bronx, New YorkPublic Safety Answering Center II (PSAC II) is the second Emergency communications 911 call intake and dispatch center for the City of New York. It serves as a streamlined emergency call and dispatch center for all of the City’s first responders, including the NYPD, FDNY and Emergency Medical Services. Its purpose is to allow NYPD/FDNY to coordinate emergency response throughout the entire City from a centralized location.• Assisted various resources such as project coordinators, subcontractors, project teams and resources in support of the completion of essential system implementation for agency readiness activities• Worked with businesses, contractors, technical staff and vendors to develop an implementation plan• Provide ongoing resource and capacity planning to meet operational requirements• Develop design renderings from AutoCAD drawings of floor plans to create, maintain, and update logistical planning documents detailing the office/desk/furniture/power/data requirements• Provided engineering drawings with technical specifications/custom configurations to meet E-911 needs• Assist in integrating plan components in preparation and support of and post go live activities• Conduct site walks and surveys to assist in logistical planning document design• Direct the assigned project responsibilities to completion ensuring that all activities including equipment installation, system testing and acceptance are coordinated and completed on time• Monitor project status to ensure progress toward completion including documenting processes, detailed work plans, schedules, resource plans and status reports• Establish weekly reporting on progress status to project coordinator

New York City Department Of Buildings

Project Manager/Business Analysis assigned to the New York City Department of Buildings (DOB)• Hands-on managing project portfolio • Identified opportunities, managing risks and issues to make recommendations to executive management• Developed and prioritized solutions to execute the maximum amount of scope at the highest quality on aggressive deadlines • Successfully worked as both a part of formal project team and independently with limited-to-no formal project team resources to execute project management and business analysis tasks • Point person for items such as project status, meetings, and reporting requirements• Managed, documented and implemented scope changes/extensions, financial, administrative, and technical issues and concerns raised by project team and management• Responsible for preparing diverse documents to support project management and business analysis activities• Analyzing, devising and presenting solutions and recommendations to project challenges• Prepared project documentation such as qualitative and quantitative business analysis, business and technical requirements, project scope, project plans in various formats, powerpoint and similar presentations for executive level presentations, and training• Demonstrated ability to achieve success involving projects with multiple types of stakeholders (business units, outside consultants, etc.)• Demonstrated exceptional communication (e.g. formal and informal presentations) and writing skills applied to a high pressure, frequently changing/evolving corporate/business environment.

New York City Police Department

Worked with senior management staff and government officials on the Emergency Communications Transformation Project; a New York City initiative post 9/11 which combined the emergency services of NYPD/911, FDNY and Emergency Medical Services. Project was comprehensive and extensive, involving many critical tasks, multiple tracks and other project managers in order to effectively manage new processes including planning and implementing initiatives. Extensive documentation of processes and procedures critical to success of project. Notable Accomplishments:Monitored the construction aspect of the build out of the physical space at 1 Police PlazaConducted a gap analysis of the technical requirements for the projectReviewed contingency plans for recovery during the installation of all equipmentDeveloped inventory and space analysis for the call CenterMonitored construction of the new technology infrastructures for the DepartmentPrioritize customer matters with a sense of urgency for suitable resolutions

Responsible for managing all aspects of major software deployments, rollouts, and relocations inculding the planning, documentation, reporting, UAT coordination and implementing Process Excellence (PE) initiatives and other project initiatives within the Workstation Management Ecosystem.Notable AccomplishmentsUtilized proven project management methodlogies to document timelines, project charters and successfully drive projects to closureMaintained all project documentation and deliverables including requirements, status reports, meeting summaries, issue tracking, and other PMI approved tools.Manage the activity and timeline of the project across all tracksDeliver projects on schedule, within budget and with superior qualityEnforce accountability of team members for assigned tasks and milestonesAssigned and effecively communicated team roles and responsibilitiesDemonstrate a personal commitment to challenge teams best efforts

At the City of New York - Administration of Children's Services(ACS), working on a team of management consultants serving as business/systems analyst responsible for analyzing agency's business systems and child program offerings for improvements. Notable Accomplishments:Developed Enterprise Wide GAP analysis Report which identified data and process redundancies and business process re-engineering opportunitiesDeveloped long range IT Program Strategic Plan

Developed Network Assessment across multiple systems, local area and wide area networks, conduct a network assessment and make recommendations for the deployment of infrastructure throughout the agency.Notable AccomplishentsConducted a complete analysis of DDC's network hardware infrastructure, establishing a network performance baseline, determining existing network capacity, and recommending suggested upgrades to network hardware and software based on historical and projected network growth. Produced a network management policy manual specific to DDC's environment and producing a network management policy implementation plan to be used by DDC in implementing an improved network management policyPerformed a detailed analysis of existing DDC network management policy and toolset. Analysis covers all areas of network management including fault management, configuration management, performance management, security management, and capacity planning. Advise specific areas of concern including patch management, software distribution, performance monitoring and incident response procedures. Identified and documented gaps between existing policy and comparable industry best practices; identify gaps between existing DDC policy and Comptrollers Directive 1, Directive 18, and DOI CISAFE network management requirements, and document suggested improvements. Provided capacity planning assistance for local area networks, wide area networks and integration activities. Conducted annual DOITT reporting audit with the Commissioner and his staff

Provided project management and desktop support updating system user information and application usage, as well as Implementation committees including core, training, pilot and transition teams as appropriate

Projects Responsible for the network administration team, overall data integrity and WAN/LAN. Support 30,000 end users, 75 Precincts, 115 sites including headquarters in a 24 x 7 environment. Accomplishments include successful implementation of enterprise-wide network hardware and workstation rollouts to a large user community. In depth knowledge of technical specifications as it relates to telecommunication and cablingschemes within a LAN/WAN infrastructure. Expertise in LAN switch environments and experience with multiple product and infrastructure types.Notable Accomplishments:Led training initiave which ultimatley reduced departmental spending and increased productivity Managed Service Desk/Technical support that implements workstation rollouts to the user community.Managed successful testing, rollout and support of 5,000 workstations in 18 month project Coordinated seamless integration of Local Area Networks into a Wide Area NetworkDirected a Service Desk team that closed out 60,000 service calls per year. Oversaw Y2K testing and data conversion in a time critical fashion. Assist in the NYCPD pilot program to implement VOIP. Other reponsibilities Included: Performed site surveys for all projects requiring technical assistanceFormulated overall MIS policies according to NYC specifications and regulations.Served as Technological liaison to third party vendors and Senior City Management.Managed the istallation of Multimode fiber optic ATM backbone for LAN infrastructure.

Bachelor Of Science, Organizational Leadership (Expected 2022)

Education record